I booked this hotel via lastminute.com.au for my parents and myself . The hotel contacted me few days before to confirm how many persons will be staying in and I informed them that it will be three of us. I also indicated that we will need accessible room for my father.
Upon checking in, I asked reservation staff what will the arrangement of my room will be since I have indicated three persons. The guy who assisted us seemed confuse that there will be three persons staying and indicated there will be surcharge for extra bed ? ? . I told him that I have given this information before in the booking page, and I paid this amount based on 3 persons . After reading all the correspondences, He gave my keys and informed there will be no charge if I insisted on not having extra bed for 3rd person. I replied that I wont be paying extra charges .
Anyway when I saw the room, it has been arranged for three persons instead (3 single rooms ) with easy access for disable person. If only the guy at the desk paid more attention to the details . The room is facing wall , and in the morning there was noise from other building . But you cant beat the location , very convenient access to everywhere.
- Official Description (provided by the hotel):
- One of Australia's finest historic hotels. Built in 1912, this meticulously restored hotel retains the elegant style of the early 1900s while providing you with all the convenience of 21st century technology and amenities ... more less
- Reservation Options:
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- Also Known As:
- Melbourne Rendezvous Hotel