The staff here were awful! When we arrived they did not greet us or even say hello, there were three of them at the desk talking amongst themselves and they looked up at us then went back to what they were doing..not a good first impression! And the girl who eventually looked up again (after at least 2 minutes of us waiting for someone to help us) didn't even say hello or smiled, she just said "name?!" very abruptly (you could tell she really enjoyed her job!). We were not impressed. Later our key cards were not working, so we went to reception and he just said sarcastically "you've got to do it slowly", but then he tried and couldn't even get them to work, he then grunted something to himself and walked back to reception without saying anything, no apologies for being rude or for the cards not working. Checkout the next day was the same, very abrupt, again the person didn't say hello or thank you, nothing. It's a shame because the room we had was nice enough (we booked the deluxe spa), the spa bath was lovely and spacious for two people, the bed was comfy, the room was clean but very noisy in the middle of the night and early hours in the morning. We will not be staying here again, we'll continue to go to our favourite hotel Novotel in St Kilda where the staff are lovely, the rooms are so much nicer and a warmer atmosphere.
- Official Description (provided by the hotel):
- This tucked away boutique hotel located in the heart of Melbourne's Central Business District is appreciated by discerning business and leisure travellers for its prized location, personal service, warmth and charm. With its entrance in the Howey Place laneway, the hotel is nestled amongst cosy eateries, as well as elegant and quirky fashion boutiques. Enjoying the prime location on Little Collins Street, Hotel Causeway guests can take a quick stroll to the bustling Bourke Street Mall & Swanston Street and enjoy an abundance of shops, cafes and restaurants. Housed in a beautiful art deco building, the hotel offers spacious rooms with a contemporary design that provide a relaxing retreat amidst the lively atmosphere of the city. Rooms are furnished with comfortable beds, modern bathrooms and aubergine armchairs. Room features include an LCD TV with selected Foxtel channels, air-conditioning, tea & coffee making facilities, in-room safe, minibar, a large working desk as well as bathrobes and slippers. The top floor of the building offers guests a gym with cardio equipment and weight machines, a steam room and a roof terrace. Hotel Causeway has a discount parking arrangement with Wilson's Galleria car park located only a block away from the hotel. Reception staff gladly oblige to assist guests in booking airport transfers and day tours. Melbourne attractions, entertainment and sports venues such as Etihad Stadium, the MCG, the Queen Victoria Markets, Melbourne Gaol, Crown Casino, Melbourne Aquarium, Regent Theatre, Princess Theatre, the National Gallery of Victoria and Eureka Tower are just a stroll away. The hotel's close proximity to local trams and trains provides an ideal starting point to explore further sights such as Melbourne Zoo, the Docklands precinct, Luna Park and the Botanic Gardens.Guests who opt for a shopping holiday will not be disappointed as major department stores such as Myer and Zara are just a block away from the hotel and David Jones is right across the road. Shopping strips such as Bridge Road, Chapel Street and Brunswick Street as well as the DFO Shopping Centre can be reached by tram within minutes. Hotel Causeway's central location allows guests to explore Melbourne's unique laneway culture with its tucked away bars, cafes and boutiques. There is something new to discover every day! ... more less
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- Also Known As:
- Causeway Hotel Melbourne