Stayed at the Hotel overnight in room 224 on Thursday 26 2013.The staff at Reception were very civil and respectful.Came into our room and bedside table was covered in dust,TV covered in dust. As I am allergic to dust I instinctively started to sneeze at regular intervals. We parted the curtains to have a view of the beautiful Melbourne sky and lo and behold there was what seemed like droppings of unknown bird life all over the Bay windows- absolutely shocking.
We were charged for a movie we didn't watch,ordered room service that night and none of the Entree advertised were available,the main course meal which was available was only porterhouse steak which we had no option but to take...... The list goes on and on. Today the 27th December on our way out we complained to the Manager on duty who arrogantly told us that we should complain in writing. His arrogance and condescension was legendary-- this was despite having photos to buttress our points. Not recommended at all!
- Official Description (provided by the hotel):
- One of Australia's finest historic hotels. Built in 1912, this meticulously restored hotel retains the elegant style of the early 1900s while providing you with all the convenience of 21st century technology and amenities ... more less
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- Also Known As:
- Melbourne Rendezvous Hotel