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“The hotel inspector needs to visit this one!!!!!!”

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Quest Grand Hotel Melbourne
Ranked #62 of 160 Hotels in Melbourne
Certificate of Excellence
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The hotel inspector needs to visit this one!!!!!!”
Reviewed June 21, 2011

Lovely old building, staff friendly. Room a disaster. The room was not clean, carpets dirty and the top of the fridge had a thick layer of dirt on it. Exhaust fan in bathroom did not work, requiring the door to be left open to clear the steam. Walls mildewy. We decided to buy dinner and eat in. There was crockery for one person only. After day 2 we realized the fridge had been turned off at the PowerPoint and was not working. Little things like one plug in the bathroom to be shared with the sink and bath.....really frustrating. I decided to use the coffee maker buy alas there was not one. Maybe a cup of tea.....? No supplies. Even down to the pictures on the wall, which were hung crooked.
If you are going to stay, check the room out thoroughly befor you commit.
On checking out I politely advised the desk person of the problems and he did not seem too interested. We moved to another hotel.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Happyhewey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Greater Newcastle, Australia
Level 2 Contributor
6 reviews
3 hotel reviews
Reviewed June 19, 2011

Friendly desk service on greeting & departure. Hotel was close to convention centre, as well as trams. Room was quiet despite being close to railway. Bed was extremely comfortable. Bathrom was well socked with all the necessaries & always topped up. Our car was waiting outside for us ready to pack & leave on our last day without having to request it.

  • Stayed June 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 101oztraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 13, 2011

Good clean rooms of massize size.
Rooms are a little tired and dated, but nice and comfortable.
Kitchen is well equipped but needs more coffee options other than decaf!!!!!!
Bed was a little tired and lumpy but huge in size.
Nice layout of the room with mazanine top with bed and bath.
Suggest request room with Spencer street view otherwise you are viewing the train lines behind the hotel.
Overall nice place which i believe is going through a renovation in the near future by the signs in the lobby.

  • Stayed June 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sydneyguy073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 13, 2011

Great location, beautiful building, friendly staff and big spacious rooms.
Quality all round at this apartment style hotel. Offers all the little comforts you need. It also offers a fantastic breakfast and room service. Reasonable rates are on offer.

  • Stayed June 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quest Grand Hotel Melbourne

Property: Quest Grand Hotel Melbourne
Address: 33 Spencer St., Melbourne, Victoria 3000, Australia (Formerly Grand Hotel Melbourne - MGallery Collection)
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Business Hotel in Melbourne
#38 Romantic Hotel in Melbourne
#49 Family Hotel in Melbourne
#59 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Grand Hotel Melbourne 4.5*
Number of rooms: 95
Official Description (provided by the hotel):
Centrally located adjacent to Southern Cross station and close to Melbourne Convention Centre, Melbourne city shopping, theatres, galleries and museums, Quest Grand Hotel Melbourne is one of the most treasured heritage buildings in Victoria. Offering modern 4.5 star comfort, it exudes Victorian grandeur, with ornate detailing harking back to the 1800s. Grand Hotel Melbourne provides deluxe Melbourne accommodation, with 94 spacious studio's, one bedroom and two bedroom apartments, a restaurant and bar, heated indoor pool, spa, gym, library and hidden garden. ... more   less 
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Also Known As:
Grand Hotel Melbourne
Sofitel Melbourne

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