I have stayed in many nice hotels in Melbourne, including the Stamford, the Sebel, the Westin, Crown Towers, Crown Promenade etc... So I suppose my expectations were high considering we were paying similar rates. However, our room was tiny, the furniture was water damaged, the blanket on the bed had brown-red stains on it, and there was dried toothpaste on the desk, suggesting the room had not been adequately cleaned. The TV could not drown out the sound of the trains and the view of the tracks from Flinders St station was less than appealing, When I complained to reception about the state of the room, initially they were unsympathetic. However, they then called back and offered us a room upgrade... which they tried to charge for at checkout!

The upgraded room was small and unimpressive but at least it was clean. The room service food was terrible, our room keycard malfunctioned leaving us locked out every time we left our room, the staff were generally unhelpful and the room was only made up once in our three day stay. The location of the hotel was not ideal as it is in a rough area of the city.The lobby was nice but the rest of the hotel was poorly maintained and it should only rate as a 3 star- at best.

Overall, our stay was very disappointing and when there are so many great hotels to stay at in Melbourne, why would you bother with this place?

Stayed at Rendezvous Hotels commerce room in Feb 2008
The commerce room are quite small, compare to the price being paid. The hotel is not 4.5 stars, its more like 3 starts, if i would have rated.
The beds are clean, but very dusty. the toilet and shower were nice and clean.
the bed and pillow were uncomfortable. specially the pillow were really hard.

The mini bar and the fridge were good. had a small LCD TV in room with sport channel and history channel.
Pay per movie was also available at $ 15.00 per movie , with really bad quality.

The Rooms had no view , and was very dark and stuffy. not too mention small. when i complained to reception about the room size the relocated us to 2nd floor , [disable room]with very bad conditions and bad smell.
Complained again and the moved us to the largest commerce room available.
Again very dusty, On the 3rd night water start pouring down bucket load from the celling and air con vents. the hole room was soaked in water , contacted room service, they moved us to another room on same level. apparently a burst pipe in building.

I do not recommend this hotel to anyone, however the staff were polite and understanding. The hotel was in a prime location only 10 min walk to south bank, casino, federation square. 20 min walk to markets and mall.

too bad i discovered this site very late as the hotel DOES NOT ACCEPT REFUNDS.

I booked a two night weekend stay at the Rendezvous hotel and then read the reviews; I panicked at the comments about the smallness of the rooms, the facilities in the room and the general service – If I could have found an alternative place I would have changed my bookings but it was the Chinese New Year weekend and Melbourne was full. I’m really glad I didn’t!

We stayed in the newly refurbished rooms, with a South Bank view. The room was tastefully decorated, the TV worked, the bathroom was lovely and generally speaking I was impressed with the service and the hotel. The location is fantastic and there is virtually no street noise once inside. Given that the price is at the lower end of rates in Melbourne I think it was a pretty good deal!