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“Absolutely shocking!”

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Rendezvous Hotel Melbourne
Ranked #65 of 158 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Absolutely shocking!”
1 of 5 bubbles Reviewed December 26, 2013

Stayed at the Hotel overnight in room 224 on Thursday 26 2013.The staff at Reception were very civil and respectful.Came into our room and bedside table was covered in dust,TV covered in dust. As I am allergic to dust I instinctively started to sneeze at regular intervals. We parted the curtains to have a view of the beautiful Melbourne sky and lo and behold there was what seemed like droppings of unknown bird life all over the Bay windows- absolutely shocking.
We were charged for a movie we didn't watch,ordered room service that night and none of the Entree advertised were available,the main course meal which was available was only porterhouse steak which we had no option but to take...... The list goes on and on. Today the 27th December on our way out we complained to the Manager on duty who arrogantly told us that we should complain in writing. His arrogance and condescension was legendary-- this was despite having photos to buttress our points. Not recommended at all!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ExMonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sridhar K, Front Office Manager at Rendezvous Hotel Melbourne, responded to this review, January 2, 2014
Dear HenryOkoyeocha,

Thank you for your comments via Trip Advisor after your recent stay at the Rendezvous Grand Hotel Melbourne. We welcome all feedback, both good and bad, as it is vital to the ongoing improvement of our service and guest offerings.

I was very troubled by your feedback and would like to offer my sincerest apologises for any frustration or disappointment you felt as a result of your stay. It is never acceptable when a guest feels our staff are anything less than helpful and accommodating. I will be addressing your feedback up with the team member in question to ensure they understand how vital open communication and understanding are to our valued guests.

Dear HenryOkyeocha, thank you once again for your comments and please be assured of our best efforts to continue to deserve your confidence in us. Please feel free to contact me at s.kakarlapudi@rendezvoushotels.com and it would be my pleasure to personally coordinate your future room reservations.

Many thanks again for your review and we hope to hear from you soon.

Kind Regards,
Sridhar Kakarlapudi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,433 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (566)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Perth, Australia
1 review
5 of 5 bubbles Reviewed December 25, 2013

Perfect location close to everything that Melbourne has to offer. Excellent room with view over the city, very comfortable double bed and spot clean bathroom. Very helpful staff. Stayed here for 5 nights and really enjoyed it. The only negative was the corridor noise when a few families arrived and kept running between rooms on opposite sides of the corridor. Despite this I would highly recommend this hotel and will definitely book it again for my next stay in Melbourne.

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jg_travel51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sridhar K, Front Office Manager at Rendezvous Hotel Melbourne, responded to this review, January 2, 2014
Dear jg_travel51,

Thank you for your comments via Trip Advisor after your recent stay at the Rendezvous Grand Hotel Melbourne.

We are pleased to note that you had an enjoyable stay with us taking advantage of our central location. It was indeed our pleasure to take care of you.

We look forward to welcoming you back to the Rendezvous Grand Hotel Melbourne in the not too distant future.

Best Regards,
Sridhar Kakarlapudi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swan Hill, Australia
1 review
3 of 5 bubbles Reviewed December 23, 2013

Room adequate, bathroom pokey, location great. I had to contact the facility twice to have my security deposit (paid by credit card) returned. The first contact I was informed that it takes between 5 - 10 working days for refund (obviously they checked the name of guest for any difficulties with the condition of the room etc). After the 12th working day I contacted again and low and behold was told that a credit would be authorised!!

  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sridhar K, Front Office Manager at Rendezvous Hotel Melbourne, responded to this review, January 2, 2014
Dear Helen C,

Thank you for your comments via Trip Advisor after your recent stay at the Rendezvous Grand Hotel Melbourne.

We are pleased to note that you had an enjoyable stay with us taking advantage of our central location. We have also noted your comment on the pre-authorisation held on your credit card in anticipation of your expenditure during your stay. We sincerely apologise for the inconvenience caused by the unexpected delay.

Dear Helen C, thank you once again for your comments and please be assured of our best efforts to continue to deserve your confidence in us. Please feel free to contact me at s.kakarlapudi@rendezvoushotels.com and it would be my pleasure to personally coordinate your future room reservations.

Best Regards,
Sridhar Kakarlapudi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western Australia
1 review
4 of 5 bubbles Reviewed December 19, 2013

My room was quite small but comfortable. The only negatives are that if people walk and talk in the corridors late at night the noise can be heard in the bedroom, and the internet connection was slow. However, when I had a problem with the shower flooding over the floor, it was fixed immediately. (It was a blocked drain). The staff were friendly with proximity to city, railway and art centres terrific. I would certainly stay there again and would recommend to others.

Room Tip: Pay a bit more and upgrade to a better style room perhaps if you want roominess and quietness.
See more room tips
  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Henry071
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sridhar K, Front Office Manager at Rendezvous Hotel Melbourne, responded to this review, January 2, 2014
Dear Henry071,

Thank you for your comments via Trip Advisor after your recent stay at the Rendezvous Grand Hotel Melbourne.

We are pleased to note that you had an enjoyable stay with us. We agree that some room layouts are smaller than others, and being 100 years old this year and heritage listed, we have a large variety of room configurations available. We have attempted to ensure the layout of rooms are in the most practical and comfortable layout possible.

We are also pleased to note that our friendly team was readily available to assist you during your stay. It was indeed our pleasure to take care of you.

We look forward to welcoming you back to the Rendezvous Grand Hotel Melbourne in the not too distant future.

Best Regards,
Sridhar Kakarlapudi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed December 19, 2013

Whilst the room was quite pokey, after a couple nights it got homely. The bed is comfortable, the amenities are decent and the location is great! I would have liked more light so next time a city view room would be my option. Breakfast options were vast and quite pleasant :)

Room Tip: Opt for a higher room (preferably facing South towards the Yarra River) as there is limited light in...
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luv2Travel_Syd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sridhar K, Front Office Manager at Rendezvous Hotel Melbourne, responded to this review, January 2, 2014
Dear Luv2Travel_Syd,

Thank you for your comments via Trip Advisor after your recent stay at the Rendezvous Grand Hotel Melbourne.

We are pleased to note that you had an enjoyable stay with us taking advantage of our central location. We are also glad that you enjoyed our daily buffet breakfast. It was indeed our pleasure to take care of you.

We have also noted your comments about the view from the room and strongly suggest that you reserve our South Bank River View rooms for all your future reservations.

We look forward to welcoming you back to the Rendezvous Grand Hotel Melbourne in the not too distant future.

Best Regards,
Sridhar Kakarlapudi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong
1 review
4 of 5 bubbles Reviewed December 19, 2013

We have stayed here because it is a very convenient location- short walking distance to trains, trams and great lane way eateries.
Came for the Myer Christmas windows experience with our daughter- will return again.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Gossgirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sridhar K, Front Office Manager at Rendezvous Hotel Melbourne, responded to this review, January 2, 2014
Dear Gossgirls,

Thank you for your comments via Trip Advisor after your recent stay at the Rendezvous Grand Hotel Melbourne.

We are pleased to note that you and your daughter had an enjoyable stay with us taking advantage of our central location. It was indeed our pleasure to take care of you.

We look forward to welcoming you back to the Rendezvous Grand Hotel Melbourne in the not too distant future.

Best Regards,
Sridhar Kakarlapudi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed December 19, 2013

The hotel room is new, very clean bathroom, very comfortable bed and great service ! Easy access to the city, closer to everything. I will go back to the hotel for next trip and Highly recommended for friends looking for 4.5 stars hotel in Melbourne.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank AAA831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sridhar K, Front Office Manager at Rendezvous Hotel Melbourne, responded to this review, December 25, 2013
Dear AAA831,

Thank you for your comments via Trip Advisor after your recent stay at the Rendezvous Grand Hotel Melbourne.

We are pleased to note that you had an enjoyable stay with us taking advantage of our central location. It was indeed our pleasure to take care of you.

We look forward to welcoming you back to the Rendezvous Grand Hotel Melbourne in the not too distant future.

Best Regards,
Sridhar Kakarlapudi
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Rendezvous Hotel Melbourne

Property: Rendezvous Hotel Melbourne
Address: 328 Flinders St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#44 Business Hotel in Melbourne
#48 Romantic Hotel in Melbourne
#53 Family Hotel in Melbourne
#60 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Rendezvous Hotel Melbourne 4.5*
Number of rooms: 340
Official Description (provided by the hotel):
One of Australia's finest historic hotels. Built in 1912, this meticulously restored hotel retains the elegant style of the early 1900s while providing you with all the convenience of 21st century technology and amenities ... more   less 
Reservation Options:
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Also Known As:
Melbourne Rendezvous Hotel

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