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“Our New Year stay”

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Travelodge Hotel Melbourne Southbank
Ranked #51 of 159 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Our New Year stay”
Reviewed January 1, 2014

My wife and I booked into this hotel via Hotels.com and included Breakfast. Our stay was for 5 nights. The location was excellent as the hotel is on block back from the yarra and south walk. Which has every thing you need Bars and Dinning.
The staff were very helpful and the breakfast variaty was good.
We would stay here again.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toby C, Manager at Travelodge Hotel Melbourne Southbank, responded to this review, January 2, 2014
Dear Paul N,

The team here at the hotel are glad to hear your enjoyed your recent stay and made good use of the location during the new years festivities

Don't forget our own website has best price guarantee, without the booking fees involved for future stays at our Travelodge hotels

We look forward to welcoming you back in the future

Kind regards

Toby Colgrave I Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Melbourne, Australia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 31, 2013

We checked in on New Year's Eve very nice desk staff, then it all went down hill got to our room only to find it occupied, when we got back to desk they offered us a refund. Our second room we opened the door only to find it not made up, third time lucky. The bed was comfy but room outdated. The next morning went to make a coffee kettle didn't work don't think we would stay again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Heather2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toby C, Manager at Travelodge Hotel Melbourne Southbank, responded to this review, January 2, 2014
Dear Heather2014,

It was quite disappointing for us to have your stay disrupted twice with in a short time at the hotel and please be rest assured we find this to be an aberration of our usual high standards

I have addressed both issues with the team involved to ensure it doesn't happen again and will be discussing the issues in our next team meeting

Please contact myself directly at the hotel should you wish to discuss further or should you decide that you would like to return, as I am positive your next stay would be a positive stay

Kind Regards

Toby Colgrave I Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
51 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed December 29, 2013

Enjoyed a comfortable stay here. Good location for southbank and access to all the sports/events stadia.

Hot day when visited, but room air conditioning was fine.

Didn't have breakfast here myself but took a quick stroll to one of the many eateries down next to the Yarra.

Got great rate for the room by booking through one of the hotel discount sites (linked via this page on tripadvisor, very easy to find them!).

Would happily stay again.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrJonny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toby C, Manager at Travelodge Hotel Melbourne Southbank, responded to this review, January 1, 2014
Dear DrJonny,

The Team at Travelodge Southbank are delighted to hear you enjoyed your recent stay . Thank you for taking the time to provide us with your positive feedback.

We look forward to welcoming you back to our Travelodge Hotels in the near future.

Warm Regards,

Toby Colgrave | Assistant Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
181 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed December 28, 2013 via mobile

Very convenient to Southbank, city and Arts complex. 20 minute walk to MCG or tennis centre or Ethiad stadium. Trams 3 minutes away. Rooms tired, but comfortable. Annoying credit card surcharge at checkout. Reasonable price for what you get.

Stayed December 2013, traveled as a couple
Helpful?
Thank Kyzyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toby C, Manager at Travelodge Hotel Melbourne Southbank, responded to this review, January 1, 2014
Dear Kyzyk,

The team are glad you enjoyed your recent stay with us and that you were able to make use of the fantastic location

We look forward to welcoming you back to our Travelodge hotels in the near future

Regards

Toby Colgrave I Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southbank
1 review
Reviewed December 26, 2013

Perfect location (next to Eureka Tower, close to Fed Square), clean, good room size with sofa corner and kitchen with microwave, kettle, cuttlery, fridge (no stove). Very good value for the money (special on easytobook.com). Would recommend staying here

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Brigitte R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toby C, Manager at Travelodge Hotel Melbourne Southbank, responded to this review, January 1, 2014
Dear Brigitte R,

We are glad to hear you enjoyed your recent stay so much

Don’t forget Toga hotel's best price guarantee on our own website, www.togahotels.com.au to always find the best available online rate

Regards

Toby Colgrave I Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lakes Entrance, Australia
Level Contributor
3 reviews
3 hotel reviews
Reviewed December 22, 2013

rooms are too hot, the a/c is only fair and whilst I realise that there no windows to open some fresh air would be a godsend.as i hav enoted inaround 6 previous reviews of this hotel the breakfast is of poor quality and grossly overpriced. any time the rate is under $100 its suitable accomodation because of its location to most things


  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Bruce T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toby C, Manager at Travelodge Hotel Melbourne Southbank, responded to this review, January 1, 2014
Dear Bruce T,

We are pleased to hear that you continue to choose our hotel as your preferred accommodation in Melbourne, although I was disappointed to hear of some issues during your stay

Our team is available 24/7 should you ever have issues in your room, our air conditioning units should always be blowing cold air when set to a low temperature, definitely not of a "fair" standard if working correctly

We feel our Travelodge breakfast is a consistent and fair price compared to our competitors in the hotel market, however we will take your feedback on board as a valued return guest

Regards

Toby Colgrave I Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed December 20, 2013

Second stay here simply because of location. Its also good value for money I believe. Located next to the Eureka Skydeck there is really nothing much in central Melbourne that Travelodge Southbank is not close to or you cannot catch an equally close by train/tram/bus to. Well worth booking a room/breakfast package as the buffet breakfast offers a good range of both cooked and foods and cereal/toast/fruit etc. Unfortunately I found on this occasion the hot food to be not so hot so after two days stuck to cereals/ toast etc but still more than sufficient to fuel me for the start of the day but please try and keep the food hot longer! - cold plates don't help either. The rooms are very spacious and clean and comfortable. Staff are friendly and helpful and due to a very early morning checkout a breakfast box was provided to compensate for missing out on breakfast. For local traffic reasons I now refuse to take a car to Melbourne so Southbank provides the ideal location. Travelodge will certainly be my preferred choice for any future visits

Room Tip: Higher is perhaps better but I don't think outside noise is an issue even on the lower floors. T...
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank nathansupporter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toby C, Manager at Travelodge Hotel Melbourne Southbank, responded to this review, January 1, 2014
Dear nathansupporter,

We are glad you enjoy the location as much as the team here at the Travelodge and we look forward to welcoming you back to our travelodge properties in the near future

I have passed on your feedback about the food temperature to the restaurant team to ensure they are monitoring the food throughout the shift more closely

Kind Regards

Toby Colgrave I Assistant Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Hotel Melbourne Southbank

Property: Travelodge Hotel Melbourne Southbank
Address: 9 Riverside Quay, Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Wheelchair access
Hotel Style:
#8 Best Value Hotel in Melbourne
#26 Romantic Hotel in Melbourne
#26 Family Hotel in Melbourne
#29 Business Hotel in Melbourne
#47 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Travelodge Hotel Melbourne Southbank 4*
Number of rooms: 275
Official Description (provided by the hotel):
Travelodge Hotel Southbank is ideally located right by the Melbourne Yarra River, close to the CBD, major transport, shopping and dining. We are placed within walking distance of many major attractions in Melbourne, such as The Crown Casino and Entertainment Complex. Other destinations, such as the Melbourne Cricket Ground (MCG), Melbourne Aquarium, Rod Laver Arena, and the Royal Botanic Gardens are just minutes away. We offer fantastic Southbank Melbourne accommodation at great value. Join us and stay in one of our 275 hotel rooms. Our 24-hour reception assistance and friendly advice about the local area will help you to make the most of your stay. Ours is one of the best-placed Southbank Melbourne hotels for the smart traveller who appreciates great value and access to everything this diverse city has to offer. ... more   less 
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Also Known As:
Travelodge Southbank Melbourne Hotel Melbourne
Southbank Travel Lodge
Travelodge Melbourne
Travel Lodge Melbourne
Melbourne Travelodge
Melbourne Travel Lodge

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