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“Decent basic hotel in great location” 4 of 5 stars
Review of Travelodge Southbank Melbourne

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Travelodge Southbank Melbourne
Ranked #41 of 157 Hotels in Melbourne
Certificate of Excellence
Redhill, United Kingdom
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Decent basic hotel in great location”
4 of 5 stars Reviewed March 15, 2013 via mobile

Stayed for 3 nights - for the price its good value. Service is minimal - we found the deskstaff rather impersonal but we had no problems. Room OK, but WiFi charges are extortionate. Go over the road to the Southgate centre where WiFi is free throughout the building. On the plus side, hotel is in a fantastic location near the river, arts centre, railway station etc.

  • Stayed February 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank bschaldon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, March 25, 2013
Dear bschaldon,


Thank you for your feedback regarding your recent stay at Travelodge Southbank.

We appreciate the time you have taken to provide us with your comments. I am sorry to read that our guest service was not up to the standard we expect. I have addressed your concerns with the Front Office department to improve our overall guest experience and will be using your comments as an example in an upcoming team meeting.

If you would like to discuss this in more detail, please do not hesitate to contact me directly at the hotel.

Warm Regards,
Ben Lancken | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,519 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (284)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Mount Maunganui, New Zealand
Level Contributor
101 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed March 15, 2013

Stayed here mid February 2013. The best location ever. Only walking minutes to all the action on the Yarra River. Close to restaurants, shops, malls and bars and the Crown Casino. Hotel staff were super friendly and eager to please. Stayed on first floor directly above main doors of hotel. Doors constantly opened and closed day and night and the vibration was clearly heard in our room. The staff had no hesitation in shifting us when we asked. Great choices for breakfast, reasonable price. Kitchen staff happy to cook anything extra. A good all round hotel. Would definitely stay there again.

Room Tip: Do not choose a room on 1st floor above the main doors
See more room tips
  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Judith777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, March 25, 2013
Dear Judith777,

The Team at Travelodge Southbank are delighted to hear you enjoyed your recent stay . Thank you for taking the time to provide us with your positive feedback.

Thanks also for your feedback regarding the noise and vibrations from the front doors. I am glad we were able to move you quickly to minimise disturbance. I have addressed this with our Maintenance Department to look at ways we can minimise the noise from the door and the potential impact on neighbouring rooms.

We look forward to welcoming you back to our Travelodge Hotels in the near future.

Warm Regards,

Ben Lancken | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 14, 2013

We stayed at this hotel for 5 nights in March 2013. Location was excellent for us as we had a wedding to go to at Crown Towers. We also went to see "War Horse" at the Arts Centre. Flinders Street Station was also nearby. We could walk to most places we visited.
The room was comfortable, clean and compact. The kitchenette was adequate.
Breakfast was $15.00 and very enjoyable but not gourmet.
We will stay here again.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank IvorPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, March 25, 2013
Dear IvorPerth,

The Team at Travelodge Southbank are delighted to hear you enjoyed your recent stay . Thank you for taking the time to provide us with your positive feedback.

We look forward to welcoming you back to our Travelodge Hotels in the near future.

Warm Regards,

Ben Lancken | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes
Level Contributor
51 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed March 11, 2013

Good location for the riverbank, southbank cultural organistions, bridge accross river to CBD, and close to restaurants, grocery and bottle stores. The room was clean and comfortable, the guest laundrey clean and working. The front front desk efficient, friendly and helpful, the lobby had free wifi for a limited period, and a free courtesy bus was provided to and from the airport shuttle. Would recommend as good value Melbourne spot to begin/end a trip to Oz.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank cellarvie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, March 25, 2013
Dear cellarvie,

The Team at Travelodge Southbank are delighted to hear you enjoyed your recent stay . Thank you for taking the time to provide us with your positive feedback.

We look forward to welcoming you back to our Travelodge Hotels in the near future.

Warm Regards,

Ben Lancken | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maidenhead, United Kingdom
Level Contributor
198 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
5 of 5 stars Reviewed March 11, 2013

We arrived at about 9am, the reception staff were very welcoming. They stored our luggage, gave us a city map and told us where we could get a coffee. When we checked in later, we found our room very spacious with a clean bathroom and a small kitchen area.

Wifi charges are high. Each guest gets 15 mins free wifi in the foyer, but this is not really enough. However, there are a lot of places in Melbourne that offer free wifi, so it was not a problem for us.

The location is superb, close to cafes, restaurants and bars and right next to the Eureka Skydeck, a must to visit! We stayed for three nights and would be happy to return.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gem413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, March 25, 2013
Dear Gem413,

The Team at Travelodge Southbank are delighted to hear you enjoyed your recent stay . Thank you for taking the time to provide us with your positive feedback.

We are constantly working with our internet provider to improve value for our guests and are glad that you were able to take advantage of the complimentary wifi available in the lobby.

We look forward to welcoming you back to our Travelodge Hotels in the near future.

Warm Regards,

Ben Lancken | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 9, 2013 via mobile

Radish has said it all. 100% correct in their comments.The bathroom tiles have no glaze on them and appeared dirty all the time, there was mould in the shower grouting. There are plenty of products on the market to resolve these problems. The staff were average except for one girl who helped me with a computer problem, I think her name was Rebecca.

Stayed March 2013, traveled with friends
Helpful?
1 Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, March 25, 2013
Dear Robert M,

Thank you for your feedback regarding your recent stay at Travelodge Southbank.

We appreciate the time you have taken to provide us with your comments.

As I mentioned in my response to RadishTas, we will soon be undergoing a bathroom refurbishment that will address your comments regarding the bathroom tiles. WIth regard to the mould, this is of great concern to me and I have addressed this with our Housekeeping Department.

If you would like to discuss this in more detail, please do not hesitate to contact me directly at the hotel.

Warm Regards,

Ben Lancken | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed March 9, 2013

Clean, efficient, nice big room. Comfortable and quiet. Rooms have their own kitchen area, but Wi-fi is expensive. Very well placed for business district and tourist spots such as the Eureka Tower. The rooms don't overlook the river, but are very close. Lively atmosphere in surroundings, and plenty of nearby restaurants to choose from.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank RCam237
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BenLancken, Manager at Travelodge Southbank Melbourne, responded to this review, March 25, 2013
Dear RCam237,

The Team at Travelodge Southbank are delighted to hear you enjoyed your recent stay . Thank you for taking the time to provide us with your positive feedback.

We look forward to welcoming you back to our Travelodge Hotels in the near future.

Warm Regards,

Ben Lancken | Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Travelodge Southbank Melbourne

Property: Travelodge Southbank Melbourne
Address: 9 Riverside Quay, Southbank, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Wheelchair access
Hotel Style:
#26 Romantic Hotel in Melbourne
#26 Family Hotel in Melbourne
#29 Business Hotel in Melbourne
#39 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Travelodge Southbank Melbourne 4*
Number of rooms: 275
Official Description (provided by the hotel):
Travelodge Hotel Southbank is ideally located right by the Melbourne Yarra River, close to the CBD, major transport, shopping and dining. We are placed within walking distance of many major attractions in Melbourne, such as The Crown Casino and Entertainment Complex. Other destinations, such as the Melbourne Cricket Ground (MCG), Melbourne Aquarium, Rod Laver Arena, and the Royal Botanic Gardens are just minutes away. We offer fantastic Southbank Melbourne accommodation at great value. Join us and stay in one of our 275 hotel rooms. Our 24-hour reception assistance and friendly advice about the local area will help you to make the most of your stay. Ours is one of the best-placed Southbank Melbourne hotels for the smart traveller who appreciates great value and access to everything this diverse city has to offer. ... more   less 
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Also Known As:
Travelodge Southbank Melbourne Hotel Melbourne
Southbank Travel Lodge
Travelodge Melbourne
Travel Lodge Melbourne
Melbourne Travel Lodge
Melbourne Travelodge

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