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Ibis Styles Melbourne, The Victoria Hotel
Ranked #94 of 161 Hotels in Melbourne
Reviewed December 7, 2010

Position, staff fantastic...renovated rooms quite a walk from the lifts..but prefer that for the comfort and quietness. Garage staff very obliging but I was fortunate in being able to park in their carpark and not have to venture further up the street.

  • Stayed: November 2010, traveled with family
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Thank Maureenkingsbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager215, General Manager at Ibis Styles Melbourne, The Victoria Hotel, responded to this reviewResponded December 21, 2010

Thank you very much for your feedback. We are glad you enjoyed your stayed and we look forward to welcoming you back again soon.

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2,000 - 2,006 of 2,270 reviews

An Accor traveler
Launceston
1
Reviewed December 6, 2010

  • Stayed: November 2010, traveled as a couple
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Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GeneralManager215, General Manager at Ibis Styles Melbourne, The Victoria Hotel, responded to this reviewResponded December 21, 2010

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 5, 2010

pretty good place, neat, great service. we had a fairly small room but didnt need space so didnt bother us too much. unfortunatel the spa wasn't working which was probably the only let down.

  • Stayed: November 2010, traveled as a couple
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Thank Craig R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager215, General Manager at Ibis Styles Melbourne, The Victoria Hotel, responded to this reviewResponded December 21, 2010

Thank you very much for your feedback. We are glad you enjoyed your stayed and we look forward to welcoming you back again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 4, 2010

When I tried to check in early and leave my bag until later that afternoon I was told I would have to purchase a locker, 5 for 6 hours and $7 for 24 hours (which is what I would have needed) and then again the smae in the morning until my train left at lunchtime. With the price of rooms at this hotel I find this appalling and have never struck this before at any accor hotel. I complained very strongly but got nowhere with the guy "trying" to check me in. He couldn't get the computer to accept my complimentary night. I considered cancelling the booking. Another gentleman asked if I needed help. I explainedband he gave me a complimentary locker until my room was available. I left earlier than I had to the next morning. I would definitely not go back to this hotel again or recommend it to anyone. I have not renewed my membership with Accor.

  • Stayed: November 2010, traveled solo
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Thank Yarrawonga_3730Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager215, General Manager at Ibis Styles Melbourne, The Victoria Hotel, responded to this reviewResponded December 21, 2010

Thank you for your email. The luggage lockers are part of a huge redevelopment of the hotel, and are meant to give our customers a safe and secure place to store their luggage when seeing the sights. The hotel has maintained and will continue (to maintain) a policy of value for money accommodation, despite being in one of the prime sites in the CBD of Melbourne. The previous luggage area was dingy dark and had to make way for the new foyer development, which I am sure you will agree greatly enhances the look and experience of staying at the hotel, as well as provide the secure system so many clients had asked for. Thank you again for your feedback.

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Reviewed November 29, 2010

  • Stayed: November 2010, traveled with friends
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Thank Mazquig
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
GeneralManager215, General Manager at Ibis Styles Melbourne, The Victoria Hotel, responded to this reviewResponded December 5, 2010

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Reviewed November 25, 2010

This was my second stay in this hotel so I knew what to expect. Got a good rate for a single unrenovated room for a Thursday and Friday night. I was very pleased the room had a safe!!!!!! Or so I thought. I asked at reception for a key for the safe, she said if its not on your key ring a previous guest must have taken it home. I said surely you get a signature for a safe key, she said we cant ask all our guests to sign for a key, I said and you cant expect a guest to not use the safe because a previous guest had taken the key home. I could tell the conversation was going no-where! I hope the manager responds to this. His staff are letting him down.

  • Stayed: November 2010, traveled solo
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Thank naej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager215, General Manager at Ibis Styles Melbourne, The Victoria Hotel, responded to this reviewResponded November 28, 2010

Thank you very much for your feedback. We apologise that your stay was not all you expected. In regarding to your comments I will ensure that these are passed on to the relevent Departments and used for future training. Thank you again for your feedback.

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Reviewed November 25, 2010

I will Never be staying at this hotel EVER!! again the staff where awful and have no customer service skills especially LUKE the so called manager he had no idea!!!
He was rude and was no help at all he lacks experince and is a total joke really.

  • Stayed: November 2010, traveled as a couple
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Thank Jess104WaggaWagga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager215, General Manager at Ibis Styles Melbourne, The Victoria Hotel, responded to this reviewResponded November 28, 2010

Thank you very much for your feedback. We apologise that your stay was not all you expected. In regarding to your comments I will ensure that these are passed on to the relevent Departments and used for future training. Thank you again for your feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Styles Melbourne, The Victoria Hotel

Address: 215 Little Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #94 of 161 Hotels in Melbourne
Price Range: $79 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ibis Styles Melbourne, The Victoria Hotel 3.5*
Number of rooms: 370
Official Description (provided by the hotel):
Located in the heart of the Melbourne CBD, ibis Styles Melbourne, The Victoria Hotel is perfect for all of your corporate and leisure travel needs. The hotel offers easy access to all the sights and sounds of this thriving metropolis and is close to the many eateries and cafés that Melbourne has become famous for. Our historic landmark hotel combines the grandeur of the late 1880's and contemporary comfort. The hotel is situated next to the Melbourne Town Hall and within easy walking distance to many of the city's famous attractions, including the Princess Theatre, Bourke Street Shopping Mall, The Emporium, the National Gallery of Victoria, the Arts Centre Melbourne and Federation Square. Access to nearby trams and trains means you will be able to get to locations like the MCG and the Botanical Gardens in no time. Unsure how to get to somewhere? Our friendly hotel team can assist you with the best way of getting around town. The next time you are looking for hotel deals in Melbourne, come and experience the convenience and comfort of ibis Styles Melbourne, The Victoria Hotel. ... more   less 
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