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“Overnight Stay for Work”

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Grand Hotel Melbourne - MGallery Collection
Ranked #63 of 158 Hotels in Melbourne
Certificate of Excellence
Traralgon, Australia
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Overnight Stay for Work”
4 of 5 bubbles Reviewed May 11, 2014

I stayed at the Grand Hotl Melb' for and overnought work trip in May 2014.
Check in was very easy, and checkout was also quick and easy. The hotel provided car parking overnight however chanrged an additional $35 for the car to stay there the following day while i attended a conference. The location of the Grand Hotel is great, walking distence to the casino and South Bank, and only a short walk to Etihad Stadium. The Hotel provided an indoor pool and an average gym. I would stay here again.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review, May 12, 2014
Dear Andrew L,

Thank-you for your positive review. I am delighted that you enjoyed our hotel facilities, and our close proximity to Crown and Eithad suited your needs during your stay. We do allow our guests to stay for a couple of hours after check-out without a charge, but if it is longer, we do need to charge again.

Thanks again for your time and feedback.

Best Regards,
Jane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,641 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (259)
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English first
Wonthaggi, Australia
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed May 5, 2014

Recently stayed here for the weekend and loved it. Staff were friendly and attentive and the room was comfy and spacious. Was disappointed that you had to buy the capsules for the coffee machine though as I was looking forward to using it and did not want to pay $1 per capsule. However this was a minor thing in an overall wonderful stay

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cassie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review, May 12, 2014
Dear Cassie M,

Thank-you for taking the time to write this lovely review. I am delighted to hear that you had a wonderful stay and the staff looked after you. I am sorry that there is a small charge for the Nespresso pods, but our other tea and coffee making facilities are complimentary of course. Our restaurant RAB also makes a great Genovese coffee too.

Thanks again for your kind words and we hope to see you back at the Grand Hotel soon.

Kind Regards,
Jane
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Hobart, Australia
Level Contributor
71 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed May 4, 2014

You got the feeling of "Welcome" when you walk in the door. The little library with it leather wingback chairs and baby grand piano, gives you the feeling of "relax and enjoy your stay".
The staff are friendly and very helpful.
The rooms are large and comfortable, we had a wingback chair a two seater lounge plus fully self contained kitchen. The bedroom is up stairs and the bed is super comfortable, king size, even the pillows were just right.
When we returned a couple of days later (yes we had to go back) we had a coffee machine in our room, a definite plus. The first room didn't have that.

Room Tip: Make sure you have one with a coffee machine:)
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shaz406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review, May 12, 2014
Dear Shaz406,

Thanks for the great review. What a lovely description of arriving at the hotel. The library is one of my favourite spots also - it's very cosy. I am glad you enjoyed the Nespresso machine too. These are found in all our deluxe rooms. Thank-you again for this fantastic review for your two stays.

We hope to see you again soon!

Best Regards,
Jane
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Noosaville, Australia
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed April 30, 2014

Stayed there on Monday night Great room bed was good and a great view of the city the man on the front desk was pleasant and helpful close to docklands casino and the city have been here many times and never been disappointed will be back again soon

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank curdie v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review, May 12, 2014
Dear Curdie v,

Thanks for taking the time to write this great review. I am very happy to hear that you had an enjoyable stay and the reception team looked after you well. Thank-you also for your loyalty - it is much appreciated. We look forward to seeing you at the Grand Hotel again soon.

Best Regards,
Jane
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Burnie, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 27, 2014

The photo's of the hotel are certainly much better than in real life. the hotel has a 5 star self rating which is very far from being 5 star more like a 3. The hotel is very dated and the room had a really cold and depressing feel to it. The water pressure for the bath was terrible taking over 30 minutes to fill and the tap was in the middle of the bath so you couldn't lay in it properly, WiFi was non existent after spending an hour on the phone trying to get it fixed. The positive side to staying here was the location close to every where I needed to go and the bed was big and comfortable. I would not stay here again.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane M, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review, April 27, 2014
Dear MelW,

Thank-you for taking the time to complete our survey. Your feedback is very important to us and will be taken on board. I am sorry that we did not meet your expectations and that you encountered some issues with the bath and wifi, but I am glad that the location and beds were to your satisfaction. We are undergoing a refurbishment and our new deluxe rooms have received lots of positive comments so I do hope that you would consider one of these rooms in the future as they do address any past issues. Thank-you again for your review.

Kindest Regards,
Jane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Melbourne - MGallery Collection

Property: Grand Hotel Melbourne - MGallery Collection
Address: 33 Spencer St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Business Hotel in Melbourne
#38 Romantic Hotel in Melbourne
#49 Family Hotel in Melbourne
#59 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Hotel Melbourne - MGallery Collection 4.5*
Number of rooms: 95
Official Description (provided by the hotel):
Centrally located adjacent to Southern Cross station and close to Melbourne Convention Centre, Melbourne city shopping, theatres, galleries and museums, The Grand Hotel Melbourne - a member of the MGallery collection is one of the most treasured heritage buildings in Victoria. Offering modern five star comfort, it exudes Victorian grandeur, with ornate detailing harking back to the 1800s. Grand Hotel Melbourne provides deluxe Melbourne accommodation, with 95 spacious studio's, one bedroom and two bedroom apartments, a heated indoor pool, spa, gym, library and hidden garden. ... more   less 
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Also Known As:
Grand Hotel Melbourne
Sofitel Melbourne

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