I wanted to come in with 3 friends for dinner. 2 of us was there early while the other 2 was on their way from work. The waitress advised us very strongly that they won't let us in despite the fact that all their booths were empty.
We said 'Okay, we'll wait for our friends to come instead'. After about 15 minutes, a friend came. Waiting for the other one to come, we are already hungry at this point and we said, can we take the booth and order food while waiting? They again advise us strongly that they won't, even if ALL booths are empty, they can only offer us 3 seats at thr bar. And we said okay.
We sat down and started eating. The couple next to us was just finished and I was told my friend has reached Bourke St, literally just 2 minutes away. I asked the waitress to keep 1 seat for a friend and she said 'No problem'. As the couple walked out, the same waitress conveniently brought another chair, asked us to shift a little and served in 3 people.
I was confused and asked them 'Didn't you agree to keep this one for my friend?' At this point, my friend is already at the entrance of the restaurant. They now say 'No, we can't'.
In summary, I think their food is above average (6.5 to 7 / 10) and value for money is great too BUT this kind of service has made Sushi Hotaru at the bottom of my to-go Japanese restaurants in Melbourne.
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