Five star rated hotels should have a bell desk to help carry luggage. The lobby is disappointing and does not match the hotel name - nothing grand about it.
We had a comfortable stay around new year but wish the hotel had more staff to offer a bell desk service and faster breakfast. Small pool. Huge rooms with kitchen - will stay again.
- Official Description (provided by the hotel):
- Centrally located adjacent to Southern Cross station and close to Melbourne Convention Centre, Melbourne city shopping, theatres, galleries and museums, Quest Grand Hotel Melbourne is one of the most treasured heritage buildings in Victoria. Offering modern 4.5 star comfort, it exudes Victorian grandeur, with ornate detailing harking back to the 1800s. Grand Hotel Melbourne provides deluxe Melbourne accommodation, with 94 spacious studio's, one bedroom and two bedroom apartments, a restaurant and bar, heated indoor pool, spa, gym, library and hidden garden. ... more less
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- Also Known As:
- Grand Hotel Melbourne
- Sofitel Melbourne