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“Great hotel”

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Clarion Suites Gateway
Ranked #34 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed March 11, 2014

I stayed here over Superbowl weekend in February. Good price, and they upgraded me to a river view room, which was great. The location was very good, as most of what I was doing was around the CBD. It's only a short walk to Federation Square, and across the Yarra to the Crown Casino. The room was clean, and the air conditioning cold! Helpful staff and a decent restaurant.

Room Tip: great hotel to stay at in Melbourne CBD
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  • Stayed: February 2014, traveled solo
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2  Thank Evanrm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded March 19, 2014

Dear Evan,

It is pleasing to receive positive feedback and I’m glad you enjoyed the location, room features and service, may we have the pleasure of welcoming you back to Clarion Suites Gateway when you next visit Melbourne.

Kind Regards
Kelly Matthews – Executive Office

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461 - 467 of 1,122 reviews

Reviewed March 11, 2014

Great hotel in a very convenient location in the city. A free wine bottle to enjoy the stay is a bonus. One small drawback about this hotel - it doesn't offer free WIFI for us while in our room. Room is comfortable and TV does have captions - perfect for deaf and hard of hearing people who stay at the hotel.

  • Stayed: March 2014, traveled solo
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1  Thank Stephen N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, General Manager at Clarion Suites Gateway, responded to this reviewResponded March 20, 2014

Dear Stephen,

We do appreciate your post. Thank you also for your comment re the internet. We continue to strive to assess our fees for services offered and it remains a real challenge with the internet, due to constraints and the lack of a cohesive national broadband system. However, we will be reviewing our current fees for this service based on guest comments, and I would like to also make you aware of our One William Club membership which offers 20% discount off most hotel services which also includes the internet. The cost of this service remains prohibitively expensive for most Australian hotels, and I am unsure how we will progress in the future. Thanks for staying with us, we hope to have the pleasure of your company when you next visit our lovely city.

Kind Regards

Tony Cakmar
General Manager

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Reviewed March 9, 2014

stayed for one night over labour day weekend and was totally impressed. We stayed in a one bedroom suite with a view of the river and it ticked all the boxes. Very clean , enough space. The washing machine in the kitchen was an added bonus. The balcony with the view was fantastic. The bed was pretty comfortable and the bathroom was quite large. Our check in and check out was smooth with the reception people extremely nice and helpful. We had a few drinks in the adjacent bar/restaurant and thought it was quite nice although we did not eat any food from there. We would definitely stay there again and recommend it to other people looking for a place to stay in melbourne with an A+ location close to everything.

Room Tip: The river view rooms are a must
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  • Stayed: March 2014, traveled as a couple
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Thank UnchartedGaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded March 19, 2014

Dear Valued Guest,

Thank you for staying with us and sharing your experience on tripadvisor. We really appreciate your positive comments about our location, rooms, amenities and service and are pleased to read you enjoyed your time with us.
Thank you for your recommendation and we look forward to welcoming you back soon.

Kind Regards
Kelly Matthews – Executive Office

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Reviewed March 7, 2014

We really enjoyed our stay in a 2 bedroom apartment over looking the Yarra. Great for a family stay. The apartment was huge! We had a corner room and it was bright and sunny in the morning, the double windows blocked out any road noise.

  • Stayed: February 2014, traveled with family
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Thank asifwecant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded March 19, 2014

Dear Valued Guest,

Thank you for your feedback; it is always a delight to read such positive feedback. We appreciate you taking the time to post your review and hope that we may see you again soon.

Kind Regards
Cindy Colliver – Executive Office

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Reviewed March 6, 2014

My husband and I recently stayed at the Clarion and our room was adjacent to the lifts. unfortunately, one lift was being repaired leaving the second one making a noise which was a little disturbing. Even though the Hotel was almost full, reception managed to find us another room for the night which was superb. The Customer Service was faultless and even though the Hotel is shortly to be refurbished, we found it very clean and extremely comfortable. Great bar, great restaurant and sensational service. We shall return. Thank you.

Room Tip: Pay that little extra for a yarra view room, it is well worth it.
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  • Stayed: February 2014, traveled as a couple
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Thank Patti V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded March 20, 2014

Dear Patti,

Thank you for your review, we do apologise that one of the lifts was being repaired during your stay, unfortunately that was out of our control. It is pleasing to read that we were able to provide you with a suitable alternative.
We do pride ourselves on our customer service and it is pleasing to read that we exceeded your expectations.
As you mentioned we are very excited to be in a position to advise that after a long process our new proto- type refurbished room has been approved. Therefore we are programed to complete this project by mid-year 2014.
We do look forward to welcoming you back when you next visit our lovely city.

Kind Regards
Kelly Matthews – Executive Office

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Reviewed March 3, 2014 via mobile

This hotel is in the middle of the road not sure on 4.5 star material but it a little bit run down and the cleaners need to pay more attention our bathroom had the previous peoples hair in the shower.

All in all we might go back but only because it is covenant for us

Stayed: March 2014, traveled as a couple
Thank boyzey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded March 20, 2014

Dear Valued Guest,

Thank you for your feedback, I would like to share some exciting news with you, we are very excited to be in a position to advise that after a long process our new proto- type refurbished room has been approved. Therefore we are programed to complete this project by mid-year 2014.
I would like assure that our Executive Housekeeper have been made aware of the need for improved service standards and higher level of attention to detail.
When you next plan to visit Melbourne I would be delighted if you would contact me directly on 03 9296 8852 so that we may have an opportunity in restoring your confidence in our hotel and services.

Kind Regards
Cindy Colliver – Executive Office

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Reviewed March 2, 2014

We recently had a wedding at the Crown Complex, we decided to stay in the top floor Penthouse of this hotel, fantastic spacious room with everything and great views of the city. We had 3 couples staying in the 3 bedroom suite and all commented on how good accommodation was along with breakfast buffet the next morning.

Would reccomend this to all friends

Room Tip: Face the Yarra River for good views
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  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank Fitdads L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded March 19, 2014

Dear Valued Guest,

Thank you for your recommendation, the team at Clarions Suites Gateway are delighted to hear that you enjoyed your recent stay with us. We look forward to welcoming you back in the future.

Kind Regards
Kelly Matthews – Executive Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Suites Gateway

Address: 1 William St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#11 Family Hotel in Melbourne
#25 Romantic Hotel in Melbourne
#31 Business Hotel in Melbourne
#32 Luxury Hotel in Melbourne
Price Range: $124 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

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