I regularly use Oaks and this one reminded me a little of the Oaks Hyde Park in Sydney. It's much, much newer but the location is great - park right across the road, Flagstaff train stop on the corner, tram out the front, great little breakfast/coffee shop adjacent to the foyer and within easy walking distance of Victoria Markets, the shopping strip and the CBD. There is a good sized gym on site which has modern equipment and is well equipped.
The rooms are well laid out - a kitchenette with a medium sized fridge, microwave, dishwasher, cooktop. I note people complaining about supplies but quite frankly if you are going to use the cooking facilities then you are probably shopping for food anyway so it is pretty easy to purchase the 'extras'.
The interior design is probably best described as 'modern industrial' - clean, basic, bright, some nice touches like the multiple USB charger right near the bed, a pretty comfy bean bag and wonderful reading lights. The balcony is small but functional. The bathroom is an okay size, they have very wisely done away with a bath and provided an oversized shower with a really good showerhead. I'm not sure about the comments around towels - there were two of everything and with the room serviced daily I had no problems. Honestly the staff are so accommodating I'm pretty sure they would send up more if you simply asked.
On that, the staff were fantastic, very friendly and patient, I stayed for 3 nights and noticed them often giving help to overseas or interstate tourists. I arrived well before check in (10.30am) but a phone call the day before with a polite request to see if they could get me in earlier was clearly acted upon - I was checked in straight away, no problems - really good customer service. The only downside was the lack of free WIFI- it is definitely something all Australian hoteliers could take note of - it is a standard now just about anywhere else in the world - I'd rather have that than cable TV!
All in all, a clean, modern, well located property that I would stay in again.
- Official Description (provided by the hotel):
- Set against a backdrop of outstanding shopping, dining and entertainment experiences, Oaks on William is perfectly located within the heart of the legal, education and medical precinct. It is the ideal choice for both leisure and business guests seeking quality accommodation and a prime city address. The property features 220 stylishly appointed studio apartments, all boasting full kitchens, modern appliances, air-conditioning, WiFi access and private balconies – some with views over Flagstaff Gardens, the city skyline and famed Melbourne laneways. ... more less
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