I'll start with the positives... but I would recommend staying at a hotel with double glazed windows.
The customer service at Ovolo is exceptional/outstanding – particularly Sven and Andre, who have been very helpful. As you will soon work out, noise is a MAJOR issue for this hotel (back or front). However, the staff tried to do the best they could. A sign of good service for me is the manner in which someone deals with the issues.
Standard of the hotel
The hotel is very basic, the lounge is fairly big. The hotel perks are great: free wifi, coffee, free minibar, complementary drinks (6-8pm), apple tv (kept cutting out), foxtel selection, free ‘goodies pack’ etc are great. However, there are no additional facilities such as gym/pool etc. The pillows etc are not very good – too soft for me. I had to 're-magnetise' my card every day (was there for 5 days) because it wouldn't work in the lifts. The hotel is very clean and of a good standard.
Issues with the room
As the hotel is located in Little Bourke St, there tends to be a lot of late night drinking crowd noise (until about 1am most week days). Additionally there were delivery trucks from about 4am and daily garbage trucks from about 6am. The odd loud motorbike at other times. I requested a move but then offered ear plugs... I'm sorry but for nearly $300/night they need to do better than that. The windows are not double glazed so the noise travels. The apple tv also didn’t work and kept cutting out. Airconditioning was struggling and hardly worked. Very stuffy.
After much wrangling, I was moved to one of the backrooms certainly helped but you can still hear the garbage trucks in the morning – although it doesn’t sound like it is right in the room like the first room. On the last night - there was a band playing in a pub that backed onto the hotel so there was noise until 2am and people laughing and drinking in the laneway.
All and all - not good for a person on a business trip who wants to sleep before a meeting.
I feel sorry for the staff who were great - the hotel needs to spend money on sound proofing.
- Official Description (provided by the hotel):
- See the world in colour! Inspired by the hidden laneways and street art that Melbourne is known for, this 43-room boutique hotel is your perfect opportunity to embrace the culture and enjoy effortless living in the heart of the city. Within the unsuspecting charcoal facade is a realm of hidden surprises. Be prepared to be taken on an exciting sensory journey from the dramatic and smart concierge-style reception, through dimly-lit corridors accentuated by brightly coloured doors and illuminated custom artwork, before arriving at the calming and restorative guest rooms. Six distinct room types provide an uncluttered and trendy approach to urban living with seamless integration of the Ovolo touch – all the little things that make effortless living a reality for the modern, tech-savvy traveller. Smart space planning, diverse furniture and joinery components allow guests to reconfigure the rooms to suit their unique purposes. Designed to impress, Ovolo Laneways also features three penthouse suites complete with outdoor rooftop terraces and supercharged offerings. Whether you are travelling as a group or hosting an intimate party, this is the ultimate “rich friend’s house” for your crowd to celebrate or relax against the backdrop of Melbourne city skyline. Situated at the top pocket of Little Bourke Street surrounded by theatres, restaurants and bars, the hotel is literally footsteps away from all that Melbourne has to offer. But really, who needs to go anywhere when your room rate already includes everything? Grab N’ Go breakfast*, Wi-Fi, mini bar, self-service laundry, happy hour*, gym access? – Yep, all free. *only when you book direct on Ovolo Hotels website ... more less
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