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“Airline lounge meets hotel meets Gold Coast tasteless ambienced”

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Crown Towers Melbourne
Ranked #1 of 160 Hotels in Melbourne
Certificate of Excellence
Reviewed February 13, 2013 via mobile

They have lost the plot here
No service
no turn down
no room cleaner
no attention to detail

looks great on the web and when u get there it all falls apart

They need to go back to hotel school and learn about client service

The crystal club is a glorified garish airline lounge catering to Asian high rollers

Go to a boutique hotel or the w or anywhere else

I was very disappointed as was my wife and kids

A waste of hard earned money and time trying to have a good time here

  • Stayed: February 2013
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1  Thank mabudo_likes_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAndrewCairns, General Manager at Crown Towers Melbourne, responded to this reviewResponded February 13, 2013

I was disappointed to read your review and regret that we clearly did not meet your expectations.

Should you wish to discuss your experience further, I’d welcome the chance to talk with you.

Kind regards,

Andrew Cairns
General Manager
Crown Towers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (2,369)
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1,767 - 1,773 of 2,369 reviews

Reviewed February 11, 2013

Chinese New Year started on Saturday night and we had an awesome room over the river directly above where the fireworks were going off. Because we were high up, the fireworks popped right in front of our window which actually made them vibrate. It was amazing.
It's true, it is a city within a city, there is so much you can do here that you do not need to leave the complex at all. Anyone that says otherwise would have to be a boring soul. Young or old it dosen't matter, 24 hours of whatever you need to do......

  • Stayed: February 2013, traveled as a couple
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Thank Tim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 11, 2013

Stayed here on the weekend as part of a conference deal.
Stayed in a Deluxe King for $305 as part of a conference deal. (Website from $299/night!)
Decent sized 45m2 room with a view of the brown Yarra river which we had to pre-request.
The room had subdued modern tones in contrast to the gaudy gambling arena visible from the lobby. The noise from the corridor was evident sometimes.
Great location for the restaurants and bars along Southbank and a short walk into the more refined areas of Melbourne/Collins Street.
Service was helpful and warm.
Quite good value given the size of the room, view and location.

Room Tip: Request a view of the Yarra when booking.
  • Stayed: February 2013, traveled on business
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1  Thank Meloie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

The crown towers is one of the 3 hotels in the casino complex, and we just loved our 2 nights n our premier twin room. We had a lovely view of the river, and the room itself was spacious and well appointed. Loved the bathroom. Housekeeping did their job well, and everything felt clean and fresh which is no mean feat in a large hotel.
The gym has great cv equipment, towels and water for a good workout, so we didn't feel sluggish between the fantastic gourmet food offered in the restaurants that face on to the promenade. Had a lovely swim in the pool as well.
What more could anyone want? Excellent service, beautiful facilities; a city in a city - we barely stepped outside except stroll down the gorgeous promenade and view Melbourne from The south bank. We had good value facials in the Metropole too. Can't wait to go back!

  • Stayed: February 2013, traveled as a couple
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1  Thank Sangii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 9, 2013

I strongly recommend the Crown Towers Hotel and facilities for everybody. Outstanding facilities supported by the most friendly staff. Soberb pool. I will came back with my family always as I can. Alex

  • Stayed: February 2013, traveled with family
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Thank Ale D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2013

A time to celebrate a big birthday milestone...
Booked through one of the online booking sites... Stated views of Melbourne and from pics..looked river views. So was a Bit disappointed in room position but the room itself soon made up for it from every aspect. Spectacular ... Not a thing missed when it came to detail... The bathroom divine.. A great bathroom gets me every time.. This was the best!!!! Could not fault anything... Was a rainy night... Umbrella waiting in the dressing room.. So easy!!!
Did not see hear or go near casino.. Have stayed in many hotels worldwide and this was definitely up there as one of the best!!!! Already planning my next stay. Highly recommend

  • Stayed: February 2013, traveled solo
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Thank Alwaysatraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 6, 2013

Wow!!!! Our family have just had an amazing experience at the Crown Towers for our sons 18th Birthday. Fine dining, and first class service all the way. Location just the best, shopping, everything the best. Even the tables were kind to us with everyone coming out a winner! OMG what an amazing room!! A truly memorable weekend!!

  • Stayed: February 2013, traveled with family
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Thank JacckieT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Towers Melbourne

Address: 8 Whiteman St, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Melbourne
#1 Family Hotel in Melbourne
#1 Spa Hotel in Melbourne
#2 Business Hotel in Melbourne
#2 Romantic Hotel in Melbourne
Price Range: $235 - $786 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crown Towers Melbourne 5*
Number of rooms: 482
Official Description (provided by the hotel):
Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence. ... more   less 
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Also Known As:
Crown Towers Hotel Melbourne
Crown Hotel Melbourne

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