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Clarion Suites Gateway
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Reviews (1,156)
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All reviewsyarra rivercrown casinogreat locationa river view roomone bedroom suitefull kitchenwilliam streetdouble glazed windowstrain noiseflinders stwashing machinesouth banktrain linethe sofa bedshort walksmall balconylight sleeper
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Reviewed October 26, 2012

A great locaton in CBD , Cnr William and Flinders, with 3 minute walk across the road to tram and Acquarium. take the Sky Bus shuttle service from the airport , quick into the city for A$28 return. The hotel had cooking facilities in my room and was a 8 minute walk to Coles Supermarket on Elizabeth St. The hotel has friendly staff who were most helpful and answered my questions. A fabulous day trip to the Yarra Valley vineyards with Yarra Valley Wine Tours, highly recommend. The Shuji Sushi was great and only a quick 3 minute walk around the cnr on Flinders St. A pleasant room , a little noise from the air con unit but nothing to complain about.

Room Tip: Ask for a room away from trains
  • Stayed: October 2012, traveled solo
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Thank zeeba1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded November 1, 2012

Dear Valued Guest,

The team at Clarions Suites Gateway are delighted to hear that you enjoyed your recent stay with us. We look forward to seeing you return in the future.

Kind Regards
Cindy Colliver – Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 26, 2012

My husband and I stayed on a Saturday night in October, 2012 following our son's wedding. The staff were helpful and friendly. We booked a studio room, but to our surprise, were upgraded to an apartment on the 12th floor. It was quiet, clean and roomy with everything we needed and more, for a night's stay. The shower was awesome with plenty of hot water. Great location too, especially for tourists. The pool wasn't so inviting, as it was quite cool and probably in need of a facelift. Breakfast was lovely and included in our tariff. Carparking was convenient and at $25 not too overpriced.

  • Stayed: October 2012, traveled as a couple
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Thank Helen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded November 1, 2012

Dear Helen,

Thank you for your review, it is kind of you to highlight our breakfast. We really appreciate your comments about our rooms and service and we look forward to welcoming you back to Clarion Suites Gateway in the future.

Kind Regards
Kelly Matthews – Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 25, 2012 via mobile

ideal location opposite aquarium and casino.
great view of casino flames at night. offsite gym is nearby. I was given an upgrade thanks to membership of one William.
close to trams and city centre.
under cover car parking.
some offers provide a free bottle of wine.

  • Stayed: October 2012
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Thank aus_gregg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded November 1, 2012

Dear Valued Guest,

Thank you for your feedback, we are situated in a great location and with Crown Casino and the shopping prescient within easing walking distance we appreciate that you enjoyed our location and all that Melbourne has to offer. We look forward to welcoming you back on your next visit to Melbourne.

Kind Regards
Cindy Colliver – Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2012

We were looking for apartment or like for a stay with children. Went with gateway on review but worried about noise from trains. Could hardly hear them, bit like hum of AC unit really. Had 1 bdm apt overlooking river towards south bank. Large room great bed and million dollar views, best I've experienced in melbourne. Tram pretty much outside hotel (to zoo direct) short walk south bank and fed square and the cheapest best brekky's in cafe's nearby. Very friendly helpful staff but be careful to get their carpark not the private one next door. Pool just OK and Not really in sun but kids had a swim anyway. will definitely stay again.

Room Tip: you have to go the river view rooms. Worth the small extra charge.
  • Stayed: October 2012, traveled with family
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Thank JohnMikey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, Guest Relations Manager at Clarion Suites Gateway, responded to this reviewResponded October 24, 2012

Dear Valued Guest,

We appreciate you taking the time to post your review on tripadvisor, we are glad you enjoyed the location and our hospitality, may we have the pleasure of welcoming you back to Clarion Suites Gateway when you next visit Melbourne.

Best Regards
Kelly Matthews – Executive Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 22, 2012

My husband, my 6 month old daughter and I stayed in a 7th floor one bed suite at the beginning of Oct 2012 - we were very impressed. We parked for 3 nights, this was very simple and cost us $20 per night (I believe though this has now increased to $25 per night - we would still park for this rate, but not for anymore). On check in, we were upgraded to a Yarra River view room, which was lovely all lit up at night. We requested a cot in advance of our stay and this was all setup prior to our arrival. Everything seemed very easy, the breakfast was lovely and the girls on reception were fantastic.

We had room service for 2 nights, which was a very reasonable price and came very quickly. My only complaint is that the food was lukewarm. But I am sure the staff would be very willing to help if we had asked.

What an enjoyable stay, close to all visitor attractions - we would come again. Thanks to all at the Clarion Suites.

Stayed: October 2012, traveled with family
Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSGManagement, General Manager at Clarion Suites Gateway, responded to this reviewResponded November 1, 2012

Dear Lisa,

Thank you for staying at Clarion Suites Gateway and taking the time to post a review on tripadvisor, your feedback is much appreciated as it makes it possible for our team to assess and monitor our service quality and performance.

I would like to assure you that our Executive Chef and Restaurant Manager have been made aware of your comments, therefore we will continue to monitor room service delivery efficiency. You are quiet correct, food needs to be hot upon delivery, and as a measure of improvement we have established a more effective level of communication between the food production team & room service delivery.

The quality of service provided at Clarion Suites Gateway is of the utmost importance to us, we look forward to another opportunity in welcoming you back to our hotel in the future.

Best Regards

Tony Cakmar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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