We checked in our an our early so we only got one room out of the two. This was 1pm so they don't seem to be terribly organised in the house keeping deoartment. No genuine empathy from the customer service agent at the front desk and she kept us waiting half an hour with no follow up. We had to wait again to basically get one room key. We carried our bags up to the room. The room is nice but tiny. The breakfast was in edible, I have never been so disappointed. The rest of the food I ate in the hotel very average.
Even small things like going in the lift to your room is awkward, if there is someone else in the lift and they swipe before you, the lift goes and you can miss your level. This is not a five star hotel. Also noise from other people's doors outside the rooms is noisy - again not five star AT ALL
I would never stay here again.
- Official Description (provided by the hotel):
- One of Australia's finest historic hotels. Built in 1912, this meticulously restored hotel retains the elegant style of the early 1900s while providing you with all the convenience of 21st century technology and amenities ... more less
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- Also Known As:
- Melbourne Rendezvous Hotel