We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great atmosphere, lovely staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Clarion Suites Gateway
Ranked #31 of 159 Hotels in Melbourne
Certificate of Excellence
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great atmosphere, lovely staff”
Reviewed June 1, 2013 via mobile

Fantastic service from staff, really friendly atmosphere. Recommend for anyone looking for a lovely weekend away or visit to Melbourne. Their reception clerk (Thomas) was very helpful in reception, and went out of his way to accommodate our needs during our visit.
I would highly recommend clarion suites for anyone considering them for accommodation for their business needs or personal holiday to Melbourne

Stayed January 2013, traveled on business
Helpful?
Thank poitaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, June 10, 2013
Dear Valued Guest,

Thank you for your lovely comments regarding your recent stay with us, we do pride ourselves on our customer service and appreciate your kind words, Thomas will be delighted to know that he was able to make your stay more enjoyable. We thank you for your recommendation and look forward to seeing you again soon.

Kind Regards

Kelly Matthews – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,074 reviews from our community

Traveler rating
    581
    364
    88
    25
    16
See reviews for
236
398
67
226
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (269)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Canberra
Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed May 31, 2013

Love this place.!!! We are regular visitors to Melbourne, and have stayed in various Hotels but find this the most convenient, whether we are visiting family, going to the footy or to a concert. Husband and I stayed for 3 nights in a One Bedroom Deluxe Riverview Suite, and found the views spectacular. The room was serviced daily and was spotless. All staff were friendly and helpful. We enjoyed drinks in the bar and a wonderful dinner on the Sunday night. Easy access to trams made travelling around a breeze.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Juzshmee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, June 10, 2013
Dear Valued Guest,

Thank you for your review, your continued patronage is well recognized and most welcome at our Hotel. We really appreciate your positive comments about our location, rooms, restaurant, staff and facilities and we look forward to welcoming you back in the near future.

Kind Regards

Cindy Colliver – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 29, 2013

Stayed for 3 nights in a studio riverview room. Was about $210/ngt. Was nothing flash, which I expected from a 4.5 star hotel.
The room was clean, but dated. The bathroom set up was a bit strange with the sink open from the entry way and the bath and toliet with a door. The bed was extremely low and sunk into the middle. No windows or balcony (which I did know prior), and found it hard to get the A/C at a comfortable temperature. Joined the One William club as advised by another tripadvisor member to do so - did not have this noted at check in and was advised by reception you receive this and that for joining, but was not provided with any of these vouchers, newspaper etc., and understand that it was Anzac Day weekend, but did not get a good reception when asking about the 'free' upgrade (if available - thought it was worth a try). Had to wait 10-15 minutes at cafe downstairs every morning to get a coffee, as they always seemed busy and understaffed.
The view was amazing. Unfortunately, we left our room early for breakfast, came back to get changed for dinner and then were out until late, so did not make the most of it. The location is excellent. Casino across the road, tram station a 2 minute walk away, easy walk along the river to the MCG or to centre of town.
Overall, I would not stay here again as I do not think the price is worth it, especially with the little amount of time we were in the room. I have stayed in an apartment in Eureka Tower that last few Anzac Day's and will look at this for future trips. Also stayed in an apartment in Little Collins Street that was excellent.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Melissa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review, June 11, 2013
Dear Melissa,

Thank you kindly for your review, this is certainly most appreciated, as it allows us to assess and monitor our service levels.
Although we did not have any input in the bathroom design, it serves the purpose of offering additional privacy, due to the separation of the bathroom basin.

Our beds are specifically Sealy posturepedic designed and offer a 10 year quality guarantee.
Generally we receive great comments that these beds offer, however, the only concern which we have is that the castor system at times fails, therefore given an uneven mattress experience.
Our housekeeping team are aware of the requirement of checking each bed caster system, however, in this particular instance we failed to note this problem with this bed, we do apologies for the inconvenience

All rooms have a separate air condition thermostat which allows for setting the temperature at your preferred comfort level, although, I do understand that the thermostat design can be a bit too complicated, we would be very happy to demonstrate its function.

The One William Club membership benefits are currently being updated, although, the term subject to best room availability is denoted, we have experienced a few member concerns, hence our updated version of benefits which will be made available soon, we do apologies that all aspects of membership entitlements were not accorded during your stay with us.

Espresso coffee making does take time prepare, due to the nature of this service in particular during a busy breakfast service, one should allow up to 15 minutes preparation time for a good cup of coffee, although, percolated coffee is readily available.

We would like to take this opportunity in thanking you for staying with us, and we hope that we will be in a position once again to be of service to you.

Kind Regards

Tony Cakmar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed May 28, 2013

The location is great to explore the city CBD and the tariff through wotif.com was excellent. Single bedroom with kitchen facilities was excellent.
Free city circle tram outside the door and only a short walk to the Star casino. We would come back

Room Tip: The only comment was that the restaurant service was very average and our room was beside the lift w...
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mrdonaldmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, June 10, 2013
Dear Valued Guest,

Thank you for your review, we appreciate that you enjoyed the facilities and location of the Hotel.
I would also like to assure you that our Food & Beverage Manager has been advised of your comments and the need for improved service standards, thank you for bringing this to our attention, we will ensure more customer service training is provided.
We thank you for your patronage and look forward to welcoming you back when you next visit Melbourne.

Kind Regards

Kelly Matthews – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed May 24, 2013

Well, believe it or not...the bed was so lame that it sloped down from my head towards my feet and then on an angle from the centre towards the edge. It was such a bizarre feeling to try and sleep when your body senses that the it is at the completely wrong angle. This hotel claims to be 4.5 stars but that is not acceptable for a hotel that claims such a high rating!!! Terrible sleep - feel like I wasted my money and ruined the following day due to being so knackered.

On a brighter note, the location was excellent. We had a river facing room and the view was really spectacular. We have stayed in many city hotels but the aspect overlooking Crown, the Yarra and Southbank was the best Ive seen.

Room Tip: Insist on River facing and a high floor and your view will be spectacular - especially at night when...
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheriff1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, General Manager at Clarion Suites Gateway, responded to this review, June 11, 2013
Dear Valued Guest,

Thank you kindly for your review, this is certainly most appreciated.

Our beds are specifically Sealy posturepedic designed and offer a 10 year quality guarantee. Generally we receive great comments that these beds offer, however, the only concern which we have is that the castor system at times fails, therefore given an uneven mattress experience.

Our housekeeping team are aware of the requirement of checking each bed caster system, however, in this particular instance we failed to note this problem with this bed, we do apologies for the inconvenience.

If you will please provide your contact details to us directly this will allow us the opportunity to express our apologies.

Kind Regards

Tony Cakmar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corowa, New South Wales, Australia
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 13, 2013

After our previous enjoyable stay at this hotel we returned in early February to celebrate my husband's birthday. We stayed in a different room with a splendid view of the river and were able to watch the rowers early every morning as well as the splendid fireworks display for the Chinese New Year. After consultation with the ever friendly and professional reception staff we were able to extend our walking activities along the river to the MCG for a tour and back to Federation Square for a relaxing drink. We were also able to more extensively investigate the shopping precinct on our walks. The room was immaculately clean and quiet and the bed provided an excellent night's rest. The restaurant and bar staff were once again friendly, helpful and efficient and made our stay a first rate experience. We will undoubtedly be back to this establishment later in the year.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, June 10, 2013
Dear Helen,

Thank you for taking the time to leave a review on tripadvisor, your continued patronage is well recognised and most welcome at our Hotel. We appreciate that you enjoyed our location and all that Melbourne has to offer and we look forward to welcoming you back when you next visit our lovely city.

Kind Regards

Cindy Colliver – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South East England, United Kingdom
Level Contributor
147 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed May 10, 2013

Arrived at 1.30 am Sunday morning a drunk arrived with us ! The rooms are getting a little tired in this establishment and some of the staff in the cafe are a bit that way as well. But taking a balanced view the position is great for all the sights and if you can get a river view room on an upper floor you will be ok. Just a little past its prime needs investment in the rooms and an upgrade in the bar/cafe and foyer. Jo you were really nice thanks.

Room Tip: Upper floor river view or not at all.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2_Romantics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, June 10, 2013
Dear Valued Guest,

Thank you for leaving a review on tripadvisor, your feedback is much appreciated as it makes it possible for our team to assess and monitor our service quality and performance.
We appreciate that you enjoyed our location and as a measure of improvement we are already planning for a refurbishment program, generally we like to keep furnishings for up to seven years, and our last program was during the latter part of 2007. Thank you for your input.
I would also like to assure you that our Food & Beverage Manager has been advised of your comments and the need for improved service standards, thank you for bringing this to our attention, we will ensure more customer service training is provided.
The quality of service provided at Clarion Suites Gateway is of the utmost importance to us and I would like to assure you that we will ensure you feedback is addressed diligently.

Kind Regards

Kelly Matthews – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Melbourne hotels
Central Business District
Alto Hotel on Bourke
Alto Hotel on Bourke
#10 of 159 in Melbourne
1,499 reviews
Central Business District
Mantra on Little Bourke
Mantra on Little Bourke
#28 of 159 in Melbourne
1,653 reviews
Central Business District
Adina Apartment Hotel Melbourne Northbank
Show Prices
Show Prices
Show Prices
Central Business District
The Sebel Melbourne Flinders Lane
Central Business District
Citadines on Bourke Melbourne
Central Business District
Radisson on Flagstaff Gardens
Show Prices
Show Prices
Show Prices

Been to Clarion Suites Gateway? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Clarion Suites Gateway

Property: Clarion Suites Gateway
Address: 1 William St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#15 Family Hotel in Melbourne
#25 Romantic Hotel in Melbourne
#30 Luxury Hotel in Melbourne
#31 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Ctrip TA, Travelocity, Hotels.com, Cheap Tickets, Hotwire, Cancelon, TripOnline SA, Evoline ltd, Hotel.de and HotelQuickly so you can book your Clarion Suites Gateway reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing