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“AWESOME hotel”
Review of Ovolo Laneways

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Ovolo Laneways
Ranked #14 of 160 Hotels in Melbourne
Certificate of Excellence
Nelson-Tasman Region, New Zealand
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“AWESOME hotel”
Reviewed April 23, 2013

We arrived in Melbourne today (from Wellington, NZ) and couldn't have been happier since we arrived at The Ovolo. It really does completely raise the bar on what hotels should/could be like. They let us check in early (which was really appreciated after a 6am flight from NZ), and the room we'd booked (studio apartment) was really stylish and so well set up. The free WIFI is fantastic and fantastic for us to keep in touch with clients during our stay. The compliments go on and on - we have no hesitation in recommending this hotel to anywhere who wants a real treat at such a great price. We spent all day walking past other hotels and wondering why people wouldn't choose to stay at Ovolo - it doesn't get much better!

Room Tip: The Studio Apartment is worth the extra $$ - space and extra style.
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank rhopenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, May 4, 2013
Dear rhopenz,

Thank you for sharing your “awesome” feedback.

I am delighted we were able to check you both in early; I know firsthand how tiresome early flights can be.

Next time you are in Melbourne it would be my pleasure to assist you with your accommodation requirements.

Kind Regards,

Josh Noonan
General Manager
Ovolo Hotel Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (233)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Australia
Level 5 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 16, 2013

We stayed at the Ovolo for two nights over Easter. We had a studio suite, 25 square metres, which was very comfortable.

The "grab and go" breakfast is a bit limited - only being pastries and muffins. Some healthier options might be nice. The coffee machine in the foyer is a nice option, better than the sachets of instant coffee in the rooms. The free mini bar (beer and white wine) was nice, although a little limited.

The staff were helpful and courteous.

I have only three gripes.

First, the pillows were far too soft (plenty of them, but all the same). We ended up using the cushions from the couch, which were much more comfortable. Some variation in the pillows provided would help with meeting different requirements.

Secondly, the TV is on the same wall as the bed head. its great for watching tv from the couch, but my travelling companion likes to watch tv in bed (it's a sort of holiday treat).

The third gripe is probably more fundamental, and not very easy to fix. The very small handbasin in the bathroom is too small for someone to wash their face or clean their teeth without hitting their head on the mirror and/or spilling water on the floor. The studio suite has plenty of room, and if the bathroom wall were extended by something around 30 centimetres, the small handbasin could be set back from the wall just enough to make it functional, rather than a design nightmare. Thirty centimetres would not diminish the spacious feel of the studio suite, and yet would make the bathroom so much better.

All in all, a very pleasant stay, but the nuisance value of the bathroom would probably mean that I won't be returning. A pity.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Susannah_m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, May 4, 2013
Dear Susannah_m,

Greetings from Ovolo Melbourne,

Thank you for sharing your recent hotel experience on Trip Advisor.

In relation to our "Grab n’ Go” breakfast we are currently looking at including other alternatives, of a more nutritional nature. In addition to our beer and sauvignon blanc we also have a cabernet sauvignon available upon request from reception. Unfortunately as you mentioned the size of the bathroom sinks are not easily changed however I am delighted to let you know that we do have room types such as our 1 Bedroom Suite with larger basins. The sinks in these rooms should alleviate any discomfort when brushing your teeth or washing your face.

I understand we may not be your first choice in Melbourne, however should you wish to return it would be my pleasure to personally assist you with your accommodation requirements.

Kind Regards,

Josh Noonan
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed April 13, 2013

i stayed at the ovolo with my partner for a friends wedding.

the service was amazing.
very friendly and very helpful with recommending restaurants.

i loved little touches like free nespresso and mini bar and happy hour.

although they failed to fill up the milk the first day we arrived so it was long blacks.

the malin + goetz bath products and organic teas where lovely.
and the big comfy pillows were amazing to sleep on.

the only cons i have is our bathroom was nothing like the photos.
it reminded me of my bathroom in labour ward.
and the "hot" water was luke warm.
i love my hot showers. so this wasn't the best way to wake up.
and our toilet roll holder was missing so our toilet paper was just balancing on a rail.

#firstworldproblems

also our roof had a large patch of mould growing on it.
which was off putting.

and got quite noisy outside at night which woke me up a few times and im a deep sleeper.

but would i stay there again?
yes definetly.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nell_dirt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, May 4, 2013
Dear nell_dirt,

Greetings from Ovolo Melbourne,

Thank you for sharing your feedback regarding your recent stay with us.
I was delighted to read that you found the service amazing and enjoyed our inclusions. From your description I am under the impression that the room you stayed in was an access room, of which we only have two, the bathroom design in these rooms is different to the rest of our suites. I will investigate both of these rooms in order to address the maintenance issues you encountered.

Next time you wish to stay with us it would be my pleasure to personally assist you.

Kind Regards,


Josh Noonan
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 4 Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed April 11, 2013 via mobile

We stayed here for my 30th birthday after getting a $169 a night deal from Wotif.com.

Pros:

-It's in a great location - you can easily walk up to Fitzroy or into town. Takes about 20 mins to walk to Flinders St station.
- the cleaning staff are not stingy with the replacement of shower gel/shampoo miniatures if they've been used (a real bugbear of mine!)
- free mini bar and snacks on arrival
- flexible check in and out times - we arrived at 11am and they let us in, and left at 2pm. Our room was free before and after but I thought that was great service.
- helpful (and seemingly 24 hour) reception staff
- personalised air con in the rooms
- bowls/plates and cutlery in the room so you can buy cereal and milk/takeaways

Cons:
- windows not double glazed so can get a little bit noisy with the trams nearby and people partying in the street. We were on floor 2 and we still managed to sleep though. Also not sure how cold this would mean it gets in winter.
- grab and go breakfast is pretty bad; the pastries are hard and dry like they've been there forever and the muffins are tasteless. Buy some cereal and milk from the 7/11 round the corner.
- the sink in the bathroom is way too small (about 6 inches out from the wall!) so when you attempt to wash your face or drink water from your hands after brushing your teeth, you manage to get it all down your legs and on the floor. Poor design really as the shower is massive.

It was just about good value at the equiv of £100 a night but I wouldn't pay more, especially with no real breakfast.

Stayed April 2013, traveled as a couple
Helpful?
1 Thank ruthbLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, April 30, 2013
Dear RuthbLondon,

Greetings from Ovolo Melbourne,

Thank you for sharing your feedback regarding your recent stay with us. I am delighted you chose to celebrate your landmark birthday at Ovolo Melbourne.
In relation to our “Grab N’ Go” Breakfast I have certainly taken your feedback on board and will discuss this with the appropriate departments. Should you find an agreeable rate and wish to stay with us again in the future, our staff would be delighted to allocate your room to a higher floor alleviating any outside noise.


Kind Regards,

Josh Noonan
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level 3 Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed April 10, 2013

My husband and I recently spent a night at the Ovolo on Little Bourke. I was incredibly impressed with the inclusions, given the very reasonable room rate. Other reviewers have detailed what those inclusions are - all I'll add is that the breakfast pastries were clearly from a top-notch patisserie, and there was no scrimping on the free drinks. It's the sort of thing which makes you question why you'd pay more to stay at a big-name 5-star hotel. Well done Ovolo for being so generous.

As for our room, my request for a quiet one was met (it meant no view, but that wasn't an issue) and it was 'small but perfectly formed'. Great interior design and great use of a compact space (we stayed in a studio, the smallest option - perfectly fine for a short-term stay). Comfortable bed, amazing shower and quality toiletries.

The guys at Reception were welcoming and helpful, and of course the location is fantastic for eating/drinking/shopping/entertainment in town (a multitude of options within walking distance) and for public transport to go further afield. I will definitely stay at Ovolo on Little Bourke again and will highly recommend their hotels to friends.

Room Tip: The small studios are extremely compact - if you need space, you wil need the next room rate up.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank marley_newcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, April 29, 2013
Dear marley_newcastle,

Greetings from Ovolo Melbourne,

Thank you for taking the time to share your feedback on Trip Advisor. I am glad to see you were impressed with our all-inclusive approach. I will certainly pass your feedback on to our reception staff as they pride themselves on their customer service.

Next time you are in Melbourne it would be my pleasure to personally assist you with your accommodation requirements.

Kind Regards,

Josh Noonan
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 9, 2013

The staff were very nice and it is a nice place. However, be warned that there is a very noisy music venue by this hotel with young people partying in the alleyway into the small hours of the night. If you value your sleep, you could have problems.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank luckie74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, April 23, 2013
Dear luckie74,
Greetings from Ovolo Melbourne,

Thank you for sharing your candid feedback on Trip Advisor. I am delighted you found our staff and hotel both “very nice”. I am concerned however that your sleep was disrupted due to outside noise. The venue you are referring to is an event space and not always open, having said that we do have rooms on high floors away from street noise. The front desk team would be delighted to assign you one of these rooms should you wish to stay with us again.

Kind Regards,

Josh Noonan
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 8, 2013

The location of the hotel in the CBD is uber central and practical (at the top of China Town near tube station and near bus stops). The hotel is modern, quirky and very clean The room we had on the first floor was great and well decorated with: living room with kitchen area, seperate bedroom with very comfy firm beds and practical wardrobe and very nice shower room. There is free Wifi and a free mini bar, as well as a welcome loot bag with a few lovely snacks.The bathroom goodies are by Malin + Goetz (brownie points Ovolo thank you!) We also adored the comfy flip flops that we happily kept for the rest of our trip in Oz. Breakfast is free but on the go (i.e. take away from the lobby with viennoiseries & nespresso coffee) but we thought that was great. the staff was very friendly and we have NOTHING bad to say about this place. If I went back to Melbourne I would definitely return to the Ovolo. Well done guys, and thanks again, it was a pleasure!

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank L_Dana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Josh N, General Manager at Ovolo Laneways, responded to this review, April 23, 2013
Dear L_Dana,

Greetings from Ovolo Melbourne,

It was a pleasure reading your positive feedback regarding your stay with us in March. I am delighted you have “nothing bad to say” about the hotel and found our all-inclusive approach favourable. I am particularly glad you enjoyed our Malin + Goetz bathroom products, they are a fantastic New York based company.

L_Dana next time you are visiting Melbourne It would be my pleasure to personally assist you with your accommodation requirements.

Kind Regards,

Josh Noonan
General Manager
Ovolo Hotel Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ovolo Laneways

Property: Ovolo Laneways
Address: 19 Little Bourke St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Chinatown
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #14 of 160 Hotels in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ovolo Laneways 4*
Number of rooms: 43
Official Description (provided by the hotel):
See the world in colour! Inspired by the hidden laneways and street art that Melbourne is known for, this 43-room boutique hotel is your perfect opportunity to embrace the culture and enjoy effortless living in the heart of the city. Within the unsuspecting charcoal facade is a realm of hidden surprises. Be prepared to be taken on an exciting sensory journey from the dramatic and smart concierge-style reception, through dimly-lit corridors accentuated by brightly coloured doors and illuminated custom artwork, before arriving at the calming and restorative guest rooms. Six distinct room types provide an uncluttered and trendy approach to urban living with seamless integration of the Ovolo touch – all the little things that make effortless living a reality for the modern, tech-savvy traveller. Smart space planning, diverse furniture and joinery components allow guests to reconfigure the rooms to suit their unique purposes. Designed to impress, Ovolo Laneways also features three penthouse suites complete with outdoor rooftop terraces and supercharged offerings. Whether you are travelling as a group or hosting an intimate party, this is the ultimate “rich friend’s house” for your crowd to celebrate or relax against the backdrop of Melbourne city skyline. Situated at the top pocket of Little Bourke Street surrounded by theatres, restaurants and bars, the hotel is literally footsteps away from all that Melbourne has to offer. But really, who needs to go anywhere when your room rate already includes everything? Grab N’ Go breakfast*, Wi-Fi, mini bar, self-service laundry, happy hour*, gym access? – Yep, all free. *only when you book direct on Ovolo Hotels website ... more   less 
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