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“Lovely rooms, fantastic location.”

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Quest Grand Hotel Melbourne
Ranked #66 of 160 Hotels in Melbourne
Certificate of Excellence
Level 4 Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Lovely rooms, fantastic location.”
Reviewed December 28, 2011

The hotel is as lovely on the inside as it looks from the outside. Despite it's size, it has a real boutique feel to the atmosphere, which isn't spoiled by the gorgeous long sweeping hallways that span the length of the building.

The cliche 'old world charm' is corney, but appropriate. We stayed in a loft suite which was clean and comfy. The appliances and furnishings were a bit dated, but in good repair. Overall the room was lovely.

The dining room was more of the boutique, rather than being a massive cavern, it was a small warm and inviting dining room. The service was friendly and the food was fresh and delicious.

Overall, one of the best places we've stayed in Melbourne and definitely good value.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bananas28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandGM, General Manager at Quest Grand Hotel Melbourne, responded to this review, December 29, 2011
Dear Past Guest.

We very much appreciate your comments regarding your stay at the Grand Hotel Melbourne. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Wishing you a safe and prosperous New Year.

Sincerely,

Paul McConville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Melbourne
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 26, 2011

fantastic,old world charm on edge of city, transport at door great experience,staff friendly and helpful,many facilities locally,bars restaurants entertainment shopping,casino walking distance. spacious apartment seperate lounge small kitchen with fridge ,huge bed extremly comfortablee and the pillows even better just a great place to stay with on site car parking

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed December 25, 2011

The hotel itself is lovely the only downfalls were that the room was advertised as a king bed and the bed was a double. Also, the lounge staff in the evening were not very efficient, left empty glasses all over our small table. Having said that, the morning staff were terrific.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed December 23, 2011

This is the fourth time that my daughter and I have stayed at the Grand Hotel after trying several other Hotels in Melbourne The Grand is our first choice for location comfort and service.
Last year we decided to take a car down so that we could venture easily outside the CBD and because of the location it was very easy navigating around areas that we were not familiar with and the staff are very knowledgeable and helpful.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ballarat
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 20, 2011

Thank you for offering the hotel at a special rate.
The hotel suited our requirements whilst visiting Melbourne.
Unfortunately, the quality of sleep due to traffic noise along Spencer Street at all hours of the night and early morning, was poor.
Therefore we don't intend staying there again.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed December 19, 2011

Room is great. A bit noisy on the railway side. Perhaps soft music background to dampen the noise generated by movement of trains. Your choices of menu for breakfast and dinner should be very much improved. Not much choice. Would have dined inhouse more often if there is greater variety.

Would be good to have soft music in the corridors. Decor of corridor, as I have remarked to me colleagues, looks like a prison. Perhaps look at brighter colours and live plants in the corridor.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed December 18, 2011

service and value was excellent
long long corridor-passageway from lift to our room
we should have been told about the second elevator
the price of carpark was expensive
overall i wouldnt pay what they were really charging

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quest Grand Hotel Melbourne

Property: Quest Grand Hotel Melbourne
Address: 33 Spencer St., Melbourne, Victoria 3000, Australia (Formerly Grand Hotel Melbourne - MGallery Collection)
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Business Hotel in Melbourne
#38 Romantic Hotel in Melbourne
#49 Family Hotel in Melbourne
#62 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Grand Hotel Melbourne 4.5*
Number of rooms: 95
Official Description (provided by the hotel):
Centrally located adjacent to Southern Cross station and close to Melbourne Convention Centre, Melbourne city shopping, theatres, galleries and museums, Quest Grand Hotel Melbourne is one of the most treasured heritage buildings in Victoria. Offering modern 4.5 star comfort, it exudes Victorian grandeur, with ornate detailing harking back to the 1800s. Grand Hotel Melbourne provides deluxe Melbourne accommodation, with 94 spacious studio's, one bedroom and two bedroom apartments, a restaurant and bar, heated indoor pool, spa, gym, library and hidden garden. ... more   less 
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Also Known As:
Grand Hotel Melbourne
Sofitel Melbourne

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