I booked this hotel for a weekend with the girls, but was terribly dissapointed by the hotel and service levels. The room was large but only furnished with 2 single beds, desk with chair and 1 other chair, that resembled a childs chair. The bathroom is very small and on the first night the maids cleaned us out of towels and failed to replace them. When I called reception to advise this, the receptionist was less that polite. The next time the room was cleaned, the bathroom was not cleaned and all the empty amenities tubes were just left la dying around. When I complained, I was offered breakfast the next morning. I complained to the Assistant General Manager Niall, and showed him the pictures I had taken and he agreed that this level or service is completely unacceptable. I complained through the company customer service department, but the reply they got was that he had contacted me personally and offered me a 25% discount on my next stay, plus breakfast, parking and an upgrade. He has not contacted me and I have not heard anything else, I am very dissapointed by the service. I would not stay at this hotel again, nor would I reccomend it to anyone.
I work for a large travel company and have previously stayed in other hotels in Melbourne, and had had much better service.
I booked what was supposed to be a 4.5 star hotel, if I wanted a 2.5 star hotel I would have booked one, but that was what I got.
- Official Description (provided by the hotel):
- One of Australia's finest historic hotels. Built in 1912, this meticulously restored hotel retains the elegant style of the early 1900s while providing you with all the convenience of 21st century technology and amenities ... more less
- Reservation Options:
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- Also Known As:
- Melbourne Rendezvous Hotel