At the time of entering the room there was an absolute stench comming from the bathroom,at which time I rang reception and they sent a man up with a can of room deodorant,this was not satisfactory.When I arrived back the second afternoon,I had to take exactly the same steps,only the second time a man bought a spray of bleach,which actually took the odour away for a longer period of time.However it come back again during the night.This was not healthy to have to put up with,and I should have been moved to another room .I believe that this is not something new,as staff did not seem surprised.On the Wednesday night we were offered "a bottle of wine", which I declined at 10pm.When I took it up at check out ,the staff member was not really interested to know,let alone do anything about it or even offer any compension
- Official Description (provided by the hotel):
- Centrally located adjacent to Southern Cross station and close to Melbourne Convention Centre, Melbourne city shopping, theatres, galleries and museums, Quest Grand Hotel Melbourne is one of the most treasured heritage buildings in Victoria. Offering modern 4.5 star comfort, it exudes Victorian grandeur, with ornate detailing harking back to the 1800s. Grand Hotel Melbourne provides deluxe Melbourne accommodation, with 94 spacious studio's, one bedroom and two bedroom apartments, a restaurant and bar, heated indoor pool, spa, gym, library and hidden garden. ... more less
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- Also Known As:
- Grand Hotel Melbourne
- Sofitel Melbourne