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“Fantastic stay - recommend for families!”
Review of Punthill Manhattan

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Punthill Manhattan
Ranked #88 of 160 Hotels in Melbourne
Certificate of Excellence
Adelaide, Australia
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fantastic stay - recommend for families!”
Reviewed June 18, 2013

My family and I stayed for 4 nights. The reception staff were fabulous, all were super friendly and helpful and really made our stay pleasant. I loved the shops/eating area across the road, they had great coffee. I loved the gym facilities and the kids were very happy with the spa, a very warm one for a change. We used the kitchen a lot and had all the equipment needed. The location is really good for families as we could walk to a lot of places (gardens, playground), good spot for the MCG and the free city circle tram stop only a couple of mins walk. The housekeeping was the only slight downfall. They didn't come until late in the day which meant we were back in our apartment and I'd made the beds assuming they weren't coming so they did a quick check of towels and emptied our bin but forgot to replace toilet paper, dishwash liquid & powder.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kristi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele B, Guest Relations Manager at Punthill Manhattan, responded to this review, June 19, 2013
Dear Kristi,
Thank you for your review of Punthill Manhattan.
We are delighted that you and your family had an enjoyable stay at Punthill Manhattan, but do apologise for the issues you had concerning your room cleaning. The housekeepers do work until 4pm; however just let us know and we would be more than happy to accommodate you with earlier cleaning.
We do hope we have the opportunity to welcome you back to Punthill sometime in the future.
Kind regards,
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382 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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English first
Singleton, Australia
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 11, 2013

we stayed here for 4 nights over the June long weekend. The apartment is in a very good location, with a lot of very good restaurants and cafes a short walk away. It is also just a short walk to tram stops and train stations so you can get pretty much anywhere!

The apartment is nice and modern with the industrial feel which i really liked. we didnt use the kitchen but it seemed to have everything you needed. we had a view over a carpark and to some office buildings which was fine, obviously not a stella view but not a brick wall as others have experienced. our room was very quiet, we were in 405. The only real noise was when a family with children moved in next door on our final night, the kids were running around a bit and you could hear this through the walls.

bathroom is very large and spacious, shame the shower is quite small.

overall a good place to stay and value for money :)

Room Tip: I asked for a high floor, we were in room 405 which was nice and quiet.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen-Maree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele B, Guest Relations Manager at Punthill Manhattan, responded to this review, June 13, 2013
Dear Karen-Maree,
Thanks so much for your review of Punthill Manhattan.
We are delighted that you enjoyed your recent stay at this city property and we look forward to welcoming you back to Punthill soon.
Kind regards,
Michele
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 5 Contributor
58 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed June 10, 2013 via mobile

We chose this hotel based on its good reviews on here as well as the location. We arrived around 4:30pm on the first day and check in was easy, the staff member behind the counter was polite and helpful. I had requested a room on a higher floor, but we were given a room on level 2. I am not sure if that is because they were busy due to the long weekend, but I had booked almost 7 months in advance. The 1 bedroom apartment itself was nice. Fairly modern decor and a decent amount of space, though our suitcases had to be kept in the living area as there was no room in the bedroom. The bathroom was very outdated and the shower/bath recess was in need of a good clean, I could ser mould which is something I can't stand when staying in a hotel. The kitchenette was fully equipped.
We went out on our first day and came back late afternoon to find the apartment hadn't yet been serviced, they didn't come until after 4pm which I thought was a little late, and didn't change any linen, just re made the bed and quickly tidied up. The room was cleaned a little better on the second day, however during our 6 nights, they didn't even run a vacuum cleaner over the floors or wipe down benchtops. Cleanliness in accommodation is important to me and the standard here was not up to scratch. I even opened the drawer one night to use some cutlery only to find old dried food on a knife and fork which is not only unhygeinic its also dangerous. On our last morning the cleaners came at 9am and were annoyed that we were still in the room, even though check out isn't until 10am. I told them we would be leaving at 10 only to have them come back 40minutes later and be abrupt with me when I said we still weren't ready to leave!
Id say the cleaning service/staff is the property's biggest downfall. The apartment was comfortable, beds and pillows were perfect, location was a good base for exploring Melbourne. Also out apartment looked onto a car park and directly into an office building and the blinds on the window were not sufficient to block out people seeing in...there should probably be appropriate curtains on the windows!
I would come back to this property if thr cleaning and the cleaning staff improved. Otherwise I would look for another place to stay.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank courts_b88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele B, Guest Relations Manager at Punthill Manhattan, responded to this review, June 12, 2013
Dear courts_b88,
Thank you for taking the time to provide your feedback on your recent stay at Punthill Manhattan.
All requests are noted in reservations and we always go out of our way to accommodate guests' requirements. We do not know how your reservation was made but it if was via a third party, it is possible your request was not conveyed to us.
Thorough cleaning is absolutely essential in any hotel, and we do apologise for the attitude and standard you encountered. Servicing of the apartments does not always include a linen change, however it definitely should have included vacuuming and general cleaning on a daily basis.
As you have mentioned, check out time is at 10am and guests can absolutely stay in their apartment and should not be disturbed prior to this time. It is clear that housekeeping staff at Punthill Manhattan require some further training and monitoring and this will be undertaken without delay.
We do hope we have the opportunity to welcome you back to Punthill in the future.
Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tassie
Level 3 Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 29, 2013

This apartment had friendly staff. They are small but well maintained. Well worth the price if you get a cheap rate. A little bit out of the way of most of Melbourne's iconic sites but still worth a look. The only real negative was the putried dirt on the windows, I have never seen such a dirt before. They need attention on a more regular basis. In fairness they were trying to organise to have the windows cleaned but was weather dependant but were way way overdue to be done.

Room Tip: Stayed on the 5th floor and was very quiet,
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TassieLilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michele B, Guest Relations Manager at Punthill Manhattan, responded to this review, May 29, 2013
Dear TassieLilly,
Thank you for taking the time to provide your review of Punthill Manhattan and we are pleased that you enjoyed your stay and found our staff friendly.
Punthill Manhattan is located in the Paris end of Melbourne city - close to all the amazing shops, cafes, funky laneways, sporting venues, theatres and cultural activities that Melbourne has to offer.
Window cleaning at the property is maintained on a regular basis however is dependent on ideal weather conditions.
We have some great deals available at different times for all our properties. You may wish to sign up for our e-newsletters (via our website www.punthill.com.au) so that you can be alerted of any announcements and specials.
We look forward to being able to welcome you back to Punthill in the future.
Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wollongong, Australia
Level 5 Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed May 11, 2013

Stayed here recently for 7 nights. On checking in, we realised the toilet in the apartment we'd been allocated didn't work properly, and management swiftly moved us into another apartment. This place was functional and comfortable and we were happy with it.
Pros: Excellent location,close to lots of good restaurants; handy for shopping; convenient access to trams; very quiet room; large bathroom & plenty of hot water; decent kitchen, a better option than a hotel due to the larger size of an apartment
Cons: Spa bath was too high (for a short person) for climbing into to use the shower and was looking somewhat worn.
Overall, a good place to stay and good value for the price and no problems with the lift or noise.

Room Tip: Ask for a room away from the lift
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  • Stayed May 2013, traveled as a couple
    • Service
Helpful?
2 Thank Siobhan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeiranS, Public Relations Manager at Punthill Manhattan, responded to this review, May 15, 2013
Dear Siobhan G

Thanks so much for leaving your review on Tripadvisor.

We are so pleased you enjoyed your stay at Punthill Manhattan and look forward to welcoming you back soon.

Best regards
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Perth Australia
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 3, 2013

If you want a flash foyer and frilly finish, then this is not for you. However, if you modern and functional, this is it. We loved the size and industrial look of this apartment. Plenty of room to invite friends back, very clean, terrific location, surrounded by lots of cool restaurants

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MaryCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeiranS, Public Relations Manager at Punthill Manhattan, responded to this review, May 5, 2013
Dear MaryCH

We are so pleased you enjoyed your stay at Punthill Manhattan and look forward to welcoming you back again soon.

Best regards

Keiran
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 2, 2013

We've selected this hotel based on the tripadvisor reviews mostly. Excellent location - very central but not in the noisiest part of the city. Comments about loud lift made by several reviewers before are justified. Despite being three doors down from the lift I was hearing it throughout the late hours of the night we stayed there. It's not something that would keep/made you awake at night I think, but it is noticeable if you're in bed already awake.

On the day we arrived something happened to hotel's hot water cylinders, so we ended up taking ultra quick ice-cold shower. Staff reassured us that the issue will be fixed that day, but since it was a Saturday it probably was a bit of a wishful thinking. We were told later that day that issue has not been fixed and that we will be relocated to another property , which is exactly what happened the following morning and we stayed at Punthill Little Bourke in Chinatown for the remainder of our trip.

Management handled the problem very well, they kept in touch on the issue and refunded us for the first night's stay without the hot water.

All in all,

pros:
*great size of the apartment
*friendly reception staff
*cool converted warehouse feel
*big kitchen with full size fridge and all the necessary stuff for cooking if you need it
*great location
*good value for money overall.

cons:
*bathroom is in a serious need for an upgrade, it was clean but rather shabby
*lift and common areas would benefit from a refurbishment too
*ok bed, but rather pathetic pillows

It was a satisfying stay despite the problem with hot water, but we'll look for an alternative place to stay next time we're in Melbourne.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AleRiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KeiranS, Public Relations Manager at Punthill Manhattan, responded to this review, May 5, 2013
Dear AleRiv

Thank you for your comments. The lift technicians are attending at the property today for an inspection.

In response to your review we are checking through the entire property and replacing any pillows that are not up to standard. With regard to the bathrooms some have been re-grouted and others are scheduled.

We do hope to see you again at Punthill Manhattan.

Regards

Keiran
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Punthill Manhattan

Property: Punthill Manhattan
Address: 57 Flinders Lane, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Swimming Pool
Hotel Style:
#43 Romantic Hotel in Melbourne
#81 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Punthill Manhattan 4.5*
Number of rooms: 47
Reservation Options:
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Also Known As:
Punthill Manhattan Hotel Melbourne
Punt Hill Manhattan Melbourne
Punt Hill Manhattan Hotel Melbourne

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