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“Home away from home!” 5 of 5 bubbles
Review of Clarion Suites Gateway

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Clarion Suites Gateway
Ranked #28 of 160 Hotels in Melbourne
Certificate of Excellence
Wangaratta, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Home away from home!”
5 of 5 bubbles Reviewed April 14, 2014

Stayed at the hotel for a night after staying over at least 18 months beforehand. The staff recognised me and was down to earth and wonderful! The serviced was once again tops, and the rooms were crisp and clean. The restaurant had a huge variety of food and breakfast was great. it's close enough to walk into the CBD of Melbourne too. No noise from the busy streets and a great view of the South Bank. I would definitely recommend this hotel.

Room Tip: Ask for a room overlooking the South Bank.
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Flyingfox2608
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, May 14, 2014
Dear Valued Guest,

Thank you for taking the time to leave a review on Trip Advisor, your continued patronage is well recognized and most welcome at our hotel. We really appreciate your comments about our rooms, amenities, staff and location and we look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Cindy Colliver – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,037 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (259)
Date | Rating
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English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 31, 2014 via mobile

Have just spent weekend at the Clarion Suites. We had a one bedroom apartment on 14th floor overlooking river. Everything about our stay was perfect. The apartment was lovely, very clean, spacious and had everything you need. Great kitchen, bathroom with washing machine, there was nothing we could fault. The view was awesome, the staff were very friendly and helpful. Breakfast was great too, and was included in our deal. Perfectly situated within walking distance to a lot of things in Melbourne. Thankyou Clarion Suites!

Stayed March 2014, traveled as a couple
Helpful?
3 Thank Joshelton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, April 2, 2014
Dear Valued Guest,

Thank you for your review, we really appreciate your comments about rooms, amenities, staff and location and we hope to welcome you back when you next visit our lovely city.

Kind Regards
Kelly Matthews – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grovedale, Victoria, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 30, 2014

third time we have stayed here , the most friendly place to stay , the views are fantastic, the service amazing, central to all Melbourne has to offer ,would recommend to all whether it be a family stay or a couples romantic stay , you will enjoy

Room Tip: book a room with a view, you pay a little more , for so much more
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Brett C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, April 2, 2014
Dear Brett,

Thank you for taking the time to leave a review on tripadvisor, your continued patronage is well recognized and most welcome here at our Hotel. Thank you for your lovely comments in regards to our service, the team are delighted to have made your stay a more memorable one. We have to agree the River view rooms do offer amazing views of some of the city’s best attractions.
We look forward to having you stay with us next time you visit our lovely city.

Kind Regards
Cindy Colliver – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed March 25, 2014

Amazing view from our room..level 11..and not expensive..room was clean and spacious with kitchen, separate bedroom and living..a small balcony as well..
Close to southbank and the shops in cbd..
Not the most luxurious hotel but the view was amazing! Will go there next time for sure!

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Oly72014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, March 27, 2014
Dear Valued Guest,

Thank you so much for your review, we really appreciate your comments about our rooms, amenities location and views.
A bit of news - we are very excited to be in a position to advise that after a long process our new proto- type refurbished room has been approved. Therefore we are programed to complete this project by mid-year 2014.
In the interest of adding more value, I would like to take this opportunity in making available to you additional benefits under our in-house program, One William Club, which accords you -Our valued guest- 20% discounts on just about all hotel services. If you aren’t already a member, join today!
We look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Kelly Matthews – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rosebud, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 15, 2014

Just had our 5th Stay at these suites. As usual it was a fantastic experience. Very, very nice one bedroom apartment, with fantastic river views from a private balcony. I don't think we could stay in a better position in Melbourne. Easy walk to a heap of the city attractions. Friendly, helpful staff always make us feel welcome. Beautiful buffet breakfast to round off the stay. 5 times a pleasure.

Room Tip: definitely go for the river views
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Greg B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, March 19, 2014
Dear Greg,

Thank you for taking the time to leave a review on trip advisor, your continued patronage is well recognised and most welcome at our Hotel. We really appreciate your comments about our rooms, location and service and we look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Cindy Colliver – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed March 11, 2014

I stayed here over Superbowl weekend in February. Good price, and they upgraded me to a river view room, which was great. The location was very good, as most of what I was doing was around the CBD. It's only a short walk to Federation Square, and across the Yarra to the Crown Casino. The room was clean, and the air conditioning cold! Helpful staff and a decent restaurant.

Room Tip: great hotel to stay at in Melbourne CBD
See more room tips
  • Stayed February 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Evanrm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, March 19, 2014
Dear Evan,

It is pleasing to receive positive feedback and I’m glad you enjoyed the location, room features and service, may we have the pleasure of welcoming you back to Clarion Suites Gateway when you next visit Melbourne.

Kind Regards
Kelly Matthews – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Traralgon, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 11, 2014

Great hotel in a very convenient location in the city. A free wine bottle to enjoy the stay is a bonus. One small drawback about this hotel - it doesn't offer free WIFI for us while in our room. Room is comfortable and TV does have captions - perfect for deaf and hard of hearing people who stay at the hotel.

  • Stayed March 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Stephen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review, March 20, 2014
Dear Stephen,

We do appreciate your post. Thank you also for your comment re the internet. We continue to strive to assess our fees for services offered and it remains a real challenge with the internet, due to constraints and the lack of a cohesive national broadband system. However, we will be reviewing our current fees for this service based on guest comments, and I would like to also make you aware of our One William Club membership which offers 20% discount off most hotel services which also includes the internet. The cost of this service remains prohibitively expensive for most Australian hotels, and I am unsure how we will progress in the future. Thanks for staying with us, we hope to have the pleasure of your company when you next visit our lovely city.

Kind Regards

Tony Cakmar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Suites Gateway

Property: Clarion Suites Gateway
Address: 1 William St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#15 Family Hotel in Melbourne
#25 Romantic Hotel in Melbourne
#27 Luxury Hotel in Melbourne
#31 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

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