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“Perfect Location!”

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Quest Grand Hotel Melbourne
Ranked #62 of 160 Hotels in Melbourne
Certificate of Excellence
Gold Coast
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Perfect Location!”
Reviewed April 26, 2013

We stayed one night and the location of this hotel was absolutely perfect! Only a few hundred meters from Southern Cross Station and just a short walk across the bridge to Southbank (where we went for dinner and drinks at Crown Casino).

The hotel itself was lovely - we were upgraded to a 1 bedroom apartment. The split level room was huge with a large kitchen that would be perfect if we were staying longer. The hotel could use a bit of refurbishment but overall it was very nice and we would definitely here stay again.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Melbourne, Australia
Level 6 Contributor
136 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 25, 2013 via mobile

The grand hotel is a reflection of Melbourne last century. The entrance is still a sign of our bygone era, as is the library and dining area, a lovely feel. The exterior of the building is historic as are the long, very long high ceiling passage way. The rooms are incredibly spacious especially our one bedroom apartment. The 2 TV,s surprisingly are small, very small and should be upgraded. The king size bed is very soft as are the pillows. The room really has basic furniture, comfortable and functional however this is not in keeping with a 4.5 star hotel. Maybe a 3 star hotel. Elegance on the cheap. I did love the option of the balcony although the view of the railway tracks was not the nicest views of melbourne. Breakfast, no Buffett what a benefit, the avocado smash was excellent and the coffee ideal, and not expensive, what a change for a hotel. Overall comfortable hotel for a night if you have social or football commitments in the city. However, for a business trip suggest the modern hotels such as Crown or the HIlton

Stayed April 2013, traveled as a couple
Helpful?
Thank BarryZi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 4 Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 25, 2013

When I was a boy, this large six storey building was the bastion of the old Victorian Railways, a building that has been a part of Melbourne for a lot longer than I have been around. It was then derelict for many years but was converted to a Hotel and private apartments maybe twenty years ago. It has always been a curiosity at a distance and I had never set foot in it until recently. Where noise is closed out from the hustle and bustle, where long and wide hallways lead to rooms with very very high ceilings and generous room sizes with mezzanine bedrooms and ensuite and comfortable lounge and kitchen on the base level.

Highly recommended for generous size and uniqueness when compared to most hotels I have ever stayed at. We stayed one night with friends for a celebration and we all would have been happy to stay many days longer given the comfort, self catering (if you want it) and spaciousness of the Apartment. Close to the Crown Casino (10 minute walk) and maybe 5 minutes from Southern Cross Railway Station, with trams outside the door. These M Gallery Accor Hotels never cease to amaze me with their quality, uniqueness and in this case, history.

Highly recommended, I marked it down one notch on cleanliness only because of its old world feel, it probably needs a bit of freshening up, but still acceptable.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Rogerbelvedere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
Reviewed April 23, 2013

Hotel needs serious maintence been left to long without basic care. Lifts not operating you have to use one only service lift and you walk through dingy area with your cases. Noisy air conditioning through room when turned off so had to sleep with ear plugs. Toilet not secure at base bathroom door handle not secure mould in shower needs new grouting cracked tiles. Needed to be painted through carpet worn very sad it could be old world beautiful.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Jacinta573
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yarrawonga, Australia
Level 5 Contributor
62 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 23, 2013

The Grand Hotel is a very impressive building and the stay very enjoyable given we had to come into Melbourne. Having to use the service lift detracted from our overall rating for progammed maintenance. Breakfast was rather expensive for what is a basic breakfast dishes. Staff very good and pleasant, room very spacious and comfortable.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Frank J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
1 review
Reviewed April 22, 2013

We stayed at the Grand Hotel four nights. The rooms were spacious & clean, but the lighting was dim due to high ceilings & no floor or table lamps. Bathroom was modern, water was hot but had low pressure. The bed was very comfortable, the wardrobe small & hotels never have enough coathangers. The kitchen equipment was modern but had only 2 saucepans when we wanted to cook a small meal at night. The staff were courteous & helpful, the room service meals were good quality & delicious. The location is handy to Southern Cross Station, South Melbourne & Southbank. The biggest disappointment was that the impression gained from the outside of the hotel does not follow through into the corridors and rooms. The decor of the rooms & corridors is very tired & needs to be refreshed & brightened.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Vivien83175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed April 20, 2013

The Hotel has a loverly old fashioned charm. It seemed to be straight from the pages of Agatha Christies Bertrams Hotel. The rooms are large and well appointed. The staff from reception to the bar and resturaunt were exceptionally good and very helpful. Although they choice of food was rather limited the quality was excellent. Would have to be one of the best around the world that we have stayed in.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank atmfrodo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quest Grand Hotel Melbourne

Property: Quest Grand Hotel Melbourne
Address: 33 Spencer St., Melbourne, Victoria 3000, Australia (Formerly Grand Hotel Melbourne - MGallery Collection)
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Business Hotel in Melbourne
#38 Romantic Hotel in Melbourne
#49 Family Hotel in Melbourne
#59 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Grand Hotel Melbourne 4.5*
Number of rooms: 95
Official Description (provided by the hotel):
Centrally located adjacent to Southern Cross station and close to Melbourne Convention Centre, Melbourne city shopping, theatres, galleries and museums, Quest Grand Hotel Melbourne is one of the most treasured heritage buildings in Victoria. Offering modern 4.5 star comfort, it exudes Victorian grandeur, with ornate detailing harking back to the 1800s. Grand Hotel Melbourne provides deluxe Melbourne accommodation, with 94 spacious studio's, one bedroom and two bedroom apartments, a restaurant and bar, heated indoor pool, spa, gym, library and hidden garden. ... more   less 
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Also Known As:
Grand Hotel Melbourne
Sofitel Melbourne

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