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“Nice for a extended stay”

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Pegasus Apart'Hotel
Ranked #38 of 160 Hotels in Melbourne
Certificate of Excellence
Reviewed September 24, 2013

Good clean rooms. Efficient service. I stayed for 4 weeks. The reception was very helpful. My last week was uncertain and they were flexible in accommodating my change of plans. Weekly billing helped a lot too. I got a letter scanned and mail to my id and they did it with a smile.
The flagstaff gardens are close by, for a early morning walk or jog. Weekends Victoria market gives fresh produce. I was on 9 floor so it was quiet.
I had to ask a few times for the toaster to be replaced, that is one issue I had and one of the blinds did not work. They have only studio and 2 bed rooms, a 1 bed room would be nice for extended stays.

Room Tip: I had east facing room, so good for rising early. If not it would be a problem
  • Stayed: September 2013, traveled on business
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Thank SmokesAndMirror
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PegasusApartHotel, Manager at Pegasus Apart'Hotel, responded to this reviewResponded October 24, 2013

Dear SmokesAndMirror

We are glad to hear your 4 week stay with us was convenient and that our staff assisted with change of plans and sundry requests.

The location of Flagstaff Gardens is a bonus, convenient for outdoor recreation; as is Queen Victoria Market for fresh food and a general market experience.

Our apologies for the issue with your toaster and the blinds needing attention.

Later this year we will be releasing our SoHo Suite product which, will consist of a bedroom, living area and a separate office.

We hope to have the opportunity to welcome you back when you next visit Melbourne

The Team at Pegasus

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Reviewed September 22, 2013

We stayed here for a week between 13 - 20 September. Very disappointed with the stay for the following reasons -

Size - Too small for an apartment. No place to keep 2 large suitcases. No place to sit & eat.

Kitchenette - bare minimum provided - No knife provided. How do you expect people to cook or cut fruits without the knife set? No Salt & pepper as well.

Interiors looked like a temporary structure. We could easily hear what people were talking in the next room and what they were watching on TV. At nights we could feel building vibration on account of construction taking place on the site. Scary !!!!

Please avoid the apartment in case you are looking to cook extensively.

  • Stayed: September 2013, traveled as a couple
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Thank Padmanab19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PegasusApartHotel, Manager at Pegasus Apart'Hotel, responded to this reviewResponded October 20, 2013

Dear Padmanab19

We are sorry to hear you are disappointed with your stay
In terms of room size we do offer larger options than our entry level room type. Our studio queen/twin rooms are ideal for a shorter stay as they are more of a typical hotel room in size; all larger room types have a small dining table and chairs as well as a greater area to enjoy when staying for more than 2 or days.

Our kitchenettes are equipped with a chopping knife; our apologies if one was not in your room, we would have happily provided a replacement for you.

At times, social activity can be annoying, we are happy to address such issues if advised. In regards to the vibration heard at night; we have identified the cause of the intermittent vibration and are working on a remedy with our air conditioning technicians.

The Team at Pegasus

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Reviewed September 20, 2013

Where do you start?? With the quick and easy check in? The friendly and helpful staff throughout the hotel? The spacious room? The facilities? Well it's all great. Budget pricing for an exceptional hotel.

Located quite centrally in Melbourne and close to everything but more the business side of town. Skybus transfers can be organized to the hotel to be dropped off next door (literally) at Nomads. From the minute you walk in you are greeted by happy smiling faces, and every time you pass through reception the same again. The foyer has a small 2 step entrance or ramp, perfect for wheeling the big bags.

More on the location, there's trams around the corner, train station around the corner, flagstaff gardens at the end if the street. 24hr IGA on the corner, 2 cafes on each corner (one semi trendy, the other cafeteria), ATM around the corner, the famous Queen Victoria Markets around the corner. One block from bars, cafes, restaurants, eating galore! About a 5-10min walk to center of the city. There's also a Priceline around the corner, a bottleshop, however IGA also have a liquor section.

Facilities include 4 lifts/elevators, which are quite quick, spacious, and have fabulous lighting and mirrors. Perfect for the quick check yourself out before you leave and elevator selfie. There's also the huge indoor plunge pool, oversized spa, deck chairs, laundry and gym. All clean and modern.

The rooms are larger than most of the same standard or quality. The twin room was 30sqm, after looking around, many are 18-25sqm. Firstly we were greeted with a decent sized kitchen, with full pots, pans, cutlery, crockery. All nicely finished with marble tops, tiled floor. Large sink, stove top, microwave, toaster, kettle and lots of cupboard space, handy if you're the cook when traveling type. There was also a dish washing rack too. All this complete with great sized bin.

Then the bathroom, good sized shower with excellent shower pressure and adjustable for different angles. Small corner shelf for your products in the shower. Then towel shelf / drying rack plus hanging hooks. Toilet next to basin with adequate space. Always plenty of toilet paper supplied. On that note toiletries like shampoo, conditioner, body wash, 2 razors with shaving cream, 2 toothbrushes with toothpaste, 3 shower caps, 2 ginger and macadamia hand soaps all topped up daily. Good amount of towels, 2 good sized bath towels, 2 face washes, 2 hand towels and a bathmat all changed daily. Bathroom bin, lined with a bag, emptied daily. Below the large mirror there was a shelf perfect to layout all your products.

The rest of the room was fitted with its own intercom, phone, air conditioning, remote wall sockets, desk with all you'd expect, phone, lamp, power point, writing paper & pencil, waste paper bin, large flat screen tv and a side chair. There was also a great sized wardrobe with 2 sets of slippers, a safe and a good hair dryer. Definitely a much better hair dryer than I've seen anywhere else.

The beds, decent sized twins that were fabulously comfortable with linen changed daily. 2 great bed pillows each plus a decorative pillow. Couldn't ask for a better nights sleep in a twin. These were matched with side tables with adjustable lamps and a digital clock. A great feature was the powerboard at the bed. Meaning laptops, phones etc could all be plugged in no drama. The floor to ceiling windows not only were able to opened half way but were obviously double glazed to prevent sound and had double roller curtains, one sheer, one block out. We had a view of Queen Street Markets which was nice to see a historic and unique part of Melbourne.

The staff went above and beyond, always greeting us in a friendly manner, helping us with recommendations, booking us taxis, offering us umbrellas, smiling when we got caught in the rain and came in dripping, they charged our phones, the minded our valuables and watched our luggage after we checked out. By far the friendliest and warmest greeting staff I've ever experienced. They had the pleasure of seeing us leave to wine touring at 8am, dinners in the early and late evening, day trips, out to bars late and arriving back in the middle of the night, the morning and lunch the next day, on top of that we adorned fancy dress including onesies.

To top all that off, there was free parking and free wifi. The wifi which worked flawlessly on our laptops the whole time.

Now you'd think we were being biased if we didn't have anything bad to say, which we don't, however things we would do to improve:
1. Have a soap dish on the bathroom sink or have liquid pump soap
2. Have a sharp knife / scissors in the kitchen
3. Have bathrobes, everyone loves a good bathrobe.
4. Have a docking station or speakers to play music.
5. Have an ATM in the foyer.
6. Furniture that fits the room better in the foyer, yes the couches are comfortable but look a little out of place.

Also hot tip, we noticed the Raddison on the corner does a $15 buffet lunch, we didn't eat there as we were hitting the hot spots but for those looking for more bang for your buck we imagine it'd go alright.

Do we recommend it? Yes of course. Will we stay again? The minute we book our next flights.

  • Stayed: September 2013
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2  Thank MissCharla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PegasusApartHotel, Manager at Pegasus Apart'Hotel, responded to this reviewResponded October 20, 2013

Dear MissCharla

Thank you for your great feedback! We are really pleased to have such feedback which covers the physical product, location and level of service. The suggestions made to improve our product to make it more comfortable have been taken on board; we will work towards your suggestions as we add to our range of facilities.

We certainly look forward to welcoming you back when you next visit Melbourne

The Team at Pegasus

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Reviewed September 18, 2013

we stayed here for 4 nights and then extended our stay another night(with no problem) at the beginning of sept and enjoyed it immensely. The staff were really friendly and helpful. Short walks to Queen Vic Market,CBD, Flagstaff underground train station and tram lines made this a great spot. There was a ittle noise but more because the window next door didn't shut properly from what we could figure out. We really appreciated the kitchen which enabled us to meet our dietary requirements.The pool was great, just a shame the spa didn't work properly.
When we checked out we were able to leave our luggage at the front desk, collect our rental car and then return for the gear with no hassles.

Room Tip: avoid the east facing windows if you are a ight sleeper! the sun sure gets up early,even at the begi...
  • Stayed: September 2013, traveled as a couple
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Thank Penny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PegasusApartHotel, Manager at Pegasus Apart'Hotel, responded to this reviewResponded October 17, 2013

Dear PennyB

We are pleased to hear you enjoyed your stay with us and our team’s friendliness added to your Melbourne experience. Our Spa is being attended to; we are waiting on a replacement part to get it back from reduced functionality.

Our apologies for the noise through the window

We hope to be your place of choice when you next visit Melbourne

The Team at Pegasus

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Reviewed September 17, 2013

New hotel, therefore clean. Rooms are comfortable and a decent size. Provision of shaver, toothbrush and basic toiletries (albeit not in the Molton Brown category) adds a nice touch. Housekeeping could do with some improvement. (Sugar replenished only on request and window ledges not dusted). Public transport is a within walking distance. This hotel is in the 'value for money' category and I would have given it a higher rating had it not been for the abysmal level of noise insulation between rooms. I had to endure 3 sleepless nights during my 4 night stay due to the noise intrusion from guests in the room next to mine who carried on talking and laughing until 5 am. They weren't being rowdy, just young ppl chatting and having a good time. To add insult to injury, the lady at the front desk who asked for my feedback regarding my stay as I was checking out showed no empathy and, to date, management has not bothered to respond to my comments.

Room Tip: Make sure there are no guests in adjacent rooms if you want a good night's sleep.
  • Stayed: September 2013, traveled solo
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1  Thank Sandom_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PegasusApartHotel, Manager at Pegasus Apart'Hotel, responded to this reviewResponded October 17, 2013

Dear Sandom_13

We are sorry to hear you were kept awake until the early hours due to social activity; as we have a manager on duty 24/7 we are able to address such issues if reported to us. As we are a new build, it could be that insulating material has been missed. If you could contact us directly to provide your name or room number, we would be able to check on the noise insulation issue.

Thank you for advising of the sugar and room dust situation; a standard which is not typical of our housekeeping services.

The Team at Pegasus

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Reviewed September 16, 2013

We stayed at Pegasus Apart'Hotel for 3 nights. Upon arrival we had a warm greeting. We chose to stay at the Pegasus as they offered free parking and the accommodation looked fairly comfortable and new.

We were on the 12th floor and we didnt experience any construction noise next door as mentioned in other reviews. The location was excellent, just across the road from the Queen Victoria Markets, transport and other attractions in the CBD. The facilities throughout the hotel were very new and the kitchen was nice. We didnt use the kitchen in our apartment but was nice to know it was there if we needed it. If I were to be critical for improvement, I would say the jacuzzi was a little cold and the pressure on a jet nearly blew me out the water and the bathroom amenities were perhaps a little cheap (i.e toothpaste, shampoo etc)

In saying the above, I still consider it good value and we were very happy with our stay. The parking in Melbourne can be a nightmare and do really appreciate the fee parking - very few hotels will provide this. I would certainly consider staying again.

  • Stayed: September 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Thank holidaytraveller83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PegasusApartHotel, Manager at Pegasus Apart'Hotel, responded to this reviewResponded October 7, 2013

Dear holidaytraveller83

We are happy to hear you enjoyed your stay, the location worked for you and that you were not inconvenienced by construction noise.

We have looked into the Jacuzzi issue and have found that one of the heaters/pumps is in need of attention; a replacement is on order.

Parking has been complimentary until recently; however wecommenced applying a daily fee of $22 for unlimited entry and exit – I hope you will still stay with us when you next visit Melbourne!

The Team at Pegasus

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Reviewed September 15, 2013

After just moving to Melbourne my partner and I needed somewhere to stay a few nights before we found a place to live.

The room was perfect for what we needed and for the business traveller. Simple but stylish decor with extra thoughtful amenities with the room. Room service was of a high standards and even washed up our cutlery from the night before.

The staff were both professional and friendly offering advice on both we here to settle and great bars to discover around the area.

The gym had a few pieces but the equipment was not set for the avid gym user. However their was plenty of fresh towels for use and the pool was clean and Impressive. However this hotel is still being renovated so I believe these facilities will improve.

However if you have come for a break or just business then you have to try the legendary coffee then and go down the street to Carpe Diem.

Stayed: August 2013, traveled as a couple
Thank Charlessmallcombe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PegasusApartHotel, Manager at Pegasus Apart'Hotel, responded to this reviewResponded October 7, 2013

Dear CharlieJoshua

We are pleased to hear that your stay with us was suitable during your settling into Melbourne.

Our gym equipment is being replaced soon to better cater for guest needs and complement the Pool and Spa area. In the next few months we will be opening our own Café.

We trust you have settled into Melbourne!
The Team at Pegasus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pegasus Apart'Hotel

Address: 206 A'Beckett Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #38 of 160 Hotels in Melbourne
Price Range: $96 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pegasus Apart'Hotel 4*
Number of rooms: 275
Official Description (provided by the hotel):
Pegasus Apart'Hotel is a full service, four star hotel featuring one of Melbourne's largest hotel indoor pools, spa, gymnasium, restaurant, bar/cafe, event space on-site car park and a self-serve laundry. Wi-Fi is complimentary for all guests throughout the hotel; this is an unlimited service keeping you connected during your stay. Ideally located at the north west end of the CBD, Pegasus is well suited to leisure and business travellers. Our location provides easy access to shopping and entertainment precincts; legal, medical, education and finance districts. Accommodation is available as a Studio Queen/Twin, Family/Triple, Two Bedroom suites and a collection of two bedroom family suites featuring a themed children's bedroom with interactive entertainment systems. All studios and suites feature a well-equipped kitchenette; family rooms and two bedroom suites also have a dining table and chairs. Executives can make the most of work, rest and play in our SoHo suites. Featuring a bedroom with a Queen size bed, a full size office and an intimate living space - perfect for the professional traveller needing a home away from home! The kitchenette in SoHo suites also feature a pod espresso coffee machine. Executive floors feature a photo collection of Melbourne's architectural, historical and cultural points of interest. An exclusive rooftop executive lounge is also available for SoHo guests. Events and Meetings at Pegasus can be held in one of our two meeting rooms; one extending onto an outdoor terrace. Event space and our Restaurant all feature an abundance of natural light. Pegasus is conveniently serviced by major transport services including the free City Circle tram and the Skybus transfer service from Southern Cross station; the closest railway station is Flagstaff. Our A'Beckett St location is away from main street noise and traffic, making your arrival, departure and daily access a pleasant experience. Etihad stadium is only an 8 minute walk from Pegasus; with the rest of Central Melbourne, Carlton and Docklands no more than a 15-20 minute walk away. The iconic Queen Victoria Market is just around the corner from Pegasus; a great place to buy fresh produce to enjoy in your room. The "start line" to your shopping experience is only 600m away; start at Melbourne Central's Latrobe St entrance and explore Melbourne's great shopping experience! ... more   less 
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