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“Perfect anniversary & engagement”

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Crown Towers Melbourne
Ranked #1 of 160 Hotels in Melbourne
Certificate of Excellence
Reviewed October 29, 2012

We stayed here for a decadent anniversary celebration (which turned out to be an engagement!), using the hotel as a base for dinner and drinks. I can't recall the room we booked, but it was a bigger room on I think the 24th floor, with the whole side of the hotel room a window, floor to ceiling and very spacious. Chandeliers at every turn and a double basin in the bathroom with a relatively big shower and a bath, with a TV! The room service breakfast was lovely and quite generous. Hotel staff were prompt and courteous. Was expensive and was worth it.

  • Stayed: June 2012, traveled as a couple
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Thank Ambra_Chops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAndrewCairns, General Manager at Crown Towers Melbourne, responded to this reviewResponded October 30, 2012

Congratulations on your engagement!

I was delighted to read that you enjoyed the visit to Crown Towers and that we could play a part in such a special occasion for you.

We look forward to welcoming you again.

Kind regards,

Andrew Cairns
General Manager
Crown Towers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed October 27, 2012

Spent my recent wedding night at Crown Towers due to its central location. Lovely room, great service as always. Champagne and flowers were in room as requested, then got a complimentary bottle & choccies also!!!
Love the massive bathroom, bath with TV and luxurious shower.
Recommended.

  • Stayed: October 2012, traveled as a couple
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1  Thank Wadles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2012

We stayed here is a suite for 5 nights. The room was great but the staff really let the place down. Asked on several occasions for ice and it took up to 25 mins for it to arrive. Also tried to organise something special in the room ie rose petals in the room which I was told "yes we can do that no problems" organized for it to happen and nothing which was disappointing. The rooms are nice is a little over priced.

  • Stayed: October 2012, traveled as a couple
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Thank Australian_Skye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAndrewCairns, General Manager at Crown Towers Melbourne, responded to this reviewResponded October 28, 2012

Thank you for your feedback after your recent stay at Crown Towers.

I was sorry to read of the delays you experienced when requesting ice to the room and have shared your comments with the Room Service Manager for investigation.

Your comments about the rose petal order have also been shared with the Chief Concierge as we can certainly arrange such a request, and do so on a daily basis so am surprised there were any issues. Please accept my apologies for these shortcomings.

I was happy to read that you enjoyed the room and hope we have the chance to welcome you back again.

Kind regards,

Andrew Cairns
General Manager
Crown Towers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 23, 2012

We stayed there for the weekend. The rooms are nicely appointed, probably with a wow factor for most, we were suitably impressed. Service is as you would expect a 5star establishment and friendly which is a bonus, as some hotels forget that factor. Transport is reasonable from there. There is a tram that runs directly to Victoria Markets and also to connecting trams to Flinders Street Station if you dont want to take the 10 min stroll over the bridge and along the river. (which is very pleasant). There are also plenty of taxis just waiting to take you where ever you want to go.

There are loads of restaurants in the Casino which the Crown Towers is attached to. There are also many restaurants within minutes walk along the river. Tbe Casino is the largest that I have been in, located in Australia.

Dont forget your swimmers: the pool area and gym are an absolute visual delite, and as it is enclosed it has a very tropical temperature, which can be very pleasant when its is cold outside.

A great place to stay.

Room Tip: If possible take a room viewing to Flinders street, the night lights are beautiful.
  • Stayed: October 2012, traveled as a couple
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1  Thank auzzigirls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2012

if in melbourne as a tourist or a biz traveller this hotel is probably best placed...its got a huge casino and some really superb restaurants with a very wide variety of food on offer. It even has a food court if you are on a budget -- the lebanese is very nice. the french restaurant and atlantic grill are two very good choices for food. service is very nice and room are nice and large, very well maintained as well.

Room Tip: rooms over looking the yarra give a great view during the day (try overlooking flinders station) and...
  • Stayed: October 2012, traveled on business
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1  Thank rajeevMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2012

I've been going to Crown a couple of times a year for over 10 years now and am seldom disappointed. Room upgrades, great service, fantastic location etc. Last visit changed that, everything went wrong! The class of an establishment is how they react and handle problems, Crown in this instance, amazing, Major room upgrade, restaurant 'voucher' and a personal apology from the GM. Well done Crown!

Room Tip: Higher levels facing the city
  • Stayed: July 2012, traveled on business
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1  Thank Drew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 16, 2012

I went along with my friend for an overnight stay. We arrived on a Saturday at check-in time but no-one was around to greet us or take luggage. We waited at check-in for almost 15 minutes before being given our room key.

The food in the Crystal Club was not quite up to scratch. The waiting time to have breakfast in the morning was ridiculous and coffee was requested several times before it arrived.

We paid over $600 for massages and they were very disappointing. I was not consulted before the treatment, and the massage was quite painful, even after I requested she lessen the pressure.

Perhaps next time the service will be better....

Stayed: August 2012, traveled with friends
Thank Sue B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MrAndrewCairns, General Manager at Crown Towers Melbourne, responded to this reviewResponded October 16, 2012

It was disappointing to read of the problems you experienced during your visit and I’d encourage you to contact the Hotel Duty Manager on 0411 409 290, should you wish to discuss your experience further. Your comments have been shared with the management team and rest assured are being taken seriously.

I regret not being able to exceed your expectations on this occasion and hope we have the chance to restore your confidence in our services in the future.

Kind regards,

Andrew Cairns
General Manager
Crown Towers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Towers Melbourne

Address: 8 Whiteman St, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Melbourne
#1 Luxury Hotel in Melbourne
#1 Spa Hotel in Melbourne
#2 Romantic Hotel in Melbourne
#2 Business Hotel in Melbourne
Price Range: $235 - $786 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crown Towers Melbourne 5*
Number of rooms: 482
Official Description (provided by the hotel):
Beautifully located on the southern bank of the Yarra River in Melbourne, Crown Towers sets the benchmark for luxury hotels in Australia. Lavishly appointed and offering an impeccable standard of customer service and attention to detail, Crown Towers is a hotel that truly understands the meaning of opulence. ... more   less 
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Also Known As:
Crown Towers Hotel Melbourne
Crown Hotel Melbourne

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