My partner and I stayed here for 4 nights in April 2005 and were appalled with the attitude of the manager. The hotel facilities were not great but to its merit it is closeish to town. All was OK apart from on 3 occasions over the 4 days we were unable to have showers due to there being no hot water at all- this was not in the afternoon (when we could have understood that it had been used up) but first thing in the morning. When checking out, we spoke to the manager (he just happened to be the member of staff at reception that day). We wanted to inform the hotel as we were returning to the hotel for a further 3 nights a day later and wondered whether this was a problem that the hotel wasn't aware of. We couldn't quite believe what happened next..... He sarcastically remarked that we could have a free glass of champagne to compensate before changing his mind and throwing $50 dollars across the desk and telling us that we obviously didn't like the hotel and therefore he was cancelling our further 3 nights. We tried to reason with him and said we just wanted to inform him in case there was a problem but by this time he was out of sight and shouted goodbye at the top of his voice. He behaved like a petulent child (he was actually a man in his fifties).
I believe that a person with this attitude is undeserving of any business, especially a backpacker's hard earned money. Nor is he deserving of a place in the otherwise friendly network of backpackers hostels/hotels in Melbourne.
- Also Known As:
- Stork Hotel Melbourne