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“A gem at Southern Cross Station”

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Grand Hotel Melbourne - MGallery Collection
Ranked #63 of 158 Hotels in Melbourne
Certificate of Excellence
Perth, Australia
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A gem at Southern Cross Station”
Reviewed February 22, 2013

Beautifully renovated old government building with large rooms, giant corridors. Excellent location close to trains, Crown Casino, Etihad Football stadium. A really nice indoor/outdoor pool on ground level set in beautiful gardens. Spa, sauna, gym and moveable roof make this a classy aspect of the Hotel. Limited availability of room service during evening, parking expensive at $35 per night. Staff friendly. restaurant excellent. Overall 4.5 stars for me. Will return.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Ruslana62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane C, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review, February 25, 2013
Dear Ruslana72,
Thank-you for your very kind review. I am so glad that you were able to enjoy everything that the hotel and our great location has on offer. With regards to the room service, we are launching a new menu in early March which will have many more options on offer. As for valet parking, our pricing is in line with our competition. Some hotels charge up to $49 and we only charge $35. Private carparks in the city can be up to $60 overnight. We look forward to seeing you back at the Grand Hotel again in the near future!
Kind Regards, Jane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,639 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Melbourne
2 reviews
Reviewed February 22, 2013

My partner and I have stayed at the Grand on a number of occasions. The suites are gorgeous, immaculately maintained, and with wonderfully comfortable beds. The staff are friendly and hospitable, without exception. I had a very sore neck during one stay and they went out of their way to find me a heat pack to help. And everything comes with a smile. We love staying there. It is probably the most service-focused hotel we've stayed in in Melbourne - and we've stayed in many! The room service menu is simple but delicious, and with a rapid delivery, and reasonably priced.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Teedge_G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jane C, General Manager at Grand Hotel Melbourne - MGallery Collection, responded to this review, February 25, 2013
Dear Teedge_G,
Thank-you for your lovely review. I have highlighted this to the team and they are delighted! I am so glad that you found the room, staff and service to be very accommodating. I was also happy to know that they looked after you with the heat pack when your neck was sore. We look forward to welcoming you back to the Grand Hotel again in the near future.
Kind Regards,
Jane
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
5 reviews
5 hotel reviews
Reviewed February 19, 2013

Within walking distance of the Crown casino complex, Melbourne exhibition & convention centre, the City, Docklands & the Railways. A great place to get away from the hustle & bustle of the city for a quiet drink set in old world decor of the Railways Administration Building of times gone by. A quality Restaurant ( RAB ) & great staff make it a pleasure to come back again when ever I visit melbourne.

  • Stayed February 2013, traveled on business
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tony C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
319 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed February 19, 2013 via mobile

We travel often for work and pleasure - we prefer space and the option to self cater which most hotels just don't offer.
Since finding the Grand Hotel- it's our preferred Melbourne hotel.
Staff are friendly - young Helen in the breakfast room remembers us and knows what coffee we like ( this'd small details make a huge difference)!!!
Many rooms are configured as two story loft style apartments- with sitting area and kitchenette- fantastic.
We opted for the option which gave I'd full breakfast daily which alleviated the need for lunch!
We love the Grand - we'd recommend us it to everyone!
Thoroughly enjoyed our stay!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Willstars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
58 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed February 13, 2013

We recently had a weekend away at the Grand Hotel Melbourne. We are resident of outer melbourne and stayed overnight. We took our push bikes and did lots of riding around the yarra precinct area. Perfect place to stay for this type of weekend. Staff were very helpful in storing our bikes. Perfect.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TeamMargery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Melbourne - MGallery Collection

Property: Grand Hotel Melbourne - MGallery Collection
Address: 33 Spencer St., Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Business Hotel in Melbourne
#38 Romantic Hotel in Melbourne
#49 Family Hotel in Melbourne
#59 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Hotel Melbourne - MGallery Collection 4.5*
Number of rooms: 95
Official Description (provided by the hotel):
Centrally located adjacent to Southern Cross station and close to Melbourne Convention Centre, Melbourne city shopping, theatres, galleries and museums, The Grand Hotel Melbourne - a member of the MGallery collection is one of the most treasured heritage buildings in Victoria. Offering modern five star comfort, it exudes Victorian grandeur, with ornate detailing harking back to the 1800s. Grand Hotel Melbourne provides deluxe Melbourne accommodation, with 95 spacious studio's, one bedroom and two bedroom apartments, a heated indoor pool, spa, gym, library and hidden garden. ... more   less 
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Also Known As:
Grand Hotel Melbourne
Sofitel Melbourne

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