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“We enjoyed our stay”
4 of 5 bubbles Review of Ovolo Laneways

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Ovolo Laneways
Ranked #15 of 158 Hotels in Melbourne
Certificate of Excellence
Sydney, Australia
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“We enjoyed our stay”
4 of 5 bubbles Reviewed March 27, 2014

We had a two bedroom apartment for the night which also had a lovely loung in a mod style. The location is great being close to Greek and Chinese restaurants and the tram is a block away. The staff were friendly and we just liked the fact the the price you paid included a free mini bar with beer and wine and soft drinks, a snack pack and a grab and go breakfast with good coffee. The beds and linen were good and comfortable.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GGhavalas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Laneways, responded to this review, April 8, 2014
Dear GGhavalas,

Many thanks for the recent review from you stay at Ovolo.

So glad to hear that you enjoyed the stay and made use of our location. We love that we are situated in the foodie hub of the city so I hope you got to experience some great food.

We hope to have you return soon.


Regards,

Kelly O'Neill
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,027 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Wellington, New Zealand
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 27, 2014

This hotel is definitely a true 4 star plus. It is a funky little boutique hotel in a great central Melbourne location. From the moment we walked into the foyer we were wowed. The front of house staff were very welcoming, professional and explained the unique "all inclusive" policy the hotel operates by. This includes free unlimited wifi, complimentary Nespresso coffee, pastries/muffins for breaky, happy hour & minibar - very nice touch. The one bedroom apartment was spacious and tastefully furnished with modern furniture and fixtures. We stayed on 2 separate occasions during March 2014. The only fault we could find was on the second visit the air con in the 1 bedroom apartment did not seem to go below 21.5 degrees.
We have recommended it to friends and will stay there again sometime.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Glennis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Laneways, responded to this review, April 8, 2014
Dear Glennis W,

Greetings from the Ovolo Hotel.

Many thanks for sharing your review with us. I am glad to hear your stay was enjoyable on both occassions and that you will be returning.

We are very much looking forward to having you stay with us again.

Kelly O'Neill
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Victoria
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 bubbles Reviewed March 25, 2014

We were really excited about staying here, it looked fresh and modern and fun. BUT we wouldn't come back :(

Booked a 2br apartment with friends, so 2 couples. Arrived after our friends, they were out and we were surprised to see their luggage in the lounge room. After a quick recon, it became apparent that they just couldn't fit their bags in the minuscule bedrooms.

So, the pros:

The staff were fantastic. Attentive, friendly and responsive.

The location was great - just down from Chinatown. Easy walking distance from Bourke St mall. Quickymarts and bottlos nearby.

The decor was lovely and modern, and being new there was none of the scruffiness common to most other digs.

The minibar/happy hour/grab bag scenario was truly fantastic. A most excellent selling point.

And the cons:

Room size - if you like matchboxes, you should seriously stay here. However, if you enjoy having your luggage in the same room you sleep, or the option of swinging a cat then look elsewhere. To access the other side of the bed you have to brush up against the TV, often turning it on at inappropriate hours.

One bedroom, 4 people? NO NO NO! Got to know our friends WAAAAY to well.

The AC was a tragic dud. 24c at night is not conducive to a great nights sleep.

The view from the window was of a lovely brick wall.

To say the walls were paper thin is a massive understatement. I could almost see through them. Although our neighbours had entertaining convos in the middle of the night.

Where were all the remotes? 3 TVs, but I think they expected us to thumbwrestle to decide who got the single remote.

The shower leaked alllll the way into the passageway. We used up our towel supply just trying to stop it heading out the door. The bathroom floor was a cold wet swamp.
Room service didn't take our rubbish away, with pizza boxes, empty drink bottles and shopping bags we had quite the stash by the time we left.

Although parking wasn't a million miles away, I'm going to whine about the 2 block walk.

So, although there were some positives, the downers about this property just put us off. All in all, we won't be returning.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JessAustralia_101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Laneways, responded to this review, April 22, 2014
Dear JessAustralia_101,

Thanks for the recent review of Ovolo Melbourne.

I am glad to hear we got the main things right, service, inclusions and style. These are what we pride ourselves on.

I am however sorry to hear that we didn't get you on rooms. The 2 bedroom suits is 52sqm in total however the bedrooms are of Studio size. We do have luggage racks available which may have made the luggage situation a little less invasive to the main living area.
As for the air conditioning I will look into this immediately to ensure this is fixed as a warm room at night is not ideal.

We would like the chance to win you back as a Ovolo guest so may I suggest that if you do return with guests we book you into a 2 bedroom, 2 bathroom suite which allows for much more space and a balcony with city views.

If this room is more appealing and you are looking to return please come direct to me, I would be more than happy to help with your booking.

Safe Travels,

Kelly O'Neill
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed March 24, 2014

This hotel is most definitely not 4+ star. Staff on front desk could not recommend any local restaurants, room was not well maintained and bathroom had not been cleaned fully 4+ boutique hotel would expect a hotel robe as standard. The towels were thin and would of been better used for cleaning. The mini bar and 'Malin + Goetz' toiletries are a nice touch. To management you really need to get the basics right before you indulge in the toiletries.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sharemyobservations
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Laneways, responded to this review, April 22, 2014
Dear Sharemyobservations,

Thank you for your recent review on your travels to Ovolo Melbourne.

I am sorry to hear your stay was less than perfect. I will speak with staff regarding recommendations as we have some great contacts here at the hotel for local dining, being in the 'dining mecca' of Melbourne.

As for towels, linen and robes. These have actually just been upgraded and robes can be found in the Level 5 suites.

I would hope that you could reconsider a return stay at the hotel to experience the new quality of goods available. If possible please come direct to myself and I will assist with your booking and confirmation.

Warmest Regards,

Kelly O'Neill
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed March 23, 2014 via mobile

Stayed during the f1 weekend, the staff was great and accommodating. The only thing was the AC doesn't work! For 300$ a night you expect the AC to work perfectly. The staff tried to do everything they can, even move us to a different room, but the AC still didn't work. Would've been ok if they had working windows but they only had glass blocks for light. Best to stay away during the summer unless they renovate soon.

Definitely something not even the fanciest loot bags, toiletries and various perks and gifts can fix.

Stayed March 2014, traveled as a couple
Helpful?
Thank kellynsee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Laneways, responded to this review, April 8, 2014
Dear kellynsee,

Thanks for your recent review of the hotel.

You will be pleased to know that we are currently embarking on room touch ups to the hotel which should be completed in the coming weeks.
I am sorry that these were not done during your stay but we would be delighted to have you return and see the changes, I can assure you will be impressed.

Regards,

Kelly O'Neill
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
5 of 5 bubbles Reviewed March 21, 2014

4 women sharing an apartment overnight for a conference in the city.
Staff were super helpful, rearranged the beds for us.
Parking was nearby at a reasonable rate.
Loved the happy helpful give aways, including minibar... big hotels take note!!!
Nice pastries for breakfast, and fruit and coffee, all very much appreciated.
Will be looking for others in this chain when we travel. We hear there will be another in Melbourne city soon.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DeniseSetton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Laneways, responded to this review, April 8, 2014
Dear DeniseSetton,

Many thanks for your recent review. So glad to hear that yourself and the ladies had a great stay at the hotel. We hope to welcome you back to Melbourne again soon or even one of the Hong Kong properties.

And yes....watch this space. We are very much looking to grow the brand in Australia.

Regards,

Kelly O'Neill
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed March 21, 2014

We stayed here as a couple for 11 days for my partner's getaway/ late birthday celebration!

Ovolo is a really great hotel for its location! It's pretty central in Melbourne CBD and everything is really easily accessible by tram or a short walk.
The freebies are amazing (Loot bag! mini-bar, wifi, drinks hour, grab and go breakfast). The water that was restocked (on most days) was a real life-saver - we grabbed one each day before we headed out. There is a great nespresso machine for a wake-me-up coffee as well.

The hotel is pretty laid back and the service was acceptable - perhaps not the most enthusiastic but they were efficient!

The room we stayed in was a little bit tattered - our bathroom fan wasn't working (uh oh !!), our tap was loose (which was fixed immediately), the edging of the floorboards had fallen off and the corners of the room needed a bit of a clean. However, in saying that, we had a very comfortable stay for 11 days. The only real complaint we have is that it can get a bit noisy ( I can hear the next door flushing/showering/coughing) but this time round we stayed in a quieter room compared to our previous stay thanks to Amy. Amy was wonderful with the booking process! Thank you Amy!

Overall, I would definitely recommend this hotel, it's modern, laid back and everyone loves freebies! I do hope that in the near future it gets a quick retouch.

Room Tip: Ask Amy to place you in a quieter room away from the street and away from the laundry
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Silver_says
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelly O, General Manager at Ovolo Laneways, responded to this review, March 24, 2014
Dear Silver_says,

Thanks for your recent review on Ovolo Melbourne.

I am glad to hear you liked the freebies at the hotel and I appreciate your feedback on the room fit out. I am glad to mention that we are working on room upgrades which include soft furnishings.

I will also pass on the great feedback to Amy, she will be delighted to hear that she was of assistance during your stay.

We look forward to hopefully seeing you back at the hotel soon.

Regards,

Kelly O'Neill
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ovolo Laneways

Property: Ovolo Laneways
Address: 19 Little Bourke St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Chinatown
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 158 Hotels in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ovolo Laneways 4*
Number of rooms: 43
Official Description (provided by the hotel):
See the world in colour! Inspired by the hidden laneways and street art that Melbourne is known for, this 43-room boutique hotel is your perfect opportunity to embrace the culture and enjoy effortless living in the heart of the city. Within the unsuspecting charcoal facade is a realm of hidden surprises. Be prepared to be taken on an exciting sensory journey from the dramatic and smart concierge-style reception, through dimly-lit corridors accentuated by brightly coloured doors and illuminated custom artwork, before arriving at the calming and restorative guest rooms. Six distinct room types provide an uncluttered and trendy approach to urban living with seamless integration of the Ovolo touch – all the little things that make effortless living a reality for the modern, tech-savvy traveller. Smart space planning, diverse furniture and joinery components allow guests to reconfigure the rooms to suit their unique purposes. Designed to impress, Ovolo Laneways also features three penthouse suites complete with outdoor rooftop terraces and supercharged offerings. Whether you are travelling as a group or hosting an intimate party, this is the ultimate “rich friend’s house” for your crowd to celebrate or relax against the backdrop of Melbourne city skyline. Situated at the top pocket of Little Bourke Street surrounded by theatres, restaurants and bars, the hotel is literally footsteps away from all that Melbourne has to offer. But really, who needs to go anywhere when your room rate already includes everything? Grab N’ Go breakfast*, Wi-Fi, mini bar, self-service laundry, happy hour*, gym access? – Yep, all free. *only when you book direct on Ovolo Hotels website ... more   less 
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