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“Our stay in a room with a view” 5 of 5 stars
Review of Clarion Suites Gateway

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Clarion Suites Gateway
Ranked #35 of 156 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
1 review
“Our stay in a room with a view”
5 of 5 stars Reviewed May 2, 2013

We were given a gift voucher for one night. We were to be going to a show that night. We booked in to The Clarion Suites Gateway early afternoon and relaxed in our room mostly. Our room gave us great views of the Yarra river and city buildings, etc. A cafe/bar is available for guests. The main staff we had contact with were front office desk young ladies who were happy, bright, helpful and friendly. The buffet breakfast the next morning was delicious. I recommend that you have the breakfast during your stay.

Room Tip: Rooms on higher floors on east side with views of the river
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Neil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, May 5, 2013
Dear Neil,

Thank you for taking the time to leave a review on tripadvisor, we really appreciate your positive comments about our rooms, views, staff and service.
We look forward to welcoming you back to the Clarion Suites Gateway.

Kind Regards
Cindy Colliver – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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965 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (237)
Date | Rating
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English first
Hobart
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 2, 2013

We booked this hotel through a mystery deal on a third party website so got a very good deal considering we were staying over the Anzac Day public holiday.We had a one bedroom suite on the 15th floor but no view which didn't really bother us. The room was clean and well maintained, the beds were comfortable with extra pillows and blankets and very little noise could be heard from inside the room.
There were three adults and one child (12 months) sharing so they made up the sofa bed and provided a cot. We arrived just after 11 and were happy to hear our room was available for check in. Check in was easy and prompt and the lady at reception was very friendly.
Good location on Flinders Street easy to jump on a tram to get wherever you need to go. We didn't try the restaurant but the did seem to have some good deals of an evening. We had a quick swim in the pool which was nothing fancy but was fine.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank TassiePrue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, May 2, 2013
Dear Valued Guest,

Thank you for choosing Clarion Suites Gateway for your recent stay in Melbourne, and for sharing your experience on tripadvisor. We are delighted that you enjoyed your time with us and we hope to welcome you back again soon.

Kind Regards
Kelly Matthews – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
106 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed April 30, 2013

Service is very good. Excellent for the coffee lovers. Try to get room with river view, its really great at night and afternoon. Don't have the chance to try their food. The room prepared well. Hotel location is great for shopping and other places in the city.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank m76gmm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, May 2, 2013
Dear Valued Guest,

Thank you for taking the time to write a review regarding your recent stay at Clarion Suites Gateway, Melbourne. We really appreciate your positive comments about our location, rooms, restaurant and service and we look forward to welcoming you back in the near future.

Kind Regards
Cindy Colliver – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling Jaya, Malaysia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed April 26, 2013

Stayed here for 3 nights in February. we got the river view which is fantastic, right across the Crown Casino. There is a balcony which we can watch people canoeing in the morning on weekends.

The apartment is very well maintained and clean. And less than 5 minutes walk, there is a tramp station which we can hop on to the free Circle Tramp. It is also walking distance to the Flinders Street Station. Even though the hotel is next to the tramp line and the train but we couldn't hear much noise.

Only the hotel lobby needs a bit updating, otherwise no complaint. Staff were friendly, apartment was clean and the view and location, superb. I would definitely return.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank ChloeL918
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, April 30, 2013
Dear Chloe,

Thank you for taking the time to leave a review on tripadvisor, we have to agree we are situated in a great location and with Crown Casino and the shopping prescient within easing walking distance we appreciate that you enjoyed your time with us and all that Melbourne has to offer. We look forward to welcoming you back on your next visit to our lovely city.

Kind Regards
Kelly Matthew – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton Springs, Victoria, Australia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 22, 2013

We have stayed here twice now. Both times in a one bedroom river view room. The first time we were on the 12th floor and it was the day after our wedding. They gave us a comp bottle of wine, a cute note and great service. We loved watching the fire things across the river at crown and the nightlife go past. It is in an incredible location. The staff are friendly, approachable and helpful. We enjoyed it so much we came back 2 weeks later and stayed in the same type of room this time on the 11th floor. Different layout but I liked it even more. Both room had balconies also. We cant wait to come back and relax at the Clarion!

Room Tip: Definitely go for the 1 bedroom river view room!
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Tayla V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, April 30, 2013
Dear Tayla,

Thank you for leaving a review on tripadvisor and most importantly for allowing us to be of service to you, your continued patronage is well recognized and most welcome at our hotel. We appreciate your lovely comments about our rooms, amenities and service and we look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Cindy Colliver – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senggigi, Indonesia
Level Contributor
140 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed April 17, 2013

As we are in a big group of family, we rented for a deluxe seaview riverview 2 BR. The room is very spacious, with kitchen, dining room and laundry machine, so it's very comfortable when you travel with the kids abroad and have to do laundry everyday and cook some instant noodle.
However, what I love the most is the view from the room; yarra river overlooking the crown and its fire action.
The location is another plus point of this hotel, as this hotel is right in the CBD, so you just need to walk for a few minutes to reach the shopping area or the Flinder station.
The only thing that is quite annoying is the noise from the train which pass until midnight, as the hotel is located right in front of railway track.
Buffet breakfast is almost very limited, with no salad choice at all.

Room Tip: Choose for a river view room
See more room tips
  • Stayed March 2013, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank cclombok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, April 30, 2013
Dear Valued Guest,

It is pleasing to read that our room met your expectations, we are a family friendly Hotel with spacious rooms to accommodate families of all sizes, as well as small groups of friends. I am pleased that you enjoyed our location, views and amenities.
Our rooms have double glazing, when you retire for the night, if you close the bedroom door we have found this helps to enjoy a peaceful nights sleep.
We are constantly looking at ways to improve and will take you comments about breakfast into consideration, we thank you for your input.
We hope to welcome you back when you next visit our lovely city.

Kind Regards
Kelly Matthews – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bathurst, Australia
1 review
5 of 5 stars Reviewed April 16, 2013

From the moment we walked into the Clarion, we had the most wonderful experience. The staff were outstanding, working as a team and offered nothing but help and advice of where to visit and what to see. Room was very clean and soooo quiet. We had the best two nights sleep we had had on our holiday. The previous hotel in Sydney was that noisy we couldnt sleep. One of us has worked in management in customer service so high praise does not come easy. Well done the Clarion!!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Diane E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this review, April 17, 2013
Dear Diane,

Thank you for your lovely comments regarding your recent stay with us, we appreciate that you enjoyed our facilities and service. We do pride ourselves on our customer service and appreciate your kind words, our staff are delighted that they were able to make your stay more enjoyable. We look forward to welcoming you back when you next visit Melbourne.

Kind Regards

Cindy Colliver – Executive Office
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Suites Gateway

Property: Clarion Suites Gateway
Address: 1 William St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#15 Family Hotel in Melbourne
#25 Romantic Hotel in Melbourne
#31 Business Hotel in Melbourne
#34 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Clarion Suites Gateway 4.5*
Number of rooms: 122
Official Description (provided by the hotel):
Contemporary High-rise Hotel situated 200 meters from aquarium & 500 meters from casino, shops & Yarra River Cruises. ... more   less 
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Also Known As:
Clarion Suites Gateway Hotel Melbourne
Clarion Hotel Melbourne
Clarion Melbourne
Melbourne Clarion

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