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The room needs renovation, especially the bathroom. Breakfast could be improved, at rush hour food was missing. The location is good. They were painting the floors of the hotel and it gave a feeling of dirt, I think that the renovations would have to be done by plants and these do not use them for the guests until they are finished.
Date of stay: August 2019
Trip type: Traveled as a couple
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Arthur R, General Manager at Mercure Melbourne Southbank, responded to this review
Responded Aug 26, 2019
Dear Road
Thank you for taking the time to review your stay with us. I will address your concerns in regards to our Breakfast offering, seeking improvement in the delivery service during this important meal period.
Yes we did have painting and new skirts installed in our hallways recently, the works were not impacting access the Hotel rooms and were limited to Business Hours only. Our goal is to complete these works in a timely manner with little disruption of services to our Guests, The new painting along with the recently installed hallway carpets have improved the look of this area with some great feedback coming through.
We do hope to welcome you back very soon.
Kind regards
Arthur Rojas Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All reviews great location travel lodge eureka tower south bank arts centre yarra river room was clean flinders street station walking distance restaurants and bars good size would stay again minute walk public transport easy access free wifi a great place to stay
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As previously mentioned on survey page, Travelodge Southbank offers excellent value for money, cleanliness and a wonderful team on the desk and behind the scenes. Keep up the good work in the future.!
Date of stay: August 2019
Trip type: Traveled as a couple
Value
Location
Sleep Quality
Rooms
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Service
Review collected in partnership with this hotel
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Ask kbutcher2019 about Mercure Melbourne Southbank
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arthur R, General Manager at Mercure Melbourne Southbank, responded to this reviewResponded August 26, 2019
Thank you KButcher2019
We do hope to see you back again very soon.
Kind regards
Arthur Rojas Hotel Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Looking a little tired, but quiet and clean, generous coffee and tea supplies. Close to cultural locations, and pleasant bridge walk to Flinders Street station. No mini bar but adequate choice of drinks available from reception.
Date of stay: August 2019
Trip type: Traveled with friends
Value
Location
Sleep Quality
Rooms
Cleanliness
Service
Review collected in partnership with this hotel
This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Ask Ila S about Mercure Melbourne Southbank
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arthur R, General Manager at Mercure Melbourne Southbank, responded to this reviewResponded August 26, 2019
Dear Ila
Thank you for choosing to stay with us recently. I agree with you our location is ideal for anyone visiting Melbourne's Art Centre along with plenty of stops for a great cup of coffee.
We look forward to welcoming you back very soon.
Kind regards
Arthur Rojas Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed there 2 years ago & found it was a good location because without a car we were always within walking distance of the business district.It also gave us the chance to get some exercise walking to & from the main shopping areas.
Date of stay: September 2018
Ask ross b about Mercure Melbourne Southbank
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arthur R, General Manager at Mercure Melbourne Southbank, responded to this reviewResponded August 26, 2019
Dear Ross
Thank you for coming back for another visit, hopefully it wont be two more years until we see you again!
Kind regards
Arthur Rojas Hotel Manager
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Good location. Short walk across the bridge to the free city circle tram. Room is spacious and clean, though bed is not that comfortable and a lot of light comes in from the hallway. Check in/out process is quick and easy.
Date of stay: August 2019
Trip type: Traveled on business
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Ask 8280160 about Mercure Melbourne Southbank
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arthur R, General Manager at Mercure Melbourne Southbank, responded to this reviewResponded August 26, 2019
Thank you for taking the time to review your stay with us. We are always looking at ways to improve our product and services especially for those travelling for business.
We look forward to welcoming you back very soon.
Kind regards
Arthur Rojas Hotel Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a very good located hotel, if you want to be in the heart of the city with everything at your fingers or a short uber or tram ride this is the place. Located within 2 block of Crown, a short walk into the city or to the tram stations.
Date of stay: August 2019
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Ask Michael F about Mercure Melbourne Southbank
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Arthur R, General Manager at Mercure Melbourne Southbank, responded to this reviewResponded August 26, 2019
Dear Michael
Thank you for staying with us recently. We are very lucky to be situated in a great spot with access to all the finer areas of Melbourne. We look forward to seeing you on your next trip to Melbourne.
Kind regards
Arthur Rojas Hotel Manager
Report response as inappropriateThank you. We appreciate your input.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.