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“Hotel Windsor”
Review of The Hotel Windsor

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The Hotel Windsor
Ranked #29 of 160 Hotels in Melbourne
Certificate of Excellence
Lara
Level 1 Contributor
3 reviews
3 hotel reviews
“Hotel Windsor”
Reviewed March 25, 2014

I stayed one night at this historical venue, and it was wonderful. The staircase and lobby are beautiful. The staff are attentive and friendly. It is located close to theaters and restaurants, and public transport. Wonderful place!

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jillian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, March 26, 2014
Dear Jilian D,

Thank you so much for taking the time to review your recent stay with us.

It is wonderful to hear you enjoyed your time with us and I sincerely hope that we may once again have the pleasure of your company in the near future.

Until then we do, as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,903 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Williamstown
Level 4 Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 25, 2014

My husband and I love the Windsor. A beautiful historic old world feel hotel. The service is always spot on, the rooms are very spacious, we love the king size bed and plenty of pillow choices. Close to public transport and of course surrounded by our wonderful city of Melbourne.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Alison K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, March 26, 2014
Dear Alison K,

Thank you for your kind review of your stay with us at The Windsor.

I must agree Melbourne is the place to be, especially at the top end, or 'Paris end' of the city.

Until next time we do, as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 25, 2014

Very disappointing, both for the price and reputation of the hotel. The room was tiny, decor was incongruent with the hotel's image (not what we were looking for) and it smelled. When we opened the window we found we were next to an air conditioning unit which made a tractor-like noise. But we needed the fresh air. We asked to change the room, and were told that this is the best that could be offered. We had to stay 4 nights (for a wedding) in these condittions. If it hadn't been for the event, we would have left immeditately. The whole experience was sub-standard - won't go back.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Michael B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, March 26, 2014
Dear Michael B,

Thank you for taking the time to review your recent stay with us but more importantly for taking the time to bring to my attention items which clearly need some urgent attention.

Unfortunately during your stay the hotel was fully booked which did lead to us not being able to arrange another room where as normally this would have been possible and easily accommodated.

I hope that in the future we may have the opportunity of your company once more with the aim of regaining your confidence in our hotel and it's team.

Once again my sincerest apologies and thanks for your time in reviewing your stay.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sulivan
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 25, 2014

We stayed at the Hotel Windsor during a conference trip to Melbourne having secured a special discount rate. While our stay represented good value for money we would have been disappointed had we paid the regular rate. On the positive side the location is great and the staff are all both friendly and helpful. On the negative side, the facilities are in drastic need of an overhaul. Our room was small/tired and our bathroom near-unusable. All said and done the staff are 5-star but the facilities more like 3-4 star.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, March 26, 2014
Dear Tim S,

Thank you for your kind review.

I hope that your business conference was a successful one and that you enjoyed your time in Melbourne.

Our Traditional Rooms are our smallest room category and are perfect for short overnight or business stays however if you are ever travelling to Melbourne for leisure please do look at our other room and suite types which we have available.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wagga Wagga
2 reviews
Reviewed March 24, 2014

We enjoyed the ambience and history of this beautiful hotel. Plus it is a very central locale for restaurants, shopping, transport and all that Melbourne has to offer. Our stay was a treat from our family. We would love to come back.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lesley V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, March 26, 2014
Dear Lesley V,

Thank you so much for your kind review, it was of course our absolute pleasure.

Please rest assured that I will be sharing your review with the team here at the hotel and until next time we do, as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Avenel
1 review
Reviewed March 24, 2014

This was an experience for arrival until departure. The staff are attentive and friendly. The quality of the meals was sublime. Our suite had excellent provisions and the bathrobes were much appreciated.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Joanne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, March 26, 2014
Dear Joanne A,

Thank you for taking the time to review your stay with us.

Please rest assured that I will be sharing your review with the team here at the hotel and I know they will be most appreciative. It is there hard work which makes for a perfect stay and your review is a credit to this.

Once again thank you and until next time we remain as always at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Dandenong
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 24, 2014

Old world charm, beautiful ballroom and staircase, elegant rooms, respectful and attentive staff, free champagne and card for our first wedding anniversary. Easily the best in Melbourne, highly recommended.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Matthew J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick M, Rooms Division Manager at The Hotel Windsor, responded to this review, March 26, 2014
Dear Mattias42,

Thank you for reviewing your recent stay with us.

It is wonderful to hear you enjoyed your complimentary sparkling upon your arrival and that you enjoyed your time in Melbourne.

I hope that we may have the pleasure of your company in the near future and until then we do, as always remain at your service.

With our kindest regards,
Nick

Nick McLennan
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Hotel Windsor

Property: The Hotel Windsor
Address: 111 Spring Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Family Hotel in Melbourne
#20 Romantic Hotel in Melbourne
#21 Business Hotel in Melbourne
#28 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Hotel Windsor 5*
Number of rooms: 180
Official Description (provided by the hotel):
The Hotel Windsor is Australia’s most loved and recognised grand hotel. Built in 1883 during the Victorian era and pre-dating other notable hotels such as The Savoy, Waldorf Astoria, Ritz Paris and The Plaza Hotel, it set a benchmark for style, elegance, sophistication and charm which remains ever present today. The hotel is located in Melbourne’s most central and fashionable district. Its location is in close proximity to the corporate, financial and designer heart of Melbourne. Many of the city’s best theatres, landmark attractions and sporting venues are within a comfortable walking distance. The hotel is located 20km from Melbourne’s Domestic and International Airport, with a traveling time of between 20-45 minutes. Parliament train station and tram stops including the City Circle route are located at the hotel’s doorstep. ... more   less 
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Also Known As:
Windsor Hotel Melbourne

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