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Clarion Suites Gateway
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Reviews (1,156)
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Reviewed March 27, 2013

Travelled to Melbourne recently on business conference and stayed at the Clarion, as was the choice of other colleagues.

Was advised to join the One William Club on their website before booking, which was a good suggestion. It gives you free drink vouchers, discount dinner vouchers and room upgrade if available. I got an upgrade apparently, as a colleague who didn't join One William booked the same room type as me and said she got a shoebox. When you join One William Club you don't get any email confirmation so it's a bit strange - they wait until you check in and then give you your pack. Bit weird - I had to call them to check what was happening.

The check in staff were very friendly and helpful, quick check in, and a few extra drinks vouchers! (they know how to woo me!).

The room itself was fairly basic. Had a view of the river, which was nice, but the balcony was taken up by the air conditioning unit. Bed was comfy. TV remote barely worked, had to point it in all directions and bash the button to change channels. Petty gripe!

There is no Wifi available in the rooms, only paid broadband, but they did say they were working on that .

The highlight was the bar. The staff were so great, looked after us, had a chat and a laugh and made us feel really welcome. Were intending to go out for dinner but ended up staying in the hotel bar all night.

Decent hotel, nothing to write home about, but the staff make it nice.

  • Stayed: March 2013, traveled on business
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2  Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded April 11, 2013

Dear Chris,

Thank you for your review, your feedback is much appreciated as it makes it possible for our team to assess and monitor our service quality and performance.
Thank you for joining our One William Club and bringing to our attention your concerns, we have since made amendments on the website in that, upon the completion of signing up a message is displayed thanking you and advising of how your information will be received.
We are also currently assessing different wi-fi solutions, and we think that we are just about at terms in making a decision based on an application which is suitable for the building.
Our Staff are delighted to hear that they made your stay more enjoyable and we do hope to welcome you back in the near future.

Kind Regards
Cindy Colliver – Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 27, 2013

Having stayed at Clarion Suites, melbourne about 3 years ago, we decided to stay overnight again as we were leaving for Adelaide the next day. We were just as impressed as last time. The staff both at reception and in the restaurant give 10/10 service, nothing is any trouble. Our 1 bedroom apartment was overlooking Docklands and the view at night is spectacular. It was spacious, spotlessly clean and very well appointed. If you want somewhere beautiful to stay, give it a try. You wont be disappointed. Kind regards, Doris

  • Stayed: March 2013, traveled as a couple
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Thank DorisTasmania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded April 11, 2013

Dear Doris,

Thank you for leaving a review on trip advisor, your continued patronage is well recognised and most welcome at our hotel. We appreciate that you enjoyed our location, room, amenities and service and we look forward to welcoming you back when you next visit Melbourne.

Kind Regards
Kelly Matthews – Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 26, 2013

Lovely, well appointed apartment style room just a few blocks from Flinders St station. I booked this room as a wotif.com Mystery deal, just needed something quick for the night, but will be sure to check this place for availability in the future. The self-contained unit would be perfect for those people who want to cook their own food or even entertain. It's spacious, comfortable and not far from everything. There is a pool and inhouse restaurant, although I didn't have the time to experience either of them.

  • Stayed: March 2013, traveled solo
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Thank FishInTheCity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded April 10, 2013

Dear Valued Guest,

Thank you for taking the time to write a review regarding your recent stay at the Clarion Suites Gateway, Melbourne! We really appreciate your positive comments about our location and rooms. We look forward to welcoming you back in the future.

Kind Regards
Cindy Colliver – Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 20, 2013

It was nice to be greeted by friendly reception staff. The hotel is very convenient to the Melbourne Aquarium and Crown Casino. The 1 bed suite was spacious and very clean. Breakfast was had at William bar and Café and again staff were friendly and the food was excellent. I would recommend this hotel as I could not fault it.

Room Tip: We had a river view room that had double glazed windows that cut a lot of traffic noise out.
  • Stayed: March 2013, traveled as a couple
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1  Thank Helen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded April 10, 2013

Dear Helen,

It is pleasing to receive positive feedback and I’m glad you enjoyed the location and our hospitality, may we have the pleasure of welcoming you back to Clarion Suites Gateway when you next visit Melbourne.

Kind Regards
Kelly Matthews – Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2013

Good location within easy walk to most of the city, as well as the free City Circle tram outside the front door. A bit noise with the railway lines right out the front, but beautiful view if you get a Riverview room. Make sure you look behind the bedroom door for the 2nd TV !!! Nice spacious comfortable 1 bed suite, with excellent large kitchen (which we didn't use) however shower over the bath is very cramped, and no room for two ;-)

  • Stayed: February 2013, traveled on business
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Thank redracer69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded April 10, 2013

Dear Valued Guest,

Thank you for your review, your feedback is much appreciated as it makes it possible for our team to assess and monitor our service quality and performance. For guest convenience our bedroom windows are double glazed; therefore we do recommend that the bedroom door is closed before retiring, so that the double glazing is more effective. We do have rooms equipped with a shower only, please do advise our friendly staff of your preference when making your next booking and we would be happy to accommodate your request.
We hope to welcome you back again soon.

Kind Regards
Cindy Colliver – Executive Office

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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