My husband and I stayed again in a premier suite and were given exactly the same room as our last stay- with the dirty windows and the view of the same building site! We have stayed here 3 times now and one thing that has been consistently average is the Valet parking.. I don't think this is acceptable for a 5 star hotel. On the 3 occasions we have used this service we have parked our car and waited for several minutes with no one approaching us and then after getting out of the car and removing our bags ourselves we have still had to approach a staff member.. This process appears to run more smoothly at other hotels, I'm not sure why they don't have more staff at the front before check in time? (And no we don't drive a bomb!). We had 2 gift certificates for massages which I booked in over the phone. When we arrived at the Spa we checked in, surrended our certificates, had the massages and then were told to return to the desk to finalise the account? When we returned to the desk the girl told us there was an extra charge of $30 for the massages as they had changed over their computer system??? The vouchers didn't expire until March, we booked in for a 'customised massage' which the certificate stated but they deceptively waited until after we had had the massage to tell us that we had been given a 'relaxation massage' as the 'customised massage' no longer existed so we needed to pay the extra money. This made absolutely no sense to us but we just paid the money and couldn't get out of there fast enough. Apart from that, the stay was pleasant, the beds are always comfortable- room service efficient and food lovely. I don't think we will be returning in a hurry though.
- Official Description (provided by the hotel):
- Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence. ... more less
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- Also Known As:
- Crown Towers Hotel Melbourne
- Crown Hotel Melbourne