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Quest Grand Hotel Melbourne
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Reviews (2,093)
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Reviewed February 28, 2013

We stayed 5 nights at the Grand. Good value; well maintained apartments in a renovated colonial building. Despite being next door to the railway trackes - very quiet. Staff very helpful. 5 min walk from Southern cross which is approx 20-30 minsfrom the airport by skybus. Walking distance of most of the sights that you might wish to see in Melbourne, plenty of restaurants close by as is the Coles supermarket (by southern x). As others have said the swimming pool is very pleasant and well set out. Good for picnics.

Easy access to the excellent and free city circle tram which gives you a really good feel for the city.

Car parking is generally expensive in Melbourne and at the hotel, it is 35 AUD per 24 hrs. There is overnight free parking on the road by the hotel.

  • Stayed: February 2013, traveled with family
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Thank Graj77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2013

  • Stayed: February 2013, traveled on business
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Jane C, General Manager at Quest Grand Hotel Melbourne, responded to this reviewResponded February 24, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 22, 2013

Beautifully renovated old government building with large rooms, giant corridors. Excellent location close to trains, Crown Casino, Etihad Football stadium. A really nice indoor/outdoor pool on ground level set in beautiful gardens. Spa, sauna, gym and moveable roof make this a classy aspect of the Hotel. Limited availability of room service during evening, parking expensive at $35 per night. Staff friendly. restaurant excellent. Overall 4.5 stars for me. Will return.

  • Stayed: February 2013, traveled with family
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Thank Ruslana62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane C, General Manager at Quest Grand Hotel Melbourne, responded to this reviewResponded February 25, 2013

Dear Ruslana72,
Thank-you for your very kind review. I am so glad that you were able to enjoy everything that the hotel and our great location has on offer. With regards to the room service, we are launching a new menu in early March which will have many more options on offer. As for valet parking, our pricing is in line with our competition. Some hotels charge up to $49 and we only charge $35. Private carparks in the city can be up to $60 overnight. We look forward to seeing you back at the Grand Hotel again in the near future!
Kind Regards, Jane

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Reviewed February 22, 2013

My partner and I have stayed at the Grand on a number of occasions. The suites are gorgeous, immaculately maintained, and with wonderfully comfortable beds. The staff are friendly and hospitable, without exception. I had a very sore neck during one stay and they went out of their way to find me a heat pack to help. And everything comes with a smile. We love staying there. It is probably the most service-focused hotel we've stayed in in Melbourne - and we've stayed in many! The room service menu is simple but delicious, and with a rapid delivery, and reasonably priced.

  • Stayed: January 2013, traveled as a couple
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Thank Teedge_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane C, General Manager at Quest Grand Hotel Melbourne, responded to this reviewResponded February 25, 2013

Dear Teedge_G,
Thank-you for your lovely review. I have highlighted this to the team and they are delighted! I am so glad that you found the room, staff and service to be very accommodating. I was also happy to know that they looked after you with the heat pack when your neck was sore. We look forward to welcoming you back to the Grand Hotel again in the near future.
Kind Regards,
Jane

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Reviewed February 19, 2013

  • Stayed: February 2013, traveled as a couple
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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