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Clarion Suites Gateway
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Reviews (1,161)
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All reviewsyarra rivercrown casinogreat locationa river view roomone bedroom suitefull kitchentrain noiseflinders sttrain linewashing machinesouth bankdouble glazingthe sofa bedshort walksmall balconylight sleeperroom service
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Reviewed July 6, 2009

My partner booked this for our 9th Anniversary and I have to say I was disappointed.

We were obviously looking for a romantic break but the plywood furniture and grey carpets didn't exactly get us in the mood for love!

I have to say that the views and the location were very good, so if you were going on a family trip or with a friend then yes this would be a good option. It was also very clean.

But 4 or even 41/2 stars would suggest something a little better than zipbeds (we were sold a kingsize bed) and complimentary products that I wouldn't use to wash my car let alone in the shower.

Given that this wasn't the cheapest accommodation in town and the pics make it look better than it is we felt a little bit ripped off to say the least.

Come on Trip Advisor reviewers!!!!!!

  • Stayed: July 2009, traveled as a couple
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Thank ausreviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, General Manager at Clarion Suites Gateway, responded to this reviewResponded July 20, 2009

Dear Guest,
Thank you for your feedback, as it allows us to respond and subsequently act on guest recommendations where possible.
Most hotel room furniture, particularly as a result of wear & tear, offer a laminate cover so that it is hard protected, or the other option is to apply a fine veneer, which we employ. Hard woods are generally not used due to cost.
Further as a result of guest comments, concerning the standard variety of “Sealy King Slip Beds”, which is deemed the norm in the industry, we have this week as a matter of comfort placed on top of each mattress, a lofty thick king topper, so that the ambience and quality of the Sealy bed is not undermined.
We are somewhat unsure of the reference to grey carpet, all our hotel rooms apart from 1 room, have been refurbished with a light maroon colour wool carpet. Furthermore, we are in the process of facilitating, Biodegradable in-room products, which will offer a gentle approach and further assist in our effort towards sustainability, we hope that we will have this in place by August.
We do apologise if the mood was not satisfactory, and if you will please contact us directly, we will ensure to complimentary upgrade you to one of our Deluxe Suites, next time that you may wish to stay with us. This suite offers a level of ambience for the occasion.

Best Regards,

Tony Cakmar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 2, 2009

From the moment I arrived I found that this hotel exceeded my expectations. Reception was speedy and friendly. The bright, smiling, receptionist also presented me with a voucher for a free beverage - much appreciated and quite unexpected.

The suite was extremely well equipped for this class of hotel and included a full kitchen, comfortable and well-furnished living area. The queen-sized bed was one of the most comfortable that I have encountered in much travelling.

The "Williams Bar & Cafe" proved an excellent choice for dinner with the meals being both reasonably priced and of a very good standard. The service from the young lady at the bar was up with the best that I have experienced; friendly and conversational, but also allowing me my own space - an approach rarely found these days.

Great value, great service, great people!

  • Stayed: June 2009, traveled on business
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Thank LWATravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2009

Friendly helpful staff (day and night). Nothing was to much trouble.
Great location, close to shops, transport, sporting facilities, resurants and entertainment.
Great view from riverview rooms.
Clean, tidy rooms with help information located in rooms.
All good.

  • Stayed: May 2009, traveled as a couple
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Thank Football68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 21, 2009

We have stayed at this location seven times and we can only say what we have always been treated with the utmost respect and courtesy from all staff associated with this hotel, the rooms, facilities etc. can not be faulted and we would strongly advise this accommodation for all

  • Stayed: March 2009, traveled on business
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1  Thank Jinx_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2009

CLARION SUITES GATEWAY
1 William St Melbourne. It adjoins Flinders St
Paid
A$ 249 per night

The blurb on their website describes this as a boutique Hotel.

OHH!

Out Taxi journey from the airport was diabolical and the Indian driver started by repeatedly trying to bang down the boot lid on our cases to make them fit. It was obviously impossible and my wife demanded that one case be placed in the back seat area and this would solve the problem. His driving skills were questionable and after nearly missing the entry into William St, he turned suddenly, with a screech, to the door. He had to be asked to unload our baggage. He was totally indolent. We later discovered that the Indian population were revolting in the city centre. Most Taxis have Indian drivers.

This Hotel exuded a tacky outdated image from the lobby. Nevertheless It was late afternoon, we were tired so we decided to stay. Our Suite was out of the early1950s, a poor impractical layout and with worn out furnishing. The internet connection was dear and didn’t work. Although the view from the window was over the river Yarra to the South Bank, below was a busy, noisy railway and heavily trafficked road. My cousin, who was in the Federal Police in Melbourne, telephoned me and said that we should not stay as it was adjacent to an area with clubs, drugs and other places of ill repute. All seemed to stack against this place. It was expensive also. The next morning we checked out.

Whilst looking at another hotel in the centre of the city, I let upon a sign saying Somerset Serviced Suites. I enquired and after viewing a suite, which was a fraction of the price and far superior, booked in for our three remaining nights here.

You guess my recommendation!

  • Stayed: June 2009, traveled as a couple
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1  Thank marstrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, General Manager at Clarion Suites Gateway, responded to this reviewResponded June 28, 2009

Dear Guest,

Firstly, I would like to thank you for taking your time to offer your personal critique on www.tripadvisor.com this is very helpful, as it allows our team to assess and monitor our service quality and performance with the utmost view of offering more comfort and enhancing the levels of guest satisfaction whilst staying with us.

Furthermore, we are very glad that you did find a hotel that was suitable for your requirements and budget, this is very important to us, in that, we are focused that all visitors to our fair city have an enjoyable experience.

It is correct, in that, most of our fellow Melbourne citizens, who happen drive a taxi are of Indian or ethnic back-ground, and mostly students.
We do value their contribution, if we did not have their willing participation, there would be quite a few less taxi’s on the road, therefore, commuting would indeed be a challenge.

Aesthetic appeal in any circumstances is a personal appreciation and we do understand that a contemporary modern look may not have been suitable for your taste and perhaps a more traditional fitting may have been appropriate.
The hotel refurbishment was completed late 2007, therefore, all the rooms and furnishings are relatively crisp and new.

Furthermore, the hotel windows are double glazed which blocks-out most of the noise emanating from street level.

We are also pleased to advise that we are surrounded by, Class A office buildings, opposite the Immigration Museum, and only one block from Collins St.
The night clubs that you have alluded to are in fact on, King St, which is not in this area, nor do we have a drug issue on William St, that I am aware of. However, like all major cities, there is soft red light area in another part of the inner city.
Thank you once again for your contribution; your comments inspire us to seek opportunities to serve our valued guests better.

Kind Regards,



Tony Cakmar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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