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“Very good service in a heritage hotel”

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Rendezvous Hotel Melbourne
Ranked #67 of 160 Hotels in Melbourne
Certificate of Excellence
Melbourne, Australia
Level 5 Contributor
79 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Very good service in a heritage hotel”
Reviewed March 22, 2008

This is a very good Melbourne hotel, service is of a very high standard. We were particularly impressed when, on arrival, staff recommended waiting an extra hour for a room at the back, as tram reconstruction work in Flinders Street was noisy and due to go on all weekend. The staff also quickly located a missing bag.

(Note for visitors to Melbourne. It's worth checking if your Melbourne hotel has tram track work going on outside. It happens every 5-10 years on different sections of track and involves breaking up and removing the concrete bed of the track. It goes on day and night over a long weekend and is unbelievably noisy)

The Commerce room itself was the only disappointment with this hotel. It is probably the smallest Australian room I've stayed in. While it had recently been refurbished (fittings, TV, lighting etc., all sparkling new) and sound insulation from other rooms was excellent, it was only just comfortable in size for a couple. The bathroom (shower only) was not well designed and was also too small. I should have gone for a Deluxe room.

The heritage hotel itself is magnificent - an excellent bar overlooking Flinders Street and very good dining room, serving a very generous buffet breakfast.

The Rendezvous is a good (and cheaper) option if you want to stay in central Melbourne and have the option of eating out at Southbank. We ate at the Langham Hotel's magnificent dinner buffet and walked back.

  • Liked — Great location, excellent service
  • Disliked — Size of the room
  • Stayed March 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank NickMurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Brisbane
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 19, 2008

I have stayed in many nice hotels in Melbourne, including the Stamford, the Sebel, the Westin, Crown Towers, Crown Promenade etc... So I suppose my expectations were high considering we were paying similar rates. However, our room was tiny, the furniture was water damaged, the blanket on the bed had brown-red stains on it, and there was dried toothpaste on the desk, suggesting the room had not been adequately cleaned. The TV could not drown out the sound of the trains and the view of the tracks from Flinders St station was less than appealing, When I complained to reception about the state of the room, initially they were unsympathetic. However, they then called back and offered us a room upgrade... which they tried to charge for at checkout!

The upgraded room was small and unimpressive but at least it was clean. The room service food was terrible, our room keycard malfunctioned leaving us locked out every time we left our room, the staff were generally unhelpful and the room was only made up once in our three day stay. The location of the hotel was not ideal as it is in a rough area of the city.The lobby was nice but the rest of the hotel was poorly maintained and it should only rate as a 3 star- at best.

Overall, our stay was very disappointing and when there are so many great hotels to stay at in Melbourne, why would you bother with this place?

  • Liked — Going home
  • Disliked — The rooms
  • Stayed January 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank wep08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brisbane
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed February 24, 2008

Stayed at Rendezvous Hotels commerce room in Feb 2008
The commerce room are quite small, compare to the price being paid. The hotel is not 4.5 stars, its more like 3 starts, if i would have rated.
The beds are clean, but very dusty. the toilet and shower were nice and clean.
the bed and pillow were uncomfortable. specially the pillow were really hard.

The mini bar and the fridge were good. had a small LCD TV in room with sport channel and history channel.
Pay per movie was also available at $ 15.00 per movie , with really bad quality.

The Rooms had no view , and was very dark and stuffy. not too mention small. when i complained to reception about the room size the relocated us to 2nd floor , [disable room]with very bad conditions and bad smell.
Complained again and the moved us to the largest commerce room available.
Again very dusty, On the 3rd night water start pouring down bucket load from the celling and air con vents. the hole room was soaked in water , contacted room service, they moved us to another room on same level. apparently a burst pipe in building.

I do not recommend this hotel to anyone, however the staff were polite and understanding. The hotel was in a prime location only 10 min walk to south bank, casino, federation square. 20 min walk to markets and mall.

too bad i discovered this site very late as the hotel DOES NOT ACCEPT REFUNDS.

  • Liked — location
  • Disliked — rooms
  • Stayed February 2008
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank mschahin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 14, 2008

I booked a two night weekend stay at the Rendezvous hotel and then read the reviews; I panicked at the comments about the smallness of the rooms, the facilities in the room and the general service – If I could have found an alternative place I would have changed my bookings but it was the Chinese New Year weekend and Melbourne was full. I’m really glad I didn’t!

We stayed in the newly refurbished rooms, with a South Bank view. The room was tastefully decorated, the TV worked, the bathroom was lovely and generally speaking I was impressed with the service and the hotel. The location is fantastic and there is virtually no street noise once inside. Given that the price is at the lower end of rates in Melbourne I think it was a pretty good deal!

  • Liked — The location
  • Disliked — Waiting to be let into the hotel at 3am as the doors were locked shut
  • Stayed February 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TipTopTilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 6, 2008

My husband and I stayed at the Rendezvous Melbourne for 4 nights. We loved the location and found it easy to access everything we wanted to see - the train station, Federation Square, the river walk and downtown "alley" nightlife and restaurants. The hotel was beautiful although the bathroom tiles were a bit dated, the rooms were very nice (a classic vintage nice) and the showers were awesome. Really - the best water pressure ever that felt like a massage after a busy day of touring! We definitely recommend this hotel.

  • Liked — Location
  • Disliked — Bathroom tiles (they weren't bad, just not new)
  • Stayed August 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank missbridgett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
Level 4 Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed December 4, 2007

We arrived for our anniversary weekend in Melbourne. I had booked via the web for a Commerce Room Bed and Breakfast - and going by the pictures the room looked great.
Checking in was easy - I noted the sign behind the counter, advocating to 'upgrade' to a commerce room, and thought "Great, that's what we've got!"
We went up to our room, and it is the smallest room I have yet encountered! Yes it was decorated very nicely, however this can not take the place of space. It was meant to have a queen sized bed, however I believe a queen bed would have touched the walls. There was a foot either side of the bed to shuffle around (luckily it was only a double). Plasma TV on the wall opposite whose remote control sensor kept falling off - fixed this by balancing a cushion underneath. with the sensor on it. There was a stand underneath the TV which held 1 suitcase, (the other we balanced on top) with the cushion the icing on top! One wardrobe as you enter, with bar fridge & kettle in one half, hanging space in the other. Opposite is the doorway to the bathroom. A 'desk' of the same width completed the entrance, with a single chair. If you wanted to sit and talk over a coffee one of you had to sit on the edge of the bed.
The bathroom had lovely fittings, however it was disturbingly small. If you are sitting on the toilet you can touch the shower screen with your knee. After a shower virtually all of the floor was wet, and trying to dry yourself in such a small area was challenging. (think cruise ship bathroom).
Overall the hotel's location was great, however I would not return unless it was into a guaranteed much much larger room/suite.

  • Liked — Location
  • Disliked — Size of the room (postage stamp)
  • Stayed November 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Clarkus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level 4 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 11, 2007

Rendezvous is a pretty bad hotel especially for the star rating 4.5 should be a 3 for sure. I stayed for 5 nights in the commerce room. We were very disappointed. Rooms were small no ventilation, bathroom shower is weird (just a showerhead that goes on the floor with a little clear divider). Gym is horrible- hard to find then the 1 treadmill is about 10 years old it is just a converted hotel room. We had some personal problems with our stay which may not apply to everyone ie 1 hour late check in, problems located prepaid booking, items added to bill that were notapplicable (ie parking fee-we had no car!), when rooms were serviced once they forgot towels the next day the robes. They also add $1 to your bill at the end of the stay to charity unless you tell them otherwise which is very rude I think. The staff servicing rooms are noisy and so are the rooms. The pillows were uncomfortable. I sound hard to please but I promise I am not! Good points- hotel resturant looked ok though I did not eat there, good location and nice foyer. Overall-choose another hotel or check your bill and keep expectations low!

  • Liked — Good location
  • Disliked — service, rooms and facilities
  • Stayed November 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank beantherePerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rendezvous Hotel Melbourne

Property: Rendezvous Hotel Melbourne
Address: 328 Flinders St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#44 Business Hotel in Melbourne
#48 Romantic Hotel in Melbourne
#53 Family Hotel in Melbourne
#64 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Rendezvous Hotel Melbourne 4.5*
Number of rooms: 340
Official Description (provided by the hotel):
One of Australia's finest historic hotels. Built in 1912, this meticulously restored hotel retains the elegant style of the early 1900s while providing you with all the convenience of 21st century technology and amenities ... more   less 
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Also Known As:
Melbourne Rendezvous Hotel

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