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Crown Towers Melbourne
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Reviews (2,562)
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Reviewed July 16, 2014

Stayed here on special rate package. $280 with parking. Was very reasonable for real 5 star quality. The room was faultless and spacious with amazing views of the city. The location is perfect with the casino and great restaurants underneath. The express checkout is great. Zero waiting.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Rooms
    • Service
1  Thank MarkCaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2014

Checked in at 2.15pm Saturday for Premier Club Suite only to be told it was not ready and will be contacted by mobile when available. 2 hours later followed up as to what was happening and told still not ready - could be 5 mins or 1 hour. 3 hours later followed up again to demand refund and then saw manager who upgraded us to a villa suite. That's fine but have just wasted 3 hours by not being in our very expensive room that we booked. They originally said room was being cleaned but then said it was a safe malfunction. Ruined the whole experience for us and would not stay there again. Am making formal complaint. Staff were very polite but not particularly helpful with regards to communication. Room was fine as was breakfast. Just not the happy experience that we wanted.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank JayJay1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAndrewCairns, General Manager at Crown Towers Melbourne, responded to this reviewResponded July 15, 2014

Dear JayJay1955,

Thank you for your comment after your recent stay at Crown Towers, we appreciate your feedback.

I note that you arrived to the Suite not being ready due to a maintenance issue. While the Villa upgrade was provided, the handling of this situation overall seems to have been poorly done and I apologise for how this impacted your stay.

Should you wish to discuss the matter directly, the Manager on Duty is available 24hrs on (03) 9292 6384.

I do regret any disappointment this incident has caused and hope we have the chance to welcome you again sometime soon.

Kind regards,
Andrew Cairns

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 14, 2014

This is a great property for business or family..... Loads of restaurants and heaps of things for the kids tondo when the Melbourne goes South (which is often).... Tip join Signature Club for free and receive at least 10% of the best rate you can find.

  • Stayed: July 2014, traveled on business
    • Value
    • Rooms
    • Service
Thank deansmallman911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2014

Love, love , loved it! Terrific staff, courteous, friendly, professional by far and away the best hotel experience I've had in Australia. A little expensive true but just so awesome. Beautifully appointed studio suite, unmatched views at night followed by the sight of hot air balloons floating past the window along the Yarra River in the morning. The Conservatory is a must for breakfast too!

Room Tip: Ask for a river view though it is a little noisier the views compensated for us!
  • Stayed: July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Heather L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2014

We only stayed for one night, but that was enough to provide us with a pleasurable and relaxing experience on all accounts. From check in to check out, we were impressed with the service we received, including that from Concierge, which helped us book our dinner that night at Koko and placed us on the door list at one of the clubs on Level 3. The in-house facilities were also fantastic.
Overall, this was an experience that convinces us to make this a regular event.
Looking forward to our next stay there.

Room Tip: You can't go wrong with room choice. All are of a great size and contain exceptional amenities for use.
  • Stayed: July 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Ramon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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