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“Luxury, comfort and delight”

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Crown Towers Melbourne
Ranked #3 of 161 Hotels in Melbourne
Certificate of Excellence
Reviewed December 17, 2012

We stayed in an Executive Suite which is quite the luxurious experience. The suite has a separate living area and desk area plus bar, closed off by large double doors from the bedroom. Then there is also a walk-in robe and a magnificent, large bathroom complete with separate toilet, shower and bathtub. There are 3 TVs, one in the living room, one in the bedroom and one that you can watch while taking a bath. The marble bathroom is a delight and is equipped with many treats including a loofah, lovely toiletries and massive, thick, luxurious towels.

The bed is very comfortable and beautifully appointed with fresh, crisp linen. The curtains and blinds are all operated electrically and (at least in the bedroom) can be operated by remote control.

The entire hotel is beautiful to look at and walk through. There is a definite feel of luxury, that no detail has been left unimagined. For us, it was Christmas and the motif was beautiful big red baubles which decorated many areas of the hotel. Carols played in the main lobby area and Santa even made an appearance.

Room service was wonderful and although not cheap, it does come with all the expected extra touches such as a gorgeous orchid on our breakfast trolley.

I stayed here several years ago in a similar room and I half expected that the furnishings would be worse for wear or that a refurb would be in order. To be honest, I was pleasantly surprised and it felt like a new property.

The swimming pool is not as magnificent as it is in the photos but it's not at all likely to disappoint. It's extremely clean, a beautiful 30 degrees and very well maintained. I found the staff in the pool area to be less than welcoming though.

Our Concierge was helpful and warm, and the doorman we encountered was the friendliest, most welcoming staff member there.

We didn't visit the casino area or the upmarket restaurants during our stay but we did enjoy one breakfast at Cafe Baci which is reasonably priced and the food is well presented and of great quality.

Room Tip: I don't believe there would be any such thing as an unsatisfactory room here. It's a BEAUTIF...
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  • Stayed: December 2012, traveled with family
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1  Thank foodometer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAndrewCairns, General Manager at Crown Towers Melbourne, responded to this reviewResponded December 18, 2012

Thank you for your comments after your recent visit to Crown Towers.

It was a pleasure to read that you enjoyed the stay as much as you did and I appreciate your kind comments about both the service and the property itself. A lot of work has gone into the renovation and continuous upgrade of the facilities and it is nice to hear your comments from a before and after perspective.

Your comment about the staff in the pool area has been shared with the relevant managers for follow up and again I thank you for bringing this to my attention.

We do look forward to welcoming you back again.

Kind regards,

Andrew Cairns
General Manager
Crown Towers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,923 - 1,929 of 2,477 reviews

Reviewed December 14, 2012

Fantastic service by Eunice Yu and her team at the Crystal Club to ensure each stay at Crown is memorable and comfortable. Concierge and Bell Desk provide excellent service and cater exceptionally well for guests during the Spring Racing Carnival.

Only two complaints - Housekeeping department are not particularly thorough in tidying the room and there have been a number of occasions where the room is left un-made after leaving the room for hours. Quality of food from Room Service kitchen has declined through the year and it was rather disappointing.

  • Stayed: August 2012, traveled on business
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Thank Su-Ann K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAndrewCairns, General Manager at Crown Towers Melbourne, responded to this reviewResponded December 16, 2012

Thank you for your feedback after your recent stay at Crown Towers.

It was a pleasure to read your kind comments about the Crystal Club and the Concierge and Bell staff. We have shared these with the relevant managers for recognition within their teams.

I appreciate your feedback relating to the Housekeeping experience and also the quality of the Room Service, and apologise for any shortcomings. Again, the relevant managers have been copied on your comments for investigation and follow up.

Your comments are welcomed and afford us the opportunity to improve our services so again, thank you for sharing these.

We do look forward to welcoming you back.

Kind regards,

Andrew Cairns
General Manager
Crown Towers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 13, 2012

Travelling from work can be tiresome and lonely and leaves you wishing for those home creature comforts. But not at the Crown Towers! The room was spa actions, comfortable with all amenities required, comfortable bed, fantastic bathroom and shower, and a view worthy of photos. The food I experienced both in the Conservatory and during the conference was excellent! Loved the specifically requested omelettes cooked to order.

Room Tip: Request. River view!
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  • Stayed: December 2012, traveled on business
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Thank Rosalyn E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2012 via mobile

Usually my partner and I stay at crown metropol but thought hey why not try crown towers as they provide a bath tub at a reasonable rate.

Was blown away with the room. Just beautiful. Cosy and clean. The view was amazing which wasnt realised until we woke up the next morning and there it was. Probably best sleep ever and now I understand when people say they wake up a gorgeous view and why it felt so amazing.

The tub is why I recommend crown towers for winter. A hot bath was something that I was looking forward to but was greeted with more than that. A built in tv above the foot I the bath. Just amazing.

Definitely recommend it if u have the money. Thank you crown towers for existing!

  • Stayed: October 2012
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Thank Melbmimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2012

fantastic hotel on the river yarra,spotless,great staff,fabulous casino and great eating within the complex,would highly recommend to anyone.we would recommend rhumbas on the complex,really good food and not expensive.Worth getting a room overlooking the river.

Room Tip: we had room 2216 great view of river
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  • Stayed: December 2012, traveled as a couple
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Thank homer123England
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2012

Great stay. We stayed on the 22 floor in a Premier Club suite and I must say the view is amazing. Very spacious and all you can expect from a 5 star Hotel.
The spa and salon were ten out of ten. Walked out of there relaxed and pampered. Facilities were great and modern.
By far the best Hotel so far.
Only regret was not having enough time to enjoy the pool.

Room Tip: Spend the extra money to get a suite if possible. Definitely worth every cent. If visiting the sal...
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  • Stayed: December 2012, traveled as a couple
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Thank Louise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2012

Great stay for my son's graduation close by.
Check in ordinary in that you line up like you are at an ATM.
Bags brought to room promptly and room itself great.
The best part for us was the amazing pool and gym.
Late check out great but costs $90 for 3 hours.
Check out slightly worse than checkin.
Really need more staff at front desk

  • Stayed: December 2012, traveled with family
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1  Thank JSJJMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAndrewCairns, General Manager at Crown Towers Melbourne, responded to this reviewResponded December 9, 2012

Thank you for your comments after your stay at Crown Towers. I was happy to see that you enjoyed the room, along with the pool and gym.

Your comments about the busy reception are appreciated and have been shared with the relevant team for their attention. I do hope this did not cause too much of a delay for you.

Again, thank you for your comments and congratulations to your son for graduating. We look forward to welcoming you back to Crown Towers.

Kind regards,

Andrew Cairns
General Manager
Crown Towers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Towers Melbourne

Address: 8 Whiteman St, Melbourne, Victoria 3006, Australia
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Melbourne
#1 Spa Hotel in Melbourne
#2 Business Hotel in Melbourne
#2 Romantic Hotel in Melbourne
#3 Luxury Hotel in Melbourne
Price Range: $260 - $835 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crown Towers Melbourne 5*
Number of rooms: 482
Official Description (provided by the hotel):
Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence. ... more   less 
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Also Known As:
Crown Towers Hotel Melbourne
Crown Hotel Melbourne

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