Aside from being particularly delighted with the customer service, I thought it best to touch on a few things other people have mentioned in these reviews.. The noise from outside isn’t bad at all and really, you’re booking a hotel room in the CBD of Melbourne, you need to expect a little ‘outside’ noise. The hand basin although small didn’t really bother me as I’m happy to wash my face and brush my teeth in the shower however if you must wash your face in the sink I can see how this might prove problematic. The bed and pillows were beautiful. The breakfast pastries although yes they were mainly sweet still were nice as an ‘on the go’ option.
I also made very good friends with the nespresso machine! FREE COFFEE -need I say more?
Admittedly this hotel is pretty great! With all of the inclusions plus its location I’m sure this hotel practically sells itself. I was mostly impressed with the unusual approach Ovolo has taken with almost everything; they aren’t just like every other uninteresting hotel which I think is their key point of difference. I truly appreciated the warm, friendly and unpretentious welcome on check in from James who seemed more than happy to meet us and help us with our check in and then remained genuine throughout our stay, he really made sure we were looked after. There is nothing worse when you check into a hotel and you are given the exhausting honour of paying attention to a contrived script rattled off by an arrogant front desk clerk. James and the other girls on the desk really have that extra something that customer service tends to lack a lot of the time; people skills!
All in all it's clear to see that Ovolo is one of Melbourne's newest gems and we will definitely be staying here again in the future.
- Official Description (provided by the hotel):
- See the world in colour! Inspired by the hidden laneways and street art that Melbourne is known for, this 43-room boutique hotel is your perfect opportunity to embrace the culture and enjoy effortless living in the heart of the city. Within the unsuspecting charcoal facade is a realm of hidden surprises. Be prepared to be taken on an exciting sensory journey from the dramatic and smart concierge-style reception, through dimly-lit corridors accentuated by brightly coloured doors and illuminated custom artwork, before arriving at the calming and restorative guest rooms. Six distinct room types provide an uncluttered and trendy approach to urban living with seamless integration of the Ovolo touch – all the little things that make effortless living a reality for the modern, tech-savvy traveller. Smart space planning, diverse furniture and joinery components allow guests to reconfigure the rooms to suit their unique purposes. Designed to impress, Ovolo Laneways also features three penthouse suites complete with outdoor rooftop terraces and supercharged offerings. Whether you are travelling as a group or hosting an intimate party, this is the ultimate “rich friend’s house” for your crowd to celebrate or relax against the backdrop of Melbourne city skyline. Situated at the top pocket of Little Bourke Street surrounded by theatres, restaurants and bars, the hotel is literally footsteps away from all that Melbourne has to offer. But really, who needs to go anywhere when your room rate already includes everything? Grab N’ Go breakfast*, Wi-Fi, mini bar, self-service laundry, happy hour*, gym access? – Yep, all free. *only when you book direct on Ovolo Hotels website ... more less
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