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All reviews great location elizabeth street washing machine hardware lane serviced apartment one bedroom apartment the heart of the city david jones within walking distance central location queen victoria market dining table great apartment valet parking close to shops bit dated free tram
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Reviewed June 16, 2019

Somerset on Elizabeth Melbourne is a great place to spend the night in the city. Our stay was wonderful. The rooms were very clean and tidy. The staff were very helpful and rally look after us. Great views from our room. Well worth it.

Date of stay: June 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank StephenF605
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GuestServiceSomerset, Assistant Guest Service Manager at Somerset on Elizabeth Melbourne, responded to this reviewResponded June 17, 2019

Dear StephenF605,

Thank you for choosing to stay at Somerset on Elizabeth. I am pleased to read that you had a wonderful stay. Furthermore, receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.

Once again StephenF605, thanks again for staying with us and sharing your experience on TripAdvisor. We hope to see you again in the not so distant future.

Kind regards,

Pauline Delos Trinos
Assistant Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2019

Somerset on Elizabeth is a very well placed apartment building. It is very convenient for anyone foe food, pubs and coffee shops all around. The tram service is just in from. Rail station is very near. All the shops are just a stone's throw.
Apartment wise a well maintained, spacious and clean property.

Date of stay: June 2019
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank gog34in
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GuestServiceSomerset, Assistant Guest Service Manager at Somerset on Elizabeth Melbourne, responded to this reviewResponded June 15, 2019

Dear gog34in,

Thank you for your great review, we are happy to hear you enjoyed your stay with us at Somerset on Elizabeth Melbourne.

Our apartments are designed with space in mind to ensure guests have a comfortable stay; and our location is ideal to experience all the city has to offer.

Thank you again, and we look forward to the opportunity of welcoming you back in the near future.

Kind Regards,
Malinda Liyanage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2019

Generally value for money if not for the valet parking ( good location,good service and spacious property). Staff was responsive and helpful when assistance required. Very short wait for staff to retrieve the car ( valet service).

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank dinnie d
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GuestServiceSomerset, Guest Service Supervisor at Somerset on Elizabeth Melbourne, responded to this reviewResponded June 13, 2019

Dear GoPlaces41595475745

Thank you for your great review about Somerset on Elizabeth & our staff. I will pass on your feedback to our Front Office Team, they will be pleased to hear they also contributed to your comfortable stay.

We would like to invite you to join our new loyalty program, by becoming an Ascott Star Rewards member you will enjoy exclusive access to yearlong discounts, promotional offers as well as receive 3,000 bonus points upon sign-up! Click our special offer link in our TripAdvisor listing for more information.

We are very much looking forward to welcoming you back!

Thanks,
Don Madiwalagamage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2019

Booked 2 apartments and stayed for 9 nights for my party of 7 (with children). I'd cut to the chase since other reviewers are on point and pretty thorough.

Pros:
- Location (next to Emporium and Melbourne Central)
- Good knowledgeable reception staff

Cons:
- Rooms are very dated and needs maintenance
- Amenities and fixtures needs updating
- Housekeeping is merely adequate at best
- Noise levels (from main street + neighbours + thin walls)

The apartment is pretty much used, and not very well kept. Mould on the shower stalls and grout isn't cleaned out. Rooms are functional at best and needs an overall re-design. Shower stall entry is narrow, and shower heads are stuck on a wall - no hand-held showers available and is pretty hard if you have children to shower. It was impossible to adjust the water heater to the correct temperature, ever - either too cold or too hot. No racks in shower stall to place your soaps. Housekeeping is ether under-staffed or careless. 3 toothbrushes = 3 bath towels correct? Coffee and amenities were seldom replenished, and no, we needed more shampoo than yet we have another few tubes of conditioners. We have 8-10 conditioners by the end of the trip all lined up nicely, yet we still get one tube of shampoo daily. Pretty sad. Oh, and the bed sheets were never changed for the 9 days of stay which was pretty amazing. Tables weren't wiped down even since muffin crumbs were there the entire time. You get a washing machine but you'd have no place to hang any clothes. Kettle was pretty grotty so I assumed was never even wiped down. I wouldn't use it but have no choice since no bottled water was supplied.

The street noise is pretty gnarly as well (no double walled windows), plus pretty thin walls so if you're a light sleeper, plus the cheap and coarse sheets which were rather noisy everytime you tossed and turned, good luck.

And the icing on the cake is that the rates were cheaper daily there than that when I booked it in advance a month ahead. Go figure.

For reference, I have also stayed at the sister brand Citadines on Bourke - would prefer that anytime. Not recommended, sorry.

Room tip: Don't stay here. If you have to, choose a room facing away Elizabeth Street.
Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Cleanliness
    • Service
2  Thank jasonylt
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GuestServiceSomerset, Front Office Manager at Somerset on Elizabeth Melbourne, responded to this reviewResponded June 10, 2019

Dear jasonylt.

We thank you for choosing to stay at Somerset on Elizabeth. Your feedback is important to us as it is through our guest’s comments that we can continuously improve on our product and services.

I noticed that we failed to meet your expectations in certain aspects of your recent stay with us, especially in regards to the bathroom amenities & housekeeping servicing. I apologise for the inconvenience this may have caused throughout your stay. Please be assured I have passed this feedback onto our Housekeeping & Maintenance Executive. Furthermore, we are currently in the process of a soft refurb of the apartment interiors, including bathrooms & are looking at double glazed windows to stop street noise.

Once again jasonylt, thank you for your feedback. From all of us at Somerset On Elizabeth Melbourne we hope to be able to welcome you again at one of our properties and have the opportunity to serve you better.

Yours sincerely

Kelly Spratt
Guest Service Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2019 via mobile

Location is superb!!! We could not have gotten one with a better location.

The hotel itself is old. The utensils, kitchenware and appliances are old and I could not trust using any of them.

The service was very good though!

Date of stay: May 2019
Trip type: Traveled with family
1  Thank 801lizat
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GuestServiceSomerset, Assistant Guest Service Manager at Somerset on Elizabeth Melbourne, responded to this reviewResponded June 9, 2019

Dear 801lizat,

Thank you very much for your recent stay with us and sharing your comments on TripAdvisor. I am pleased to read you enjoyed our location & service.

Please note that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Your feedback regarding kitchenware & utensils will be passed on to the management.

We would like to invite you to become and Ascott Star Rewards member; membership is free and simple to join and guarantees you access to the lowest rates, exclusive discounts and perks all year round. Click our ‘special offer’ link in our TripAdvisor listing for more information and to receive your 3,000 bonus points on sign up!

We look forward to welcoming you back again!

Kind Regards,
Malinda Liyanage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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