We stayed at the Crown Towers after experiencing a couple of unsatisfactory stays at the Crown Promenade. We had read such good reviews about the Promenade that we decided maybe the first time or two we were just unlucky...but no...bad service and rude staff BOTH times.
So this stay, since we like the casino, area we decided to give theCrown Towers a try. The Towers is a bit more expensive but well worth the extra expense. We love the area and having shops, food outlets, cinemas and taxis all right there for us. We found the Towers staff to be friendly and very helpful and accomodating. The rooms were clean, well appointed and spacious. The only complaints we might have are that the room needed a bit more light and the comforter was too heavy for the time of year. Oh and it is time hotels give FREE internet, it seems crazy that Australia has not caught up with the rest of the world in giving free wifi. But since that seems to be the norm not really a complaint, just something I think a 5 star relatively expensive hotel should have as standard.
We arrived 7am after a midlight flight from Perth. Since they had a room ready they let us check in early which was a FANTASTIC way to make a customer happy. So few hotels do this and do it with no charge! A bit of good service and caring by the hotel can go a long way toward customer satisfaction. So many thanks to the desk clerk who accomodated us! It started out the trip really well and the hotel and staff never let us down in the 5 nights we stayed. We travel to Melbourne a couple of times a year and we will definitely be back!
- Official Description (provided by the hotel):
- Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence. ... more less
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- Also Known As:
- Crown Towers Hotel Melbourne
- Crown Hotel Melbourne