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“Still Great but Pay Attention” 4 of 5 stars
Review of Crown Towers Melbourne

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Crown Towers Melbourne
Ranked #3 of 157 Hotels in Melbourne
Certificate of Excellence
Adelaide, Australia
Level Contributor
223 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
“Still Great but Pay Attention”
4 of 5 stars Reviewed December 29, 2013

Visited Crown Towers again for Christmas and were upgraded to a Villa - majestic surrounds, great views and décor. Unfortunately there were a couple of things that let it down like not being able to get some of the tech toys working for anytime during the entire stay. Otherwise, the room was magnificent.
The club facilities were again at their usual high standard but the staff were, on the whole, not up to the superlative standards that we're used to - a major disappointment since the Crown usually gets this most important aspect right!

Room Tip: We've never had a bad room!
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank djhm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,911 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (497)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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English first
Singapore
Level Contributor
97 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed December 25, 2013

This is a hotel for guests with an above-average taste for comfortable stay. Walking in to the hotel lobby sets the expectation for the standard that the guests can expect; True to expectation, the room fittings and luxury sheets warrant the premium price the guests had to pay for the stay. The one-button guest services function on the phone reduces the need by the guests to decide which channel to call.

A very trivial gripe about the hotel, the housekeeping standards can be a tad inconsistent. We had a plush bathroom mat at the sinks for day 1 and 2, but it was replaced with two thin bath mats on day 3 before the plush mat returned on day 4. I find that a bid bizarre, but really no big issue to quality of stay. Another gripe is that the complimentary WIFI is slow, very slow. No chance of an online video chat unless you fork out a fortune for the premium Wifi.

One point to note, this hotel as comfortable as it may be, is not exactly close to the city centre. It takes about a 45-minute walk to Bourke Street and across the river. So for tourists who may visit the city centre, this may not be the hotel for you. If your prime purpose is to utilise the entertainment facilities within the Crown complex, then this is no doubt the place for you.

Room Tip: Get the ones facing the river. The kids may be interested to observe helicopters landing on a float...
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MarkoRamius23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Curitiba, PR
Level Contributor
5 reviews
5 of 5 stars Reviewed December 22, 2013

There are two great things on this hotel: the room (very spacious and fantastic bathroom) and the wealth of restaurants in the complex.

Of course that's a personal opinion, as many people might want to stay there for the casino. I am not much into gambling, and I only learned about the cassino once I arrived. But the hotel is so well structured that it will not disturb you a bit. You can spend your whole stay without even passing through it if you want.

The hotel is on the other side of the river, so you need to walk a bit (not much) to go into downtown, or rely on taxis. It is a true 5* experience staying there, and I really reccomend. Also do not miss some of its great restaurants. We had a great dinner at the Rockpool one night.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank millarch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Diepe
Level Contributor
120 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed December 21, 2013

My daughter & I stayed at Crown Towers for a special night out. Unfortunately the web site I booked through (HotelTravel) had a problem & my booking was messed up. I contacted Reception immediately and they took care of the problem. They were so professional and understanding. From check in to check out we had a wonderful time.

Room Tip: We had a premier twin room and it was perfect very quiet.
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Wendy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
42 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 19, 2013

Stayed here for a conference over 3 days and never actually walked out of the hotel until I went back to the airport! Has all amenities there, great restaurants and shops and a very well serviced convention centre. Convenient location, and excellent buffet too!

  • Stayed September 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Coyote1303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed December 18, 2013 via mobile

I stayed in this hotel with my friend. Rooms are big and so are bathrooms. Everything is perfect and there are many restaurants downstairs to chose from. Staff really helpful. Atlantic restaurant highly recommended for oysters and rosetta for italian food. Great experience!
The spa and the swimming pool are worth trying

Stayed December 2013, traveled with friends
Helpful?
Thank Larola80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Tasmania
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 18, 2013

Deserves its five-star rating. Amazing service from staff in all areas, room was luxurious - well maintained and so clean. Close to restaurants and shopping. Great buffet breakfast at the Conservatory.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Fattyandskinny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Towers Melbourne

Property: Crown Towers Melbourne
Address: 8 Whiteman St, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Melbourne
#2 Romantic Hotel in Melbourne
#2 Business Hotel in Melbourne
#2 Spa Hotel in Melbourne
#3 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Crown Towers Melbourne 5*
Number of rooms: 482
Official Description (provided by the hotel):
Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence. ... more   less 
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Also Known As:
Crown Towers Hotel Melbourne
Crown Hotel Melbourne

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