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“Earplugs on the front counter. Enough said. ”
Review of Jasper Hotel

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Jasper Hotel
Ranked #71 of 160 Hotels in Melbourne
Brisbane, Australia
Level 5 Contributor
96 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Earplugs on the front counter. Enough said. ”
Reviewed August 18, 2014 via mobile

This place is a building site. Honestly this place should close down while this construction is going on. They may not allow work during certain hours but the pkace over the road doesn't subscribe to such rules. Bed was terrible. Had a terrible night sleep and the room was obviously one of the rooms yet to be completed with holes in the carpet. Tv the size of a shoebox and very thin walls. Take it from me. It isn't the greatest feature. Means you dont need adjoining rooms cause you can hear quite well thru the walls. Trust me avoid this place unless you are planning on getting very little sleep. Backpackers would be a better option for the next few months.

Stayed August 2014, traveled with friends
Helpful?
1 Thank Nathan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, Front Office Manager at Jasper Hotel, responded to this review, September 20, 2014
Dear Nathan,

Thank you for taking the time to review your stay at the Jasper Hotel on TripAdvisor and sharing your personal experience of the hotel with fellow travellers.

I would like to take this opportunity to once again apologise on behalf of Jasper Hotel for any inconveniences caused during your stay as i did during our phone conversation.
Feel free to contact me directly if you were not satisfied with our outcome.

Once again I do sympathise with you and acknowledge that the hotel’s renovation upgrades, noise and appearance of a constructions site is not ideal for some travellers we have taken all measures to ensure our guests are aware of the renovations prior to arriving at the hotel. Whether our guest’s book direct with us or through an online site. We also contacted all pre-existing bookings notifying guests of the works, where possible.
The hotel also imposed restricted hours of construction to business hours 8am – 5pm weekdays and 10am – 5pm weekends to limit the impact on our guests unfortunately the City of Melbourne do not adhere to our hours of operation and are not as courteous with the impact of noise as we are.
We do offer ear plugs for those travellers who wish to sleep-in however I do find it strange that most of our guests take the earplugs on departure.

I do hope that on your next visit to Melbourne you consider staying with us again as I would be delighted to share with you the hotel post renovations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Sydney
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 15, 2014

I went to Melbourne because I had an exam there.
I stayed in Jaspar Hotel.
It is a very fantastic place, it is near to everything in the city.
The price is very good
And the best thing is the staff , they are very kind and polite.
Definety i will repeat this experience

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ahmadmor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, General Manager at Jasper Hotel, responded to this review, August 21, 2014
Dear Guest,

Thank you for taking the time to review Jasper Hotel. Your comments inspire us to see opportunities to serve you better, through innovation resulting in a quality outcome.
I am happy to hear that you enjoyed your stay at Jasper Hotel and you were consistently happy with the hotel features and facilities and our fantastic staff.

Once again I would like to thank you for your patronage and look forward to welcoming you back one day soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 12, 2014

We had a long weekend in Melbourne for a friend's birthday. We had stayed at The Jasper before and were very happy to return. The location is fantastic with the Vic Markets literally around the corner and the tram across the road. Walking distance to all things Melbourne. We even walked to The Crown.
The hotel was going through extensive renovations in the foyer and coffee shop and these did not impede on our weekend as we were out all day. Staff were friendly and helpful. We will be back and look forward to the completed renovations.

  • Stayed July 2014, traveled with friends
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Helen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, General Manager at Jasper Hotel, responded to this review, August 21, 2014
Dear Helen,

I appreciate you taking the time to review Jasper Hotel. Glad you enjoyed your previous stay with us and the renovations didn’t impact you.
I agree the hotel is in a great location, glad you took advantage of that!
We look forward to welcoming you back next time you’re in Melbourne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nambucca Heads, Australia
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 10, 2014

Had stayed at the Jasper before, it's in a great location, trams out the front, Queen Vic market right behind, plenty of eateries close by. Would recommend to any traveller, reception staff friendly & helpful.

  • Stayed August 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Colleen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, General Manager at Jasper Hotel, responded to this review, August 21, 2014
Dear Colleen,

Thankyou for taking the time to write a review on Jasper Hotel.
I’m glad to hear you continue to enjoy your stay with us. We are in a great location, right near the Queen Victoria Markets.
Great to also hear our staff are giving you such a great experience and you would recommend us!
We look forward to welcoming you back on your next trip to Melbourne.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast
1 review
Reviewed August 10, 2014

I love staying at the Jasper Hotel, rooms are modern, clean and comfortable and the location is great. Even with construction happening, there was very minimal disruption and the staff made sure everyone was look after. Would recommend to anyone! Great value too.

  • Stayed August 2014, traveled on business
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank ashleighallstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, General Manager at Jasper Hotel, responded to this review, August 21, 2014
Dear Ashleigh,

Thank you for taking the time to complete a review of us at Jasper Hotel.
Your comments inspire us to see opportunities to serve you better, through innovation resulting in a quality outcome.
We are pleased to hear that you enjoyed your stay with us and you were consistently happy with the hotel features, facilities and great staff. Also great to hear the renovations did not impact on your stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed August 10, 2014

Sadly i did not overly enjoy my time at the Jasper hotel, But i would be tempted to give it another shot. Sadly the renovations made it impossible for me to get a good sleep especially when my room was near the emergency Exit. The echo was insane!!! The service was good and the location was fantastic yet i wasn't aware that they were doing such extensive work.


Please do not let my review deter you as i am sure when renovations are complete i would feel differently.....

Room Tip: Try and book away from Emergency Exits ECHO'S LIKE MAD...
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Stephanie V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, General Manager at Jasper Hotel, responded to this review, August 21, 2014
Dear Stephanie,

Thankyou for taking the time to write a review.
I am sorry to hear you were not aware of renovations. We have made sure staff inform all customers when making reservations and that it is listed on all third party websites.
Should you choose to stay with us again please inform staff if you are unhappy at any point and they will do their best to rectify the situation. There are earplugs at the front desk for that better night’s sleep if needed.

I hope you come back to stay with us once renovations are finished in October!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weiden am See
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 10, 2014

I knew about the disruption because of refurbishing, in fact the whole reception area and kitchen was gone (although I liked it before too!).
Staff was very, very friendly and helpful and of course the rooms and the whole floor where I stayed were not affected by the building.

  • Stayed August 2014, traveled on business
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank FloZim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doug S, General Manager at Jasper Hotel, responded to this review, August 21, 2014
Dear Guest,

I appreciate you taking the time to review Jasper Hotel.
I’m pleased to hear that overall you enjoyed your stay with us and the renovations did not impact on your stay. I agree our staff are a great asset to the hotel and we pride ourselves on great customer service.

We look forward to welcoming you back on your next trip to Melbourne.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jasper Hotel

Property: Jasper Hotel
Address: 489 Elizabeth St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#59 Business Hotel in Melbourne
#59 Romantic Hotel in Melbourne
#66 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Jasper Hotel 4.5*
Number of rooms: 90
Official Description (provided by the hotel):
Jasper Hotel, Melbourne’s vibrant boutique hotel located in the city’s CBD Market Precinct, offers contemporary 4 star accommodation, dining, extensive conference and meeting facilities – all complimented by a strikingly high level of service.Welcoming corporate, leisure and conference guests, the Jasper provides a full array of facilities including modern room and suite appointments, mini bar, LCD TV, 24 hour in room dining, 24 hour Reception, iPhone docking stations, wifi internet access plus indoor and outdoor dining at Jasper Kitchen 7 days a week.At the Jasper Hotel, the focus is to give our guests a truly memorable experience. At the Jasper, our service and attitude is not a process. It’s an instinct. ... more   less 
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Also Known As:
Jasper Hotel Melbourne

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