I recently booked for a one week stay at 28 Southgate Apartments in Melbourne. I booked and then cancelled my booking within 24 hours as I had changed my mind about staying here - I hadn't had confirmation of my cancellation for a few days and rang them and emailed them again but still without a response. When they did respond some 3 days after I had cancelled they advised that they would charge me a 25% cancellation fee and then decided to only charge me 10% of my deposit put down - yes they insist on taking a 50% deposit when booking!. Be warned about booking with this company - they will not repay my deposit in full and they will not reply to my emails or phone calls. I have lodged formal complaints about their operations. They say the cancellation fee is to cover bank fees and admin expenses. Can you believe it? There are many other apartments around that will not charge a 25% cancellation nor demand a 50% deposit upfront - my opinion is to go elsewhere!
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