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“A Return to Melbourne” 5 of 5 stars
Review of Clarion Suites Gateway

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Clarion Suites Gateway
4.5 of 5 Hotel   |   1 William St., Melbourne, Victoria 3000, Australia (Central Business District)   |  
Hotel amenities
Ranked #35 of 156 Hotels in Melbourne
Certificate of Excellence
Corowa, New South Wales, Australia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A Return to Melbourne”
5 of 5 stars Reviewed May 13, 2013

After our previous enjoyable stay at this hotel we returned in early February to celebrate my husband's birthday. We stayed in a different room with a splendid view of the river and were able to watch the rowers early every morning as well as the splendid fireworks display for the Chinese New Year. After consultation with the ever friendly and professional reception staff we were able to extend our walking activities along the river to the MCG for a tour and back to Federation Square for a relaxing drink. We were also able to more extensively investigate the shopping precinct on our walks. The room was immaculately clean and quiet and the bed provided an excellent night's rest. The restaurant and bar staff were once again friendly, helpful and efficient and made our stay a first rate experience. We will undoubtedly be back to this establishment later in the year.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, June 10, 2013
Dear Helen,

Thank you for taking the time to leave a review on tripadvisor, your continued patronage is well recognised and most welcome at our Hotel. We appreciate that you enjoyed our location and all that Melbourne has to offer and we look forward to welcoming you back when you next visit our lovely city.

Kind Regards

Cindy Colliver – Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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963 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (235)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
South East England, United Kingdom
Level Contributor
144 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed May 10, 2013

Arrived at 1.30 am Sunday morning a drunk arrived with us ! The rooms are getting a little tired in this establishment and some of the staff in the cafe are a bit that way as well. But taking a balanced view the position is great for all the sights and if you can get a river view room on an upper floor you will be ok. Just a little past its prime needs investment in the rooms and an upgrade in the bar/cafe and foyer. Jo you were really nice thanks.

Room Tip: Upper floor river view or not at all.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank 2_Romantics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, June 10, 2013
Dear Valued Guest,

Thank you for leaving a review on tripadvisor, your feedback is much appreciated as it makes it possible for our team to assess and monitor our service quality and performance.
We appreciate that you enjoyed our location and as a measure of improvement we are already planning for a refurbishment program, generally we like to keep furnishings for up to seven years, and our last program was during the latter part of 2007. Thank you for your input.
I would also like to assure you that our Food & Beverage Manager has been advised of your comments and the need for improved service standards, thank you for bringing this to our attention, we will ensure more customer service training is provided.
The quality of service provided at Clarion Suites Gateway is of the utmost importance to us and I would like to assure you that we will ensure you feedback is addressed diligently.

Kind Regards

Kelly Matthews – Executive Office
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caloundra, Queensland, Australia
2 reviews
3 of 5 stars Reviewed May 7, 2013

So we stayed here because of the apartment facilities and the proximity to the venue that we were attending for a conference. Things to consider when staying here...the train and the trams are right outside your bedroom window. There is double glazing on the bedroom window, but if you're a light sleeper, perhaps consider staying somewhere else. There are no washing up cloths or utensils and no washing powder for the washing machine, so be sure to bring your own. Internet is free if you buy a drink at the bar downstairs. The bathroom was a little tired and there was a badly cracked tile behind the bath spout which was a bit of an eye sore. The bed was comfortable, staff friendly and in general was reasonably clean. I wouldn't really rate the property as 4& 1/2 stars though.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Melanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Manager at Clarion Suites Gateway, responded to this review, June 10, 2013
Dear Melanie,

Thank you for your review, your feedback is much appreciated as it makes it possible for our team to assess and monitor our service quality and performance.
You are correct, the bedroom windows are double glazed; therefore we do recommend that the bedroom door is closed before retiring, so that the double glazing is more effective.
I would like to assure you that our, Executive Housekeeper has been made aware of the need for improved service standards and more attention to detail concerning room facilities and amenities, we apologise for the oversight in regards to a dish cloth. In regards to washing powder for the washing machine, this is not provided in the rooms, however it is available for purchase at Reception.
Also as a measure of improvement we are already planning for a refurbishment program, generally we like to keep furnishings for up to seven years, and our last program was during the latter part of 2007. Thank you for your input.
Although we do appreciate your comment regarding Star Rating, Hotels do not have the privilege to self rate, therefore this function is facilitated by an independent national body.
The quality of service provided at Clarion Suites Gateway is of the utmost importance to us and I would like to assure you that we will ensure you feedback is addressed diligently.


Kind Regards

Viviana Lama
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prestwick, Scotland
Level Contributor
54 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed May 3, 2013

Recently stayed at the Clarion suites in Melbourne for four nights during an extended trip to Australia to visit family. On arrival after a very long flight at 08.30 am we were greeted by a very friendly and helpful receptionist and were delighted to discover our suite was ready for us and this allowed us to get a few hours sleep.

Our suite had fantastic views over the river to the southbank of the city and were treated to a fire display/show at the Casino across the river each evening. The suite was very well equipped with everything necessary for a comfortable short or much longer stay. The food was of a very good standard and was varied and well presented. The breakfasts were excellent and the service was of a very high standard. I must mention Brett who who worked in the restaurant who was exceptionally helpful and professional and who is a credit to your organisation.

An excellent location at the junction of William Street at Flinders Street, free city tram/tourist bus and all other amenities of the city nearby.

The Clarion Suites was an excellent choice for our city break in Melbourne and would not hesitate in staying here again on my next trip.

Room Tip: Try to get a river view room of the southbank
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank richards521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, May 5, 2013
Dear Valued Guest,

Thank you for your feedback, we are situated in a great location and with Crown Casino and the shopping prescient within easing walking distance we appreciate that you enjoyed our location, room, views and all that Melbourne has to offer. Brett is delighted that he was able to make your stay more enjoyable. We look forward to welcoming you back in the near future.

Kind Regards
Kelly Matthews – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 stars Reviewed May 2, 2013

We were given a gift voucher for one night. We were to be going to a show that night. We booked in to The Clarion Suites Gateway early afternoon and relaxed in our room mostly. Our room gave us great views of the Yarra river and city buildings, etc. A cafe/bar is available for guests. The main staff we had contact with were front office desk young ladies who were happy, bright, helpful and friendly. The buffet breakfast the next morning was delicious. I recommend that you have the breakfast during your stay.

Room Tip: Rooms on higher floors on east side with views of the river
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Neil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, May 5, 2013
Dear Neil,

Thank you for taking the time to leave a review on tripadvisor, we really appreciate your positive comments about our rooms, views, staff and service.
We look forward to welcoming you back to the Clarion Suites Gateway.

Kind Regards
Cindy Colliver – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 2, 2013

We booked this hotel through a mystery deal on a third party website so got a very good deal considering we were staying over the Anzac Day public holiday.We had a one bedroom suite on the 15th floor but no view which didn't really bother us. The room was clean and well maintained, the beds were comfortable with extra pillows and blankets and very little noise could be heard from inside the room.
There were three adults and one child (12 months) sharing so they made up the sofa bed and provided a cot. We arrived just after 11 and were happy to hear our room was available for check in. Check in was easy and prompt and the lady at reception was very friendly.
Good location on Flinders Street easy to jump on a tram to get wherever you need to go. We didn't try the restaurant but the did seem to have some good deals of an evening. We had a quick swim in the pool which was nothing fancy but was fine.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TassiePrue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, May 2, 2013
Dear Valued Guest,

Thank you for choosing Clarion Suites Gateway for your recent stay in Melbourne, and for sharing your experience on tripadvisor. We are delighted that you enjoyed your time with us and we hope to welcome you back again soon.

Kind Regards
Kelly Matthews – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
106 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed April 30, 2013

Service is very good. Excellent for the coffee lovers. Try to get room with river view, its really great at night and afternoon. Don't have the chance to try their food. The room prepared well. Hotel location is great for shopping and other places in the city.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank m76gmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, May 2, 2013
Dear Valued Guest,

Thank you for taking the time to write a review regarding your recent stay at Clarion Suites Gateway, Melbourne. We really appreciate your positive comments about our location, rooms, restaurant and service and we look forward to welcoming you back in the near future.

Kind Regards
Cindy Colliver – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Suites Gateway

Property: Clarion Suites Gateway
Address: 1 William St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#15 Family Hotel in Melbourne
#25 Romantic Hotel in Melbourne
#31 Business Hotel in Melbourne
#34 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

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