The location of the hotel is excellent, the staff are friendly and welcoming, but unfortunately that's where the good experience ends. My mate and I booked 3 months in advance, told there was no check in till after 2pm. Arrived at 4.30 only to be told our room wasn't ready. No big deal and they gave us a complimentary drink voucher at the bar. Waited another 30 mins before I went and asked how things were going. Was told it still wasn't ready as they were waiting for maintenance to go and fix a towel hook on the back of the bathroom door. I said we didn't care and that we needed to get ready to go to the game.
Finally got the room key, went up, opened the door and found ourselves looking at a king size bed in a tiny room. Not an issue if you booked as a couple. But seeing as I had booked 2 singles 3 months ago, I kind of expected there to be 2 beds. Rang reception and asked, was told that housekeeping would be up to unzip the bed. They did apologise, and gave us breakfast for our stay, but we had to ask. We waited for housekeeping, who finally arrived after 30 mins. We then had to leave them in the room while they made the beds.
Bathroom was tiny, and our 8th floor room had a view of a torn bird net and the building next door.
Kind of a shame really when you walk in to be greeted by the doorman, and a lovely lobby. I don't think I would stay there again.
- Official Description (provided by the hotel):
- One of Australia's finest historic hotels. Built in 1912, this meticulously restored hotel retains the elegant style of the early 1900s while providing you with all the convenience of 21st century technology and amenities ... more less
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- Also Known As:
- Melbourne Rendezvous Hotel