The only reason that the overall score of this Hotel is 'Terrible' is because their child policy is misleading (the hotel in fact is fine). I booked 2 standard double rooms for 2 nights for my family (2+1, 6 y.o.) and my parents. The website of booking.com shows; 'children <12 can stay free when using existing beds'. At arrival the first thing they ask is 'how many persons?', the hotel staff then mention one is not allowed to use a standard room for more than 2 persons due to fire regulations. OK, but when confronting them with their child policy, they argue that this policy still holds in general, but that they can't change the room fire regulations. But of course you can get upgraded to a Queen room, but you will have to pay about 50% more. In my view this is misleading since there is no mention of this anywhere in the hotel policies. In the end your wallet is empty and you have a bad taste in your mouth about the way you have been treated. In addition I asked booking.com to look into it, which they did, but it did not result into any form of compensation or excuse. At the time of writing this review their child policy has not been updated and so I assume that this hotel does not wish to properly inform its customers or make sure there is no misunderstanding, but rather mislead them in an effort to sell more Queen size rooms. I find this a very shameful way of doing business.
- Official Description (provided by the hotel):
- Great value, unsurpassed location and excellent service make ibis Melbourne Little Bourke Street a very popular hotel choice. Boasting 121 rooms, this hotel has all the convenience of a central city location close to the financial, legal and entertainment precincts and is walking distance to the Skybus airport transfer service and Southern Cross Train Station. Ibis Melbourne Little Bourke Street is modern and affordable with comfortable rooms and great amenities to ensure a pleasant stay. Facilities include a breakfast room, Internet access and private offices. Conference rooms are available for a variety of small to medium functions, training seminars, trade shows or workshops. ... more less
- Reservation Options:
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- Also Known As:
- Ibis Melbourne