Both my husband and I were extrememly happy with all areas of service that we received during our recent stay. The location was perfect, the room (although not a river view) was pleasant and clean at all times.
The extras were an added surprise and a nice touch, ie. welcome note with freshly baked cookies, fresh bread rolls added to our meals with room service.
Prior to booking, I requested a hairdresser close to the hotel. The staff provided me with a few options of salons in close proximity. The salon was great, they even opened half an hour earlier so that we could get to our event on time.
All levels of service at the Hotel were exceptional, from the front desk to staff at breakfast, through to room service. We haven't experienced such a nice atmosphere in quite some time.
The only negative was a recommendation from the Hotel to use a shuttle service that operates from the airport across Melbourne. The company was called Starbus Airport Shuttle. Rather than write a lenghty complaint all we will say is that on our next trip to Melbourne we will only travel by taxi (and so will all of our friends and family)!
Thanks again for your warm hospitality.
- Official Description (provided by the hotel):
- Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more less
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- Also Known As:
- Clarion Suites Gateway Hotel Melbourne
- Clarion Hotel Melbourne
- Clarion Melbourne
- Melbourne Clarion