Stayed in twin Queen bedded room with hubby and teenage twins. When we first arrived and went through the entrance at the Atrium we thought we had arrived in a scene from Harry Potter. It was so magical looking. Overall great stay. Just a couple of small negatives area at window and desk in room had a strange smell like ammonia,admit we didn't complain about it to staff but since we have returned have noticed another review about offensive smell in room so may be something that needs addressed. A couple of the staff at pool area were a bit indifferent in their approach and unfortunately weren't very helpful. We were only allowed one locker key for 4 and as two of us were in the female changing room and not the male it was a bit difficult. I appreciate the pool may get busy but it was around 4pm and pool very quiet .
I think the hotel is very impressive but as stated in the title the reception area feels impersonal although I appreciate it is a very big hotel.Overall great experience but for families may choose another Hotel next time.
- Official Description (provided by the hotel):
- Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence. ... more less
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- Also Known As:
- Crown Towers Hotel Melbourne
- Crown Hotel Melbourne