Lovely old building, staff friendly. Room a disaster. The room was not clean, carpets dirty and the top of the fridge had a thick layer of dirt on it. Exhaust fan in bathroom did not work, requiring the door to be left open to clear the steam. Walls mildewy. We decided to buy dinner and eat in. There was crockery for one person only. After day 2 we realized the fridge had been turned off at the PowerPoint and was not working. Little things like one plug in the bathroom to be shared with the sink and bath.....really frustrating. I decided to use the coffee maker buy alas there was not one. Maybe a cup of tea.....? No supplies. Even down to the pictures on the wall, which were hung crooked.
If you are going to stay, check the room out thoroughly befor you commit.
On checking out I politely advised the desk person of the problems and he did not seem too interested. We moved to another hotel.
- Official Description (provided by the hotel):
- Centrally located adjacent to Southern Cross station and close to Melbourne Convention Centre, Melbourne city shopping, theatres, galleries and museums, Quest Grand Hotel Melbourne is one of the most treasured heritage buildings in Victoria. Offering modern 4.5 star comfort, it exudes Victorian grandeur, with ornate detailing harking back to the 1800s. Grand Hotel Melbourne provides deluxe Melbourne accommodation, with 94 spacious studio's, one bedroom and two bedroom apartments, a restaurant and bar, heated indoor pool, spa, gym, library and hidden garden. ... more less
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- Also Known As:
- Grand Hotel Melbourne
- Sofitel Melbourne